An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview Processes orders for materials or merchandise from sales staff or direct customer contact. Maintains customer files with sales contracts and other information. Gives price quotations, completes order sheets and checks the price and quantity of each item listed. Distributes order sheets to respective departments. May coordinate with departments regarding order status, shipping dates, prices, product availability and back orders. This is an individual contributor role. Responsibilities Order Processing & Project Creation Process customer orders through Salesforce workflows with precision Create and manage Salesforce projects aligned with operational goals Set up customer portal accounts and activate billing 📊 Data Integrity & Platform Operations Maintain accuracy of Salesforce Monitor data flow between Salesforce, and integrated platforms Ensure consistency across systems to support reporting and forecasting 📚 Training & Documentation Assist with onboarding and provide basic training documents and videos for users Help document workflows, data standards, and best practices Promote data literacy through updates and usage tips For this role, we anticipate paying $22.00 - $26.00 per hour. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. Qualifications

About Upshop Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization processes for food retailers. Our unified platform simplifies and enhances associate tasks, promoting smarter and more interconnected operations across Foodservice, Produce, Center, DSD, and eCommerce departments. With over 450+ retailers and 50,000+ stores relying on our mission-critical operations platform globally, customers have witnessed substantial enhancements in sales, shrinkage reduction, food safety, and sustainability throughout their stores. Role Overview The Senior Manager, New Customer Acquisition (NCA) Sales Team leads Upshop’s team of Account Executives responsible for acquiring new customers across grocery, non-grocery retail, and convenience retail. This leader plays a critical role in driving new logo growth by developing sales talent, enabling consistent execution, and accelerating Upshop’s penetration into adjacent market segments. The ideal candidate brings deep retail SaaS expertise and a strong coaching mentality. They excel at establishing scalable, repeatable new-logo motions in emerging or evolving markets and leverage modern tools—including AI-driven insights—to optimize activity quality, improve seller prioritization, and increase win rates. This leader also understands how to balance diverse selling styles while ensuring alignment to Upshop’s agreed-upon sales methodology and core value narrative. Key Responsibilities Team Leadership & Talent Development Serve as a hands-on coach focused on skill development, deal strategy, territory planning, and continuous performance improvement. Develop a diverse team of Account Executives by recognizing individual strengths and selling styles while reinforcing consistent, structured sales practices. Build a culture of accountability, learning, inclusion, and high achievement through structured operating rhythms, feedback, and individualized development plans. Use AI-driven tools and insights to support coaching conversations, improve activity quality, and drive efficiency across the team. Identify skill gaps and partner internally to provide training, tools, and development resources. Sales Strategy & Execution Build a sustainable and predictable pipeline engine for new customer acquisition, particularly in new or emerging markets where awareness and category maturity are still developing. Develop segment- and role-specific playbooks, messaging, and repeatable motions that increase seller effectiveness. Leverage AI-enhanced analytics to review seller activity, identify areas of highest impact, forecast accurately, and proactively address pipeline gaps. Drive operational excellence in qualification, territory coverage, pipeline management, and forecasting. Qualifications Required 7–10+ years of B2B SaaS sales experience, including 3+ years managing sales teams. Demonstrated success building sustainable, predictable pipelines in new or emerging markets. Experience using AI or analytics tools to evaluate activity patterns, improve focus, and enhance coaching effectiveness. Proven ability to lead diverse sales teams, leveraging individual strengths while maintaining alignment to a unified methodology. Strong experience selling into multi-unit retail organizations—grocery or convenience strongly preferred. Ability to coach and support Account Executives through complex, multi-stakeholder enterprise sales cycles. Strong analytical capabilities with proficiency in forecasting, pipeline management, and data-driven decision-making. Excellent communication, executive presence, and cross-functional collaboration skills. Ability to thrive in a fast-paced, high-growth environment. Preferred Experience in retail operations, inventory, supply chain, or in-store execution technology. Leadership experience across multiple adjacent verticals or sales segments. Familiarity with enterprise sales methodologies (MEDDICC, Challenger, Command of the Message, etc.). What We Offer Competitive compensation with performance-based incentives Comprehensive benefits package A collaborative, mission-driven culture The opportunity to shape the next phase of growth for a category-leading retail SaaS platform

About the Team Experience Advocates take pride in delivering premier support and a world class experience to thousands of customers every day. This is a critical frontline role that touches every operation at Opendoor and supports customers during the most meaningful financial decision of their lifetime. As an Experience Advocate your day will consist of navigating phones and written communications through multiple platforms, as well as collaborating with internal stakeholders to improve the customer experience. You’ll have a front-row seat to view the complexity of our mission and help us build industry-defining solutions while developing real estate mastery along the way. Role Responsibilities Be the face and voice of Opendoor handling the sophisticated needs of our customers with integrity, empathy, and efficiency. Guide customers to understand all aspects of the Opendoor home-buying and home-selling process by responding quickly to questions and unresolved issues. Respond to incoming calls from customers, agents, neighbors, vendors, and partners wanting to learn about Opendoor. This includes assistance with home information, transactions, buying and selling programs, feedback, and partnerships. Own tough customer interactions that require de-escalation, gathering detailed information, and developing pathways for communication. Act as a liaison between customers and internal partners to resolve customer issues. Navigate internal and external knowledge resources to assist in your discernment, find solutions and deliver accurate information. Continuously develop your real estate and Opendoor knowledge by participating in training and discussions. Cultivate a positive environment through engagement and peer interactions while maintaining a growth mindset. Work closely with internal teams (sales, agents, pricing, home operations) and external partners (title/escrow, lenders) to deliver a perfect experience to customers. Deeply understand our customer's needs and share insights with our product teams to improve the customer experience and develop new programs that set Opendoor apart. Meet team performance goals consistently (adherence, productivity, and CSAT) Remain flexible to work schedules that will include weeknight or weekend coverage Skills Needed Mission-driven. You believe in our mission to empower everyone with the freedom to move and can’t stop thinking about how we can improve upon our outstanding customer experience. Hungry. You have the horsepower and whatever-it-takes attitude to give your customers a delightful experience working outside of normal business hours including weekends. True empaths. What gets you out of bed each morning is connecting with and helping people from all walks of life. You naturally put the needs of others before your own and derive energy from helping people. All about the team. You grow by empowering others and taking the time to cultivate growth in your teammates. Before anyone asks, you’re always there to lend extra capacity when the team gets overextended. Skilled communicators + active listeners. You have limitless perseverance and enjoy the challenge of explaining a complex concept multiple times in different ways until a customer truly gets it. This can happen throughout a 45-minute phone call or 10 text messages and you don’t bat an eye. Solution-oriented. Everyone notices problems, do you have a bias towards action? When a current policy is crafting customer friction or you’re certain a new tool could make our customer interactions more efficient, this gets you excited. You scope the problem, capture supporting evidence, and propose a solution. Coachable. You have an appetite for feedback and receive it with passion, seeking out opportunities to become a better operator. Adaptive and flexible operators. You work well in ambiguity, feel comfortable context-shifting, and adapt quickly to changing processes and tools. Bonus points if Bilingual in English and Spanish Experience in a fast paced, high volume call environment Experience or knowledge in real estate Efficient in simultaneously navigating multiple systems Requirements:

About the Team Experience Advocates take pride in delivering premier customer service and a world class experience to thousands of customers every day. This is a critical frontline role that touches every operation at Opendoor and supports customers during the most meaningful financial decision of their lifetime. As an Experience Advocate your day will consist of navigating phones and written communications through multiple platforms, as well as collaborating with internal stakeholders to improve the customer experience. You’ll have a front-row seat to view the complexity of our mission and help us build industry-defining solutions while developing real estate mastery along the way. Role Responsibilities Be the face and voice of Opendoor handling the sophisticated needs of our customers with integrity, empathy, and efficiency. Guide customers to understand all aspects of the Opendoor home-buying and home-selling process by responding quickly to questions and unresolved issues. Respond to incoming calls from customers, agents, neighbors, vendors, and partners wanting to learn about Opendoor. This includes assistance with home information, transactions, buying and selling programs, feedback, and partnerships. Own tough customer interactions that require de-escalation, gathering detailed information, and developing pathways for communication. Act as a liaison between customers and internal partners to resolve customer issues. Navigate internal and external knowledge resources to assist in your discernment, find solutions and deliver accurate information. Continuously develop your real estate and Opendoor knowledge by participating in training and discussions. Cultivate a positive environment through engagement and peer interactions while maintaining a growth mindset. Work closely with internal teams (sales, agents, pricing, home operations) and external partners (title/escrow, lenders) to deliver a perfect experience to customers. Deeply understand our customer's needs and share insights with our product teams to improve the customer experience and develop new programs that set Opendoor apart. Meet team performance goals consistently (adherence, productivity, and CSAT) Remain flexible to work schedules that will include weeknight or weekend coverage Skills Needed Mission-driven. You believe in our mission to empower everyone with the freedom to move and can’t stop thinking about how we can improve upon our outstanding customer experience. Hungry. You have the horsepower and whatever-it-takes attitude to give your customers a delightful experience working outside of normal business hours including weekends. True empaths. What gets you out of bed each morning is connecting with and helping people from all walks of life. You naturally put the needs of others before your own and derive energy from helping people. All about the team. You grow by empowering others and taking the time to cultivate growth in your teammates. Before anyone asks, you’re always there to lend extra capacity when the team gets overextended. Skilled communicators + active listeners. You have limitless perseverance and enjoy the challenge of explaining a complex concept multiple times in different ways until a customer truly gets it. This can happen throughout a 45-minute phone call or 10 text messages and you don’t bat an eye. Solution-oriented. Everyone notices problems, do you have a bias towards action? When a current policy is crafting customer friction or you’re certain a new tool could make our customer interactions more efficient, this gets you excited. You scope the problem, capture supporting evidence, and propose a solution. Coachable. You have an appetite for feedback and receive it with passion, seeking out opportunities to become a better operator. Adaptive and flexible operators. You work well in ambiguity, feel comfortable context-shifting, and adapt quickly to changing processes and tools. Bonus points if Bilingual in English and Spanish Experience in a fast paced, high volume call environment Experience or knowledge in real estate Efficient in simultaneously navigating multiple systems Requirements: Compensation: Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay range for this position is $15.39 to $21.15 hourly. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees. #Customerservice #customerexperience #customersuccess #callcenter #realestate #LI-JP7 At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.