Foundant Technologies logo
Foundant Technologies

Software to maximize the impact of the philanthropic community.

Manager – Professional Services

ManagerManagerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

12 hours ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Manager – Professional Services

Foundant Technologies

• Lead a team comprised of multiple functional areas, including Project Managers, Consultants, and Data Migration Specialists in the successful delivery of software solutions and services • Manage customer engagements with the goal of optimizing adoption of Foundant products and driving customer experience satisfaction • Transform the unique possibilities of Foundant software to maximize the client’s investment • Take ownership of the successful end-to-end implementation of Foundant software solutions to new clients through effective team leadership, collaboration, and client engagement • Effectively manage an assigned portfolio of new clients through key performance indicators, active client engagement, and client health monitoring through implementation • Meet company-assigned profit and revenue targets through effective project delivery and team member utilization • Ensure implementations are delivered within scope, budget, and time constraints, and that deliverables are of the highest quality • Establish, document, measure, and quality check processes to ensure efficient and repeatable operations • Serve as a collaborative owner in confirming effective client handoffs from Sales to Professional Services and from Professional Services to Client Success and Client Support teams • Remove impediments and relentlessly improve operations and workflows for your team • Manage the business by looking 3–6+ months in advance, proactively assessing and planning team resourcing needs and implementation schedules • Collaborate with management to ensure ongoing alignment and goal achievement, communicate issues, raise visibility, and address concerns and questions in a timely manner • Collaborate with cross-departmental and cross-organizational leaders to ensure ongoing alignment across shared tools, discuss and align on goals related to process improvements or tool changes, and support effective and open lines of communication • Lead and inspire your team, ensuring all assigned team members have a solid understanding of client business objectives and the plans in place to attain those objectives • Manage a team for best-in-class delivery, implementation, and consulting skills as well as in-depth product knowledge, and provide the necessary training to excel • Own training and onboarding, performance management, and inter-team relationships • Oversee and execute day-to-day operations, supporting daily needs from team members including questions and problem-solving opportunities • Motivate, develop, and coach team members on their continued growth and professional development through regular one-on-one meetings; recognize and utilize strengths of team members and provide recognition as appropriate • Ensure appropriate staffing levels are in place with the right set of skills.

Job Requirements

  • 5+ years’ experience in Client Delivery, Professional Services, or related fields
  • 2+ years of direct staff management or leadership of more than 10 team members
  • Experience with change management
  • Prior experience leading the scoping and delivery of technology services engagements, including project and engagement management
  • Familiarity with Customer and project management software tools such as Salesforce and Rocketlane
  • Familiarity with distance learning tools such as Zoom, Teams, or other LMS-type software
  • Ability to demonstrate a leadership style supported by clear strategies with a strong focus on results while keeping people management and collaboration at the heart of every interaction
  • Strong strategic thinking abilities and demonstrated success leading teams in executing established strategies
  • Exceptional customer satisfaction-driven approach
  • Keen attention to detail for accuracy to deliver on internal and external customer requirements with a time-sensitive approach
  • Excellent verbal and written communication skills
  • Excellent time management skills to handle multiple, concurrent tasks and deadlines
  • Strong technical aptitude and ability to learn software programs.

Benefits

  • Competitive salary and benefits
  • Tuition and lifestyle reimbursements
  • Bespoke mindfulness and fitness initiatives
  • Flexible PTO policy

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