• Developing tailored marketing strategies • Maintaining and building customer relationships • Responsible for active sales of the brand portfolios • Attending trade shows and events

• Prospect and develop relationships with new brand partners • Build and maintain a healthy sales pipeline • Lead outbound business development and revenue generation efforts • Develop creator-led marketing strategies tailored to brand goals • Partner closely with TCP teams on creator strategy, pricing, and packaging • Help align campaign structure, pricing, and execution expectations before launch • Support smooth onboarding and handoff of booked business into execution teams • Build long-term relationships that drive repeat business and account expansion

• You will be responsible for developing relationships with dedicated GSI and key partners. Using your relationship skills you'll increase revenue from existing channel partners, develop pipeline and generate new business. • Developing strategic partnerships with GSI to maximize territory opportunities through new accounts and meeting sales quotas. • Creating and managing a sales pipeline with forecast accuracy to prospective customers in collaboration with your partners. • Becoming a subject matter expert on our Akamai propositions and products to effectively identify potential partnerships. • Managing contract negotiations when recruiting partners, ensuring a seamless service. Collaborating with Partner Enablement Managers to generate sales, training, and certifications.

Role Description The Sales Service Representative (SSR) serves as a key liaison between customers, sales, and production teams to ensure accurate and timely order processing, exceptional service delivery, and strong customer relationships. This role supports the sales organization by managing day-to-day customer needs, coordinating order fulfillment, and providing proactive communication to deliver an outstanding customer experience. - Serve as the primary internal contact for assigned customer accounts. - Process customer orders accurately through the ERP system, verifying pricing, specifications, and delivery dates in partnership with customer service. - Communicate order status, changes, and delivery schedules to customers and internal departments. - Coordinate with production scheduling, shipping, and design teams to ensure timely fulfillment of orders. - Prepare and maintain sales reports, order tracking logs, and customer documentation as needed. - Support sales team with quotes, sample requests, customer inquiries, and prospect research. - Manage complaint resolution, credits, and returns in coordination with the quality and production teams. - Monitor inventory levels and collaborate with planning teams to manage repeat or blanket orders. - Identify opportunities to improve customer satisfaction, efficiency, and profitability. - Participate in continuous improvement initiatives related to order flow, customer communication, and data accuracy. Qualifications - Associate’s or Bachelor’s degree in Business, Supply Chain, or related field preferred. - 2+ years of customer service or inside sales experience in manufacturing, packaging, or corrugated industry strongly preferred. - Knowledge of corrugated packaging terminology, converting processes, and design specifications a plus. - Strong computer skills, including proficiency with ERP (e.g. Amtech) and Microsoft Office applications (Excel, Outlook, Word). - Excellent communication, problem-solving, and organizational skills. - Ability to manage multiple priorities in a fast-paced environment with attention to detail. - Team-oriented mindset with a commitment to customer satisfaction and operational excellence. - Ability & interest to grow into an outside / new business sales role. Benefits - Competitive sales compensation through a base salary based on revenue generation with ability to earn commissions on boxes, sheets, distributors, and brokers. - Sales Commission Plan offers supplemental commission on new accounts. - Vehicle Reimbursement Program. - Travel & Expense Account. - Phone Allowance. - Eligible for remote work for those in a 3-4 hour commuting distance of Chicago, IL. - Target Base Salary: $65,000 - $75,000 plus commission & full benefits package. - Details on Hood Container Benefits at www.hoodcontainer.com/benefits .