• Support therapists by coordinating scheduling, appointment management, and patient outreach to maximize access to care and continuity of treatment • Conduct outreach to re-engage inactive patients and assist with follow-up appointment scheduling • Monitor and triage incoming patient communications, escalating clinical or safety concerns to licensed staff in accordance with established protocols • Assist with safety-related documentation and care coordination to support timely, appropriate patient care • Prepare, track, and manage clinical and administrative documentation, including release forms, disability/FMLA paperwork, and other patient-related records • Coordinate referrals to internal clinical services and monitor progress to ensure seamless patient transitions • Support post-hospitalization follow-up scheduling and other initiatives that promote quality outcomes and continuity of care • Serve as a liaison between patients, therapists, clinical leaders, and operational teams to facilitate effective communication and problem resolution • Maintain accurate records and ensure compliance with organizational, regulatory, and confidentiality requirements • Participate in team meetings and collaborate with interdisciplinary care teams to support high-quality patient care and operational excellence

Role Description We're looking for a proactive Travel Support Coordinator to assist with client communication, itinerary coordination, and travel-related support tasks. This fully remote role is ideal for someone who enjoys organization, problem-solving, and helping ensure a smooth and positive travel experience for clients from planning through completion. - Assist with coordinating travel reservations, itineraries, and booking details - Communicate with clients regarding updates, confirmations, and travel preferences - Manage scheduling changes, follow-ups, and general support requests - Maintain organized client records and accurate travel documentation - Help ensure all travel plans and client needs are handled efficiently and professionally Qualifications - Strong communication and organizational skills - Comfortable working independently in a remote environment - Customer service, hospitality, or administrative experience preferred but not required - Detail-oriented, dependable, and comfortable using online systems - Ability to multitask and manage timelines effectively - Must be a citizen of the US, UK, Australia, and LATAM Benefits - Fully remote with flexible scheduling opportunities - Training, onboarding, and ongoing team support provided - Opportunity for growth within the travel and hospitality industry - Supportive team environment with structured systems and resources

• Own the operational and strategic relationship between our clients and internal delivery teams • Manage multiple client accounts simultaneously • Grow trusted, long-term client relationships • Lead operational performance across customer support programmes • Ensure KPIs and SLAs are consistently achieved and exceeded • Understand each client’s business goals, brand vision and customer expectations • Drive continuous improvement initiatives across teams and processes • Deliver proactive reporting, operational insights and strategic recommendations • Support and develop Team Leads who report directly to you • Oversee multiple worldwide multi-lingual operations ranging from small specialist teams through to larger programmes of up to 80 agents • Work closely with internal departments to ensure operational alignment and delivery excellence • Maintain high standards of customer experience, brand tone and service quality • Lead the onboarding of new client accounts following established operational processes and implementation frameworks

Role Description At Square, we build elegant solutions. As a CRM Product Owner you will be a part of the Go-To-Market Systems and Operations team with a focus on supporting Block’s B2B business teams - Afterpay and Square - across Sales, Professional Services, Account Management, and Partnerships. You will partner with GTM leadership, strategy and operations, and peer product owners to define, build, and maintain roadmaps and features that support the overall strategy of our business. You will be empowered to own the solution end-to-end, from problem definition, to solution design, to developing and deploying features using agentic coding tools. As part of this role, you will deeply understand our internal users and will focus on increasing the efficiency of day to day operations, building scalable third party and first party platforms, and creating AI-forward internal tools that accelerate operational workflows. You Will - Inspire creativity and translate Go-To-Market executive strategy in systems and operational feature sets. - Be the trusted resource on product, solution, and process domains relating to go-to-market business processes throughout the lifecycle, proactively identifying opportunities to automate current state business and operational processes. - Consult and guide stakeholders and end users to maximize value of connected applications including Salesforce, internal agents, and other third-party and first-party sales technologies, including training on newly deployed features. - Manage overall project intake, prioritization, and definition processes for supported business partners, and establish metrics to understand ROI and impact of developed systems and tools. - Lead requirements gathering sessions, document current and future state business processes, perform data analysis, and understand business priorities to recommend technology solutions. - Leverage agentic coding tools (Claude, Codex, Goose) to prototype solutions, develop technical solutions documents, harden features into production-ready code, and deploy them through engineering pipelines. - Oversee delegation and execution of more complex integrations or systems development to partner data and engineering teams; collaborate with these teams to ensure successful implementation of user-friendly, scalable solutions. - Identify and mitigate risks, dependencies, and impacts across cross-functional business and technology teams; maintain and report on overall initiative and roadmap progress, status, and health. Qualifications - BS in Information Systems, Computer Science or other relevant degree. - 8+ years of product management or owner experience, with at least 2 years building internal tools. - 5+ years of enterprise experience using Salesforce or similar tools to develop business automations and solutions. - Experience using agentic tools (Claude, Codex, others) to facilitate the end to end product management process, from problem definition, to code development and production deployment. - Experience in summarizing complex business processes into automation opportunities and well-architected solutions. - Deep understanding of GTM Systems and processes, spanning Sales, Account Management, Services, and/or Partnerships. - Familiarity with agile/SCRUM methodologies for product development. - Previous roles in a consulting or high growth tech environment. Benefits - Remote work. - Medical insurance. - Flexible time off. - Retirement savings plans. - Modern family planning.