• Lead and develop a team of Technical Support Engineers across multiple experience levels. • Drive team performance through coaching, mentoring, career development, and regular performance management. • Oversee daily support operations to ensure service levels, response times, and customer satisfaction goals are achieved. • Manage escalations, incident workflows, and workload balancing across the team. • Collaborate with Engineering, Product, Customer Success, and Operations teams to resolve complex customer issues. • Monitor support metrics, dashboards, and operational KPIs to identify trends and improvement opportunities. • Conduct escalation reviews, case reviews, and post-incident analysis to improve operational effectiveness. • Support hiring, onboarding, and ramp-up activities for new team members. • Drive continuous improvement initiatives focused on operational efficiency, automation, and customer experience. • Contribute to strategic support initiatives including AI-assisted operations, process optimization, and support readiness for new product releases. • Promote strong documentation and knowledge-sharing practices across the organization. • Participate in leadership discussions, cross-functional planning sessions, and customer-facing operational reviews. • Foster a collaborative, customer-focused, and high-performance team culture.

Regional Market Engineering Manager - Boise *This is a hybrid position that involves travel, after-hours and weekend work, and on-call availability as required. You will be supporting our Boise, Twin Falls, Tri-Cities, Yakima, and Wenatchee markets. * About Townsquare Media: Townsquare is a media, entertainment, and digital marketing solutions company dedicated to serving small and mid-sized markets across the U.S. We own and operate 354 radio stations and more than 400 local websites across 74 markets—including trusted Boise, Twin Falls, Tri-Cities – Richland/Kennewick/Pasco, Yakima, and Wenatchee stations. We combine the power of local media with best-in-class digital solutions to help businesses grow—offering everything from broadcast and digital advertising to SEO, web design, and programmatic marketing. The Regional Market Engineering Manager Opportunity: Townsquare Media is looking for a Regional Market Engineering Manager to oversee our multi-station broadcast radio facilities in the Boise, Twin Falls, Tri-Cities, Yakima, and Wenatchee markets. Essential Functions: Travel & Transportation: - Maintain a valid driver's license and reliable transportation - Drive independently to multiple transmitter sites across assigned markets, including remote locations - Respond to emergency equipment failures on short notice, including after hours and weekends - Travel between sites safely and efficiently, navigating to locations without assistance Technical Operations: - Manage activities for a goal of 100% uptime of station on-air and streaming products - Inspect, repair, and maintain all broadcast radio station equipment, including transmitters, antennas, satellite downlinks, automation systems, studio equipment, remote equipment, generators, telephone systems, and related equipment - Install and maintain AoIP and automation systems (Zetta and Wheatstone experience preferred) - Maintain and troubleshoot AM directional antenna systems - Maintain EAS systems, logging compliance, and related equipment - Maintain personal computers, servers, printers, and software; perform updates as needed - Install and maintain LAN systems - Ensure compliance with FCC technical rules and perform duties of Chief Operator - Ensure compliance with all Company Engineering and Information Technology practices Cognitive & Communication: - Read and interpret technical documents, safety rules, operating and maintenance instructions, schematics, and procedure manuals - Follow detailed verbal and written instructions accurately and retain information necessary to complete tasks - Identify and differentiate between multiple transmitters, equipment components, and site locations - Diagnose equipment issues and make real-time decisions to restore broadcast operations - Write routine reports and correspondence - Speak effectively with programming staff, management, and other employees to achieve operational goals - Interface with Senior Vice President of Engineering and Senior Vice President, Information Technology, as well as other Corporate Technical Staff to ensure current guidance and best practices are followed. Safety & Physical Requirements: - Follow all safety protocols for working with high-voltage equipment and at tower sites - Maintain situational awareness to prevent falls and injuries - Climb ladders and work at heights - Work in varying weather conditions and outdoor environments - Frequently stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear - Occasionally climb, balance, stoop, kneel, crouch, or crawl - Frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds - Maintain close visual acuity to prepare and analyze data and figures, view a computer terminal, read extensively, visually inspect small defects and parts, operate machines, and use measurement devices Qualifications: - Technical training school, or two to four years related experience and/or training, or equivalent combination of education and experience (required) - SBE or computer-related certification helpful but not required - Familiarity with Microsoft Windows (all versions), Microsoft Office, networking concepts, computer hardware, and wireless/handheld devices - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists - Ability to interpret instructions furnished in written, oral, diagram, or schedule form Work Schedule: - After-hours and weekend work as required - On-call availability for emergency response Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. The incumbent will follow any other instructions and perform any other related duties as may be required by the supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits: - 3 weeks of PTO (+ 9 paid holidays) - Medical, Dental, and Vision Insurance - 401(k) Retirement Plan - Casual, high-energy work environment - Opportunity for upward mobility - Company provided laptop - Competitive salary + bonus program - Company discounts - Pet Insurance - Time off for volunteering - And much more… About Us: Townsquare is a community-focused digital media, digital marketing solutions and radio company focused outside the Top 50 markets in the U.S. Our assets include Townsquare Interactive, a digital marketing services subscription business providing web sites, search engine optimization, social platforms and online reputation management for approximately 21,900 SMBs; Townsquare IGNITE, a proprietary digital programmatic advertising technology with an in-house demand and data management platform; and Townsquare Media, our portfolio of 357 local terrestrial radio stations in 74 cities with corresponding local news and entertainment websites and apps including legendary brands such as WYRK.com, WJON.com, and NJ101.5.com, along with a network of national music brands including XXLmag.com, TasteofCountry.com, UltimateClassicRock.com and Loudwire.com. TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S. Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.

Manage engineering staff and oversee design engineering for system improvement projects. Ensure compliance with safety standards and governmental requirements while developing strategies and budgets for capital construction projects.

Title: Manager, Development Apparel (Basketball) Location: Los Angeles, CA, US Workplace: Full time Department: Product Development & Operations Job Description: POSITION OVERVIEW At adidas, we never launch a product unless we consider it perfect. Our product creation teams combine craftsmanship, innovation, and technical expertise to bring every apparel product to life with precision and purpose. From concept through commercialization, each stage of development plays a critical role in delivering products that meet the needs of athletes and consumers around the world. The Manager, Development Apparel (Basketball) is responsible for managing the end-to-end development process for assigned basketball apparel styles from seasonal kickoff through buy-ready commercialization. This role ensures products are executed on time, within margin targets, and at the required quality and performance standards while maintaining the integrity of the original design vision. This position partners closely with Design, Marketing, Materials, Costing, Testing, Quality, Sourcing, and external manufacturing partners to drive product excellence across the basketball category. The role requires strong technical expertise, decision making capability, and cross-functional collaboration to support innovation, operational efficiency, and commercial success. The ideal candidate brings a strong understanding of apparel product creation, garment construction, fit development, and manufacturing processes. They thrive in a fast-paced environment and are passionate about delivering premium basketball products that elevate athlete and consumer experiences. KEY RESPONSIBILITIES - Product Development Management: Manage the product development process for assigned basketball apparel styles from seasonal kickoff through commercialization while ensuring adherence to calendar milestones, quality standards, and margin targets. - Cross-Functional Collaboration: Communicate product requirements, development updates, and commercialization details effectively with Marketing, Design, Suppliers, LO/OC teams, and cross-functional partners to support efficient product creation. - Cost Management: Ensure target pricing and product designs remain aligned through predictive costing analysis. Review, validate, and approve T1 costing information while supporting negotiations and cost optimization efforts throughout the creation process. - Design Handover Execution: Manage the handover process from Design to T1 suppliers to ensure all product information is complete and commercially viable. Facilitate supplier feedback and incorporate opportunities to improve quality or cost efficiency without compromising product aesthetics. - Data Accuracy and Systems Management: Ensure timely and accurate data entry related to apparel details, bill of materials, costing, and development information across Product Data Management systems and calendar milestones. - Prototype Evaluation: Review and evaluate prototypes for compliance with apparel specifications, fit standards, color execution, trims, accessories, and material requirements. Manage development comments and revisions with T1 suppliers. - Quality and Compliance Oversight: Ensure all materials, trims, and prototypes meet adidas quality, safety, testing, and A01 standards. Escalate and manage quality exceptions with senior leadership when required. - Size and Fit Validation: Review size sets and garment measurements for consistency, merchantability, logo placement, and fit execution across the full size range when applicable. - Commercialization Readiness: Review and approve sealing samples and final apparel documentation prior to buy-ready milestones to ensure full compliance with published policies and legal standards. - Innovation Research: Research and identify innovation opportunities related to garment construction, fit, embellishments, trims, and materials. Partner cross-functionally to implement new technologies and product improvements into the basketball apparel creation process. REQUIRED QUALIFICATIONS • Bachelor’s degree in Clothing Technology, Manufacturing, Textile Development, or a related field, or equivalent combination of education and experience. • Minimum 5 years of experience within the garment or textile industry focused on apparel product development. • Strong knowledge of garment construction, manufacturing processes, materials, and testing requirements. • Experience evaluating garment fit and providing technical fit comments to suppliers. • Knowledge of apparel costing and ability to support negotiation processes with manufacturing partners. • Strong communication, collaboration, and problem-solving skills in a cross-functional environment. • Proficiency in Microsoft Office and Product Data Management systems. • Fluent in English, both written and spoken. • Ability to travel domestically and internationally as required. PREFERRED EXPERIENCE • Experience supporting basketball or performance apparel product categories. • Familiarity with global sourcing operations and supplier management processes. • Experience working directly with T1 and T2 manufacturing partners. • Knowledge of quality assurance, testing standards, and commercialization processes within the apparel industry. • Ability to manage multiple product creation timelines in a fast-paced environment. WORK ENVIRONMENT This position is based in Los Angeles, California and follows a hybrid work model requiring in-office attendance Monday through Thursday with remote flexibility on Fridays. Additional in-office presence may be required based on business needs, collaboration requirements, or presentations. The work environment is fast-paced, collaborative, and team-oriented with frequent interaction across global functions and external manufacturing partners. Domestic and international travel may be required to support development, sourcing, testing, and commercialization activities. REPORTING STRUCTURE This role reports into the Apparel Development leadership organization and works closely with cross-functional partners across Design, Marketing, Materials, Costing, Quality, Testing, Sourcing, Global Supply Planning, and external suppliers. The position maintains significant cross-functional exposure and plays a critical role in aligning product development execution with business objectives, commercialization timelines, and consumer expectations. COMPENSATION & BENEFITS The anticipated base salary range for this position is $108,000 to $115,000. Actual compensation will be determined based on relevant experience, qualifications, skills, and competencies. adidas offers a comprehensive and competitive rewards package designed to support employees both professionally and personally. Employees in this role are eligible to participate in annual bonus programs based on company and individual performance. • Comprehensive medical coverage including HSA with employer funding or FSA options, dental, vision, and prescription plans. • Adoption, surrogate, and fertility support programs. • Short and long term disability coverage. • Basic life and AD and D insurance with supplemental employee paid options. • 401(k) plan and Stock Purchase Plan with employer match. • Education assistance for eligible full time employees. • 12 weeks of paid parental leave and generous leave policies. • Flexible time off accrued at 0.4388 hours per day, increasing with tenure. • Twelve paid holidays plus milestone Service Time Off. • Employee product discounts and access to wellness programs. EQUAL EMPLOYMENT OPPORTUNITY At adidas, we foster a workplace culture built on respect, collaboration, and opportunity where employees can grow, contribute, and perform at their best. We value diverse perspectives, experiences, and backgrounds because they strengthen our teams, drive innovation, and help us better serve athletes, consumers, and communities around the world. adidas is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.