• Serves as the primary point of contact to manage the client experience with the forensics lab. • Schedules and hosts scoping calls with external clients to understand the case background, objectives, and deadlines. • Collaborates with the Forensics Operations Manager or Forensics Director for scoping calls that require higher levels of consultation. • Works closely with Sales, Project Managers, Media Management, Forensic Examiners, and other DISCO team members. • Performs tracking and documentation quality control checks for forensic tickets. • Provides timely status updates for all forensics projects. • Collects client feedback to enhance the client experience. • Acts as backup to the Forensics Operations Manager.

Title: Dig Cust Exp (DCX) Ops Analyst Location: Boston United States Reporting to: VP, Digital Platform Experience Department: Digital Customer Experience (DCX) Location: Boston, MA (Hybrid), Remote, or Other Position Summary We're looking for a talented DCX Operations Analyst to support the development and execution readiness of our website roadmap. Sitting within the DCX team, this role works closely with DCX leadership and partners with the Technology organization to translate priorities into clearly defined, actionable work. This role is ideal for someone with experience working alongside web or technology teams who can operate as a strong thought partner-bringing structure, clarity, and a customer-first perspective to digital initiatives. Key Responsibilities Web Roadmap Support & Alignment - Support DCX Operations in driving and maintaining the website roadmap, ensuring priorities align with business objectives and traveler needs - Help translate roadmap priorities into clearly defined, actionable initiatives ready for execution - Maintain visibility into roadmap progress, dependencies, and readiness across teams Requirements Quality & Experience Advocacy - Review and refine requirements for website initiatives to ensure clarity, completeness, and alignment with intended outcomes - Ensure user experience considerations and success criteria are clearly articulated before work enters execution - Represent the voice of the traveler, asking thoughtful questions, identifying gaps, and challenging assumptions to strengthen solutions - Actively participate in agile ceremonies to validate readiness and ensure work is well understood by all stakeholders Decision Tracking & Operational Discipline - Capture, document, and maintain key decisions, trade-offs, and action items across initiatives - Establish and maintain clear tracking mechanisms to ensure decisions are visible and consistently followed through - Drive accountability by proactively following up on open items, dependencies, and next steps Cross-Functional Coordination - Partner across DCX, Technology, Marketing, and other teams to ensure alignment on priorities, scope, and expectations - Work closely with Technology Project Managers to ensure initiatives are clearly defined and positioned for successful execution - Bridge communication between business and technical teams to reduce ambiguity and improve efficiency - Surface risks, misalignment, or gaps early and help facilitate resolution Qualifications - 2-5 years of experience in digital operations, customer experience, marketing, product support, or a related field - Experience working with website or digital teams and collaborating with technical stakeholders - Familiarity with agile ways of working and participating in ceremonies such as backlog refinement or sprint planning - Strong ability to review requirements, identify gaps, and improve clarity - Excellent organizational skills with a proven ability to track decisions and drive follow-through - Confident communicator who can ask questions, challenge assumptions, and advocate for the end user - Ability to operate in a support capacity while contributing meaningful insight and structure Preferred - Experience working in a customer-facing digital environment (e.g., web, e-commerce, or digital platforms) - Exposure to roadmap planning or prioritization processes - Familiarity with tools such as Jira, Confluence, or similar Total Rewards The base salary range for this role is $85,000 - $95,000 annually for employees based in Boston, MA. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include: - Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes - Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day - and Summer Fridays. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary. - Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals - Your future, secured: 401(k) with company match, life insurance, and disability coverage - Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development. - Extra perks: Commuter benefits, FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community

Operational Excellence Engineer Full Time Professional Chicago, IL, US Requisition ID: 2165 Company Summary We are a U.S.-based, well-diversified, growing precious metals producer with seven wholly-owned operations: the New Afton gold-copper mine in British Columbia, Canada, the Rainy River gold-silver mine in Ontario, Canada, the Las Chispas silver-gold mine in Sonora, Mexico, the Palmarejo gold-silver mine in Chihuahua, Mexico, the Rochester silver-gold mine in Nevada, the Kensington gold mine in Alaska and the Wharf gold mine in South Dakota. In addition, the Company wholly-owns the Silvertip polymetallic critical minerals exploration project in British Columbia, Canada. Coeur is the only mining company with headquarters in Chicago. The office is conveniently located in the heart of downtown Chicago, near public transportation. Coeur offers a flexible, hybrid work model and a culture that prioritizes health and safety, teamwork, career development, and growth. We are a growing business with various opportunities in accounting, IT, engineering, technical services, HR, and other corporate functions. If you want to grow your career in a progressive, team-oriented environment, apply today. Position Overview The Engineer, Operational Excellence is responsible for driving measurable, sustainable performance improvements across mining operations through engineering-based solutions, data-driven decision-making, and continuous improvement methodologies. The role partners closely with site leadership and corporate teams to identify, design, and implement initiatives that improve safety, productivity, cost efficiency, and operational reliability across current and newly acquired sites. This position requires strong engineering fundamentals, hands-on operational exposure, and the ability to translate complex data into actionable insights for mine sites and leadership. This is a boots on the ground role to enable uptake of new technology and assimilate process changes into work practices. Location: Remote Key Responsibilities - Support the identification, prioritization, and implementation of continuous improvement initiatives across mining and metallurgical operations. - Design and implement engineering solutions that enable operational excellence initiatives, including process optimization, throughput improvement, cost reduction, and variability reduction. - Apply structured improvement methodologies (e.g., Lean, Six Sigma, Kaizen, problem-solving frameworks) to diagnose operational gaps and develop sustainable solutions. - Facilitate idea generation workshops and continuous improvement sessions with site personnel to capture frontline insights and translate them into actionable improvement projects. - Collaborate with mine operations, mine planning, metallurgy, maintenance, and technical services to ensure solutions are practical, site-ready, and aligned with operational constraints. - Analyze operational data using data visualization tools (Tableau, Power BI) to identify trends, bottlenecks, and improvement opportunities. - Develop, maintain, and query databases using tools such as MySQL or Snowflake to support performance tracking and reporting. - Utilize Python or other statistical analysis programs for data analysis, automation, and development of analytical tools that enhance operational visibility and decision-making. - Engage site stakeholders through effective leadership, communication, and change management practices, fostering ownership and accountability for improvement initiatives. - Provide on-site support and coaching to ensure initiatives are effectively implemented, adopted, and sustained over time. - Support integration and performance improvement efforts at newly acquired sites, ensuring alignment with company operational excellence standards and practices. Qualifications - Experience: - 3–5 years of relevant professional experience. - Engineering background in Mining Engineering, Metallurgy, or a related discipline. - Experience in mine operations and/or mine planning is desirable but not mandatory. - Technical Skills: - Proficiency with data visualization tools such as Tableau and Power BI. - Experience working with databases such as MySQL or Snowflake. - Working knowledge of Python for data analysis and automation. - Location: - Chicago Office or based at one of Coeur’s mine operations or offices. - Travel: Approximately 50% travel, primarily to mine sites The salary range offered for this role is $95 - $110K. The salary range is a good-faith estimate. The salary offer to the successful candidate will be based on job-related education, training, and/or experience. The salary offer will not be based on a candidate’s salary history at other jobs, and by law, Coeur Mining will not seek information about salary history, and candidates should not share such information with Coeur Mining. Coeur Mining provides a comprehensive benefits package including retirement benefits, health benefits, paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Coeur Mining also provides a discretionary bonus program that may include an equity component.

Role Description Trillium Health Resources has a career opening for an Innovations Waiver District Supervisor to join our Care Management team. This position’s primary responsibilities include overseeing a team of professionals who provide localized support within a managed care environment to members who receive Innovations Waiver funding and who have Intellectual or Developmental Disabilities or Traumatic Brain Injury. The District Supervisor ensures staff implement industry standard, evidence-based and best practices to support members using the Trillium Connections Care Management platform. They provide oversight to ensure members receive whole-person care that focuses on all members’ needs including physical health, behavioral health, and social determinants of health/unmet health resource needs that help to establish positive outcomes for members. On a typical day, you might: - Provide direct supervision and oversight for assigned team of localized, multi-disciplinary team supporting members with intellectual/developmental/TBI disabilities. - Ensure staff utilize workflows as required in Trillium Connections to complete Care Management comprehensive assessment and care plans for members as care needs change. - Establish a team based, person-centered approach to coordination of care to be implemented by all team members that effectively manages a member’s physical health, behavioral health, and social determinant of health needs using established workflows and processes effectively and efficiently and in accordance with NCQA procedures. - Monitor teams to help ensure integration of care through the establishment of a multi-disciplinary team (e.g. member, caretaker/legal guardian, PCP, behavioral health and IDD providers, specialists, nutritionists, pharmacy, etc.) to meet the member’s needs. - Be familiar with evidence-based and best practices for members and translate that knowledge into specific processes, procedures, and workflows for staff to identify and facilitate effective and efficient coordination and management of care for members. Qualifications - Bachelor’s degree or licensure as an RN, and five (5) years of experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI; OR - Master’s degree in a human services field or licensure as an RN, and three (3) years of experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI. - Must have a valid driver’s license. - Must reside within Trillium’s South-Central Region or within 75 miles, which includes the following counties: Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, or Wayne. - Must be able to travel within catchment as required. Requirements - Work experience focused on working with Innovations Waiver (preferred). - A minimum of two (2) years of experience supervising a team (preferred). Benefits - Typical working hours: 8:30 am – 5:00 pm. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies.