• Maintain and update knowledge base articles to ensure accuracy, clarity, and alignment with approved policy and established communications standards. • Shape and refine taxonomy, categorization, metadata, and content structure to improve searchability and producer's usability. • Map knowledge base content to producer tasks, scenarios, and internal workflows across self-service, agent-assist, and support operations. • Provide recommendations to the Manager and Product Owner on structural improvements and content roadmap priorities. • Partner with Producer Services, Compliance, and Legal to ensure knowledge base content reflects accurate, approved information that aligns with producer-facing policy and operational workflows. • Partner with Communications to ensure content aligns with established communications standards for tone, clarity, and branding. • Collaborate with Technology to implement approved AI-driven search enhancements and visibility configurations. • Run scheduled audits of knowledge base content quality, usage patterns, and accuracy. • Prepare insights for the Producer Engagement & Education Manager to inform priorities for content updates and roadmap sequencing.

• Prospect, develop, and close new commercial insurance opportunities • Build and maintain strong relationships with business owners, referral partners, and centers of influence • Generate leads through networking, community involvement, referrals, and strategic outreach • Identify client risk exposures and develop customized insurance solutions • Collaborate with internal account management and service teams to ensure smooth onboarding and long-term client satisfaction • Maintain consistent pipeline activity and meet established sales goals

• Lead the daily editorial meeting and own the "Master Rundown." • Oversee the writing of all show scripts, intros, and teases. • Act as the "Line Producer" during the live broadcast. • Supervise Associate Producers, Production Assistants, and Editors. • Take "ownership" of complex feature segments. • Review all video assets and graphics prior to air. • Lead the post-mortem meeting to analyze what worked and what didn't.

• Direct the end-to-end editorial and technical flow of a daily live show, including "calling the show" from the control room or overseeing the Director to ensure a high-paced, visually engaging broadcast. • Lead the daily "pitch-to-air" cycle, managing the show rundown to ensure the perfect balance of breaking news, deep-dive analysis, and audience interaction. • Direct a specialized crew of technical directors, audio engineers, and camera operators. Foster a culture of "live excellence" where technical hitches are handled with grace and speed. • Work directly with high-profile hosts and analysts, providing real-time feedback via IFB to guide pacing, tone, and transitions during live hits. • Oversee the visual aesthetic of the show, leveraging multi-cam setups, remote guest integrations, and real-time graphics to create a premium look. • Collaborate with the newsroom to ensure live coverage aligns with and spotlights The Athletic’s reporting, and partner with the social/growth teams to maximize the "clippability" of live moments for post-show distribution. • Work with commercial teams to seamlessly weave live-read sponsorships and custom branded segments into the broadcast without sacrificing editorial integrity. • Collaborate with production partners and software developers to design custom chat integrations that allow the audience to participate in streams in real time (ex: polls, Q&As, trivia).