• Handle and process the main incoming requests via the ticketing system with a strong focus on retention and churn prevention. • Support SMB customers across key markets in English, French, and Spanish, ensuring clear, professional, and customer-focused communication. • Improve usage and adoption through proactive, content-driven communications and scheduled optimization calls. • Diagnose potential barriers to renewal and partner with customers to overcome them. • Demonstrate commitment to our customer base through the highest level of responsiveness. • Identify opportunities to consistently delight customers and advocate for their needs internally.

• Own a portfolio of strategic enterprise accounts with global complexity. • Lead executive business reviews and strategic planning aligned to customer outcomes. • Drive adoption and maturity of Jamf solutions across large-scale deployments. • Partner with Sales and Technical counterparts to identify growth opportunities and execute expansion strategies. • Act as a thought leader, influencing Jamf’s product roadmap and success programs.

• Oversee all Client Success Managers’ post-sale campaign elements from kick-off to final reporting for complex and/or high-visibility accounts. • Drive tight cross-functional orchestration across partnerships, creative, editorial, events, and ad ops—ensuring timelines, deliverables, and QA standards are met. • Ensure the team maintains high-quality media strategies and campaign plans aligned with client objectives and KPI success. • Help the team guide optimization strategy throughout campaign flights; translate performance into actionable insights and clear client recommendations. • Diagnose complex challenges and identify scalable solutions that improve outcomes for both clients and the business. • Influence internal strategy and planning by surfacing client feedback, market context, and product performance insights. • Balance short-term execution with long-term account health—helping the team to identify what’s needed now vs. what needs to change structurally. • Demonstrate a strong revenue mindset—spotting opportunities to maximize client value, strengthen retention, and support renewals. • Partner closely with the Client Partnerships Managing Directors to ensure team alignment and successful partnerships between CS/Client Partners. This includes renewals, upsells, and account growth strategy; bring proactive ideas and clear rationale. • Ensure your team is partnering closely with Client Partnerships on renewals, upsells, and account growth strategy; bring proactive ideas and clear rationale. • Ensure campaign delivery supports revenue outcomes (pacing, reporting, optimizations, and clean wrap narratives). • Mentor, develop, and support a team of Client Success managers while driving operational excellence, process improvement, and consistent delivery standards. • Support onboarding and training; help build team playbooks, templates, and best practices. • Provide thoughtful feedback and growth plans; contribute to a culture of accountability, learning, and high standards.

• Accountability & autonomy - own book outcomes end-to-end inside guardrails - run renewal-risk plans when signals surface • Communication & collaboration - proactive updates - consistent agendas and follow-ups - align cross-functional DRIs early • Customer outcomes - protect retention - drive adoption - meet engagement/QBR expectations • Commercial impact - identify and progress opportunities with Sales - document consistently in SFDC + Vitally • Complexity & problem solving - translate ambiguity into a plan - reduce rework through disciplined detail • Operational excellence - Vitally hygiene as system of record - clean handovers • AI fluency - uses AI to draft customer comms, summarize meetings/case context, and structure risk summaries; verifies facts and commitments; ships customer-ready outputs without added rework • Multi-product coordination - manage dependencies at a high level so customers feel complexity is handled • Team impact - visible contribution via customer-facing projects and informal mentoring