Agilent Technologies logo
Agilent Technologies

Premier Laboratory Partner for a Better World

Service Scheduling Business Architect

ArchitectArchitectFull TimeRemoteMid LevelTeam 10,001+Since 1999H1B SponsorCompany SiteLinkedIn

Location

USA Timezones

Posted

1 day ago

Salary

0

Seniority

Mid Level

Job Description

Service Scheduling Business Architect

Agilent Technologies

Role Description The Service Scheduling Business Architect is responsible for defining, designing, and enabling enterprise scheduling capabilities that support Agilent’s global field service operations. This role acts as an expert individual contributor and business architecture lead, translating strategic objectives into scalable digital solutions that improve customer experience, service efficiency, and field engineer utilization. This position plays a critical role in advancing Agilent’s Ignite Transformation by leading the shift from manual and high-touch scheduling processes to automated, digital, and self-service scheduling models across customer and internal service channels. Responsibilities - Define and maintain the business architecture, capability roadmap, and solution vision for global service scheduling systems, aligned with enterprise and Commercial Operations strategies. - Partner with business process owners, regional service leaders, and cross-functional stakeholders to design scheduling solutions that enhance both customer experience and operational performance. - Lead the business design and delivery of scheduling system initiatives, including requirements definition, solution design, testing, deployment, and post-release stabilization. - Drive the transformation from manual and high-touch scheduling to digital, automated, and self-service experiences for customers and internal users. - Translate complex business needs into clear, prioritized functional and architectural designs for IT delivery teams. - Collaborate closely with IT teams, system integrators, and software vendors to ensure solutions meet business, architectural, and scalability requirements. - Support prioritization of system enhancements and defect resolution to balance operational stability with strategic capability development. - Coordinate implementation, testing, training, and change management activities to ensure successful adoption across global service organizations. - Partner with analytics and data teams to define reporting and insight requirements that support scheduling optimization and performance management. - Communicate plans, progress, and outcomes effectively to senior stakeholders, including executive-level audiences. Qualifications - Bachelor’s or master’s degree in computer science, Management Information Systems, Engineering, Business, or a related field (or equivalent professional experience). - 8+ years of experience in service operations, enterprise systems, business architecture, or digital transformation roles within complex organizations. - Demonstrated experience leading business architecture and solution design for enterprise-scale systems and processes. - Experience with Field Service Management (FSM), ERP, and CRM platforms required; experience with SAP (ECC or S/4HANA), Salesforce, or SuccessFactors is a strong plus. - Proven ability to translate business strategy and requirements into executable system designs and delivery roadmaps. - Strong analytical, problem-solving, and decision-making skills with a results-oriented mindset. - Excellent communication and presentation skills, with the ability to influence stakeholders across functions and levels without direct authority. - Experience working across regions, cultures, and matrixed organizations. - Comfort operating in environments with ambiguity and evolving priorities. - Demonstrated change leadership and stakeholder engagement capabilities. - Experience with Lean, Six Sigma, or continuous improvement methodologies is preferred. - Experience partnering with external vendors and technology providers is a plus. Additional Details - This job has a full time weekly schedule. - Travel Required: 10% of the Time - Shift: Day - Duration: No End Date - Job Function: Services & Support

Related Categories

Related Job Pages

More Architect Jobs

Outsourcing Advantage logo

Estimator - Take Offs

Outsourcing Advantage

Outsourcing Advantage is a boutique business process outsourcing provider specializing in back-office and customer service support for U.S.-based businesses.

Architect1 day ago

Role Description As an Estimator, you will play a vital role in supporting construction projects by delivering accurate material and labor estimates. Your expertise will directly impact project planning and execution, ensuring our clients receive reliable and precise quotes. - Prepare detailed take-offs from construction plans for various project scopes. - Estimate material quantities, including trims, frames, windows, doors, and moldings required for each job. - Review and interpret construction plans to ensure accuracy in measurements and calculations. - Provide precise project estimates and quotes for clients. - Work independently to deliver estimating deliverables such as material takeoffs, labor hours, and pricing proposals. Qualifications - Proven professional experience producing construction takeoffs and estimates from construction plans. - Experience interpreting construction drawings or blueprints to quantify materials for framing, windows, doors, trim, millwork, and molding. - Experience measuring and estimating windows and doors from plans. - Experience producing estimating deliverables including material takeoffs, labor hours, pricing, and full bid proposals. - Ability to work independently on estimating tasks with minimal guidance. - English proficiency at CEFR C1 level for written estimates and professional communication. - Experience supporting U.S.-based construction projects. - Familiarity with digital estimating tools or software. - Strong attention to detail in reviewing construction documents & plans. - Ability to manage multiple projects simultaneously. Requirements - Starting at approximately 20 hours per week. - Opportunity to work on diverse and exciting projects. - Supportive and collaborative work environment. - Weekly payments. - Weekends off. - Growth Opportunities.

South Africa
Full TimeRemoteTeam 10,001+H1B No Sponsor

• Contribuer aux cibles et trajectoires d’architecture (fonctionnelle, applicative, technique) IT/OT • Définir et publier le cadre de référence (principes, règles, standards, patterns) pour l’IT et les systèmes industriels • Structurer et diffuser les pratiques de modélisation d’architecture (approche système, modèles, conventions) pour renforcer la cohérence IT/OT à l’échelle Groupe • Maintenir et faire évoluer les cartographies d’architecture • Instruire et challenger les projets en revues d’architecture (cohérence, sécurité, intégration, maintenabilité, coûts, risques…) • Accompagner les équipes projets et métiers (cadrage, arbitrages, aide à la décision, capitalisation…)

France
AnaVation logo

Lead Systems Architect

AnaVation

AnaVation LLC delivers cost-effective, high-value solutions to help solve its clients’ most analytical and technical problems. The company believes that the f

Architect1 day ago

Title: Lead Systems Architect Location: Washington, DC Workplace: onsite Category: Federal Law Enforcement Job Description: Be Challenged and Make a Difference In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture. Description of Task to be Performed: AnaVation is seeking a Lead Systems Architect with an active Secret clearance. The ideal candidate will be a technical and thought leader with a passion for modernizing legacy enterprise architectures in the Federal government space. This is a full-time position located onsite with our customer in Washington DC. What you will be doing - Provide technical, thought, and people leadership in the architectural redesign and modernization of a large, multi-tenant, legacy software application - Support the Lead Developer to resolve particularly complex technical issues; provide innovative technical solutions to address environmental constraints and challenges - Develop and maintain stakeholder relationships to support activities throughout the entire SDLC - Ensure attainment of all SLAs/SLOs in accordance with the QASP - Mentor cross-functional development team members to achieve collective success - Must have the ability to work in a dynamic environment and adapt to changing conditions - Must possess a high degree of originality, creativity, and initiative requiring minimal supervision Required Qualifications: Minimum Qualifications (Education/Certications, Experience, etc): - Bachelor’s Degree in IT, Information Systems, Engineering, or related - 11+ years in Federal IT enterprise architecture including experience with Zero Trust and NIST Clearance: - Minimum active Secret clearance; able to obtain and maintain Top Secret Other Required Skills & Qualifications: - Experience leading the development of technology roadmaps and strategies - Hands-on technical expertise designing secure, scalable, multi-tenant, cloud/on-prem/hybrid architectures including all infrastructure, data, workflows, automation, compliance, reliability, identity, and access considerations - Experience migrating legacy, multi-tenant applications to the cloud while maintaining security posture, meeting strict uptime requirements, and significantly improving user experience (UX) - Expert-level command of the English language (oral and written), with experience interacting effectively at the CIO and CISO levels of large organizations - Expert-level organizational skills and ability to keep a multitude of tasks and projects on track at all times and with minimal supervision Location: - Washington, DC with the potential for a hybrid telework schedule upon client approval Required Qualifications: - High-level application development and cybersecurity certifications are strongly preferred - Specific experience with JCAM, eMASS, Xacta, Archer, or similar cybersecurity GRC tools is desire Benefits - Generous cost sharing for medical insurance for the employee and dependents - 100% company paid dental insurance for employees and dependents - 100% company paid long-term and short-term disability insurance - 100% company paid vision insurance for employees and dependents - 401k plan with generous match and 100% immediate vesting - Competitive Pay - Generous paid leave and holiday package - Tuition and training reimbursement - Life and AD&D Insurance About AnaVation AnaVation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a US owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top-notch work environment, and a world-class, collaborative team. If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you! AnaVation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

District Of Columbia
Spread Tecnologia logo

Solutions Architect

Spread Tecnologia

#PaixãoPorTransformação

Architect1 day ago
Full TimeRemoteTeam 1,001-5,000Since 1983H1B No Sponsor

• Design high-level solution architectures • Analyze requirements documentation • Elicit and refine functional and non-functional requirements • Propose the to-be architecture covering components and responsibilities • Map necessary integrations between systems

Brazil