Smart brevity.
Associate Director, Client Success
Location
United States
Posted
1 day ago
Salary
$90K - $110K / year
Seniority
Senior
Job Description
Associate Director, Client Success
Axios
• Oversee all Client Success Managers’ post-sale campaign elements from kick-off to final reporting for complex and/or high-visibility accounts. • Drive tight cross-functional orchestration across partnerships, creative, editorial, events, and ad ops—ensuring timelines, deliverables, and QA standards are met. • Ensure the team maintains high-quality media strategies and campaign plans aligned with client objectives and KPI success. • Help the team guide optimization strategy throughout campaign flights; translate performance into actionable insights and clear client recommendations. • Diagnose complex challenges and identify scalable solutions that improve outcomes for both clients and the business. • Influence internal strategy and planning by surfacing client feedback, market context, and product performance insights. • Balance short-term execution with long-term account health—helping the team to identify what’s needed now vs. what needs to change structurally. • Demonstrate a strong revenue mindset—spotting opportunities to maximize client value, strengthen retention, and support renewals. • Partner closely with the Client Partnerships Managing Directors to ensure team alignment and successful partnerships between CS/Client Partners. This includes renewals, upsells, and account growth strategy; bring proactive ideas and clear rationale. • Ensure your team is partnering closely with Client Partnerships on renewals, upsells, and account growth strategy; bring proactive ideas and clear rationale. • Ensure campaign delivery supports revenue outcomes (pacing, reporting, optimizations, and clean wrap narratives). • Mentor, develop, and support a team of Client Success managers while driving operational excellence, process improvement, and consistent delivery standards. • Support onboarding and training; help build team playbooks, templates, and best practices. • Provide thoughtful feedback and growth plans; contribute to a culture of accountability, learning, and high standards.
Job Requirements
- 7+ years in account management, specifically in the digital media/news industry.
- 2+ years in managing an account management or revenue team
- Growth mindset and enjoys working in a fast-paced, collaborative environment.
- Strong prioritization and decision-making skills; comfortable operating with autonomy and ambiguity.
- Consistently demonstrates a “lead by example” mindset and sets the bar for client-first service and high-quality deliverables.
- Proficiency in Google Office Suite (Slides, Sheets, Docs).
- Prior experience in account management, customer support, media planning, digital marketing, ad operations, and/or business development is mandatory.
Benefits
- 401(k) with employer match
- Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network
- Employer Health Savings Account (HSA) contribution for the high deductible health plan option
- Dental and vision coverage
- Primary caregiver 12-week paid leave
- Generous vacation policy, plus holidays
- One mental health day per quarter
- Annual learning and development stipend
- $100 monthly work-from-home stipend
- Tele-mental health services through Headspace
- OneMedical membership, including tele-health services
- Personal health advocacy resources through HealthAdvocate
- Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility
- Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies
- Increased work flexibility for parents and caretakers
- Virtual company-sponsored social events
- A strong and positive work environment
- A commitment to an open, inclusive, and diverse work culture
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