Grand Circle Travel

Title: Dig Cust Exp (DCX) Ops Analyst Location: Boston United States Reporting to: VP, Digital Platform Experience Department: Digital Customer Experience (DCX) Location: Boston, MA (Hybrid), Remote, or Other Position Summary We're looking for a talented DCX Operations Analyst to support the development and execution readiness of our website roadmap. Sitting within the DCX team, this role works closely with DCX leadership and partners with the Technology organization to translate priorities into clearly defined, actionable work. This role is ideal for someone with experience working alongside web or technology teams who can operate as a strong thought partner-bringing structure, clarity, and a customer-first perspective to digital initiatives. Key Responsibilities Web Roadmap Support & Alignment - Support DCX Operations in driving and maintaining the website roadmap, ensuring priorities align with business objectives and traveler needs - Help translate roadmap priorities into clearly defined, actionable initiatives ready for execution - Maintain visibility into roadmap progress, dependencies, and readiness across teams Requirements Quality & Experience Advocacy - Review and refine requirements for website initiatives to ensure clarity, completeness, and alignment with intended outcomes - Ensure user experience considerations and success criteria are clearly articulated before work enters execution - Represent the voice of the traveler, asking thoughtful questions, identifying gaps, and challenging assumptions to strengthen solutions - Actively participate in agile ceremonies to validate readiness and ensure work is well understood by all stakeholders Decision Tracking & Operational Discipline - Capture, document, and maintain key decisions, trade-offs, and action items across initiatives - Establish and maintain clear tracking mechanisms to ensure decisions are visible and consistently followed through - Drive accountability by proactively following up on open items, dependencies, and next steps Cross-Functional Coordination - Partner across DCX, Technology, Marketing, and other teams to ensure alignment on priorities, scope, and expectations - Work closely with Technology Project Managers to ensure initiatives are clearly defined and positioned for successful execution - Bridge communication between business and technical teams to reduce ambiguity and improve efficiency - Surface risks, misalignment, or gaps early and help facilitate resolution Qualifications - 2-5 years of experience in digital operations, customer experience, marketing, product support, or a related field - Experience working with website or digital teams and collaborating with technical stakeholders - Familiarity with agile ways of working and participating in ceremonies such as backlog refinement or sprint planning - Strong ability to review requirements, identify gaps, and improve clarity - Excellent organizational skills with a proven ability to track decisions and drive follow-through - Confident communicator who can ask questions, challenge assumptions, and advocate for the end user - Ability to operate in a support capacity while contributing meaningful insight and structure Preferred - Experience working in a customer-facing digital environment (e.g., web, e-commerce, or digital platforms) - Exposure to roadmap planning or prioritization processes - Familiarity with tools such as Jira, Confluence, or similar Total Rewards The base salary range for this role is $85,000 - $95,000 annually for employees based in Boston, MA. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include: - Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes - Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day - and Summer Fridays. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary. - Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals - Your future, secured: 401(k) with company match, life insurance, and disability coverage - Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development. - Extra perks: Commuter benefits, FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community

Lead and transform the marketing organization by driving data-driven strategies, enhancing digital customer experiences, and expanding market reach through innovative acquisition and brand loyalty initiatives. Foster a high-performance culture and...

Title: People & Culture Business Partner- Tech & Marketing Location: Boston, MA (hybrid) Job Description: Job Category: Director Requisition Number: PEOPL004365 - Full-Time - Hybrid - Locations Showing 1 location Boston, MA 02210, USA Job Details Description People & Culture Business Partner — Technology & Marketing Reporting to: VP, Talent Management Department: People & Culture Location: Boston, MA (hybrid) Position Summary Grand Circle Corporation is the leader in international travel, adventure, and discovery for Americans aged 50+. Headquartered in Boston, MA, with over 45 offices worldwide, more than two million travelers have experienced our award‑winning brands: Grand Circle Cruise Line, Overseas Adventure Travel, and Grand Circle Travel. As technology and digital experiences increasingly shape how we serve our travelers, our Technology and Marketing functions are critical to delivering innovation, operational excellence, and world‑class customer experiences. We are seeking a People & Culture (P&C) Business Partner to support our Technology and Marketing teams. This role will collaborate closely with functional leaders to design and deploy human capital strategies that strengthen team performance, elevate organizational culture, and support growth. The ideal candidate is both a strategic advisor and a hands‑on practitioner—able to guide senior leaders while effectively managing day‑to‑day P&C needs across dynamic, fast‑moving teams. This role plays a key part in fostering a culture of creativity, collaboration, continuous improvement, and excellence—ensuring we attract, engage, and retain top talent while staying true to Grand Circle’s mission and values. Key Responsibilities Strategic P&C Partnership - Partner with Technology and Marketing leadership to develop and execute people strategies that advance business goals and drive functional excellence. - Advise leaders on organizational design, workforce planning, talent deployment, onboarding, and team optimization. - Align P&C initiatives with functional priorities, ensuring a cohesive people strategy across two diverse but interconnected teams. Talent Management - Collaborate with hiring managers and Talent Acquisition to define talent needs and support recruitment for specialized and technical roles. - Facilitate succession planning, capability assessments, and development strategies for technical, creative, and leadership roles. - Partner with leaders to strengthen performance management processes, including goal-setting, career pathing, and coaching. Employee Relations & Engagement - Serve as a trusted advisor on employee relations issues, ensuring fairness, consistency, and adherence to company policies. - Support culture, engagement, and change‑management initiatives within Technology and Marketing. - Coach managers on performance challenges, workplace dynamics, and communication approaches. - Promote employee engagement across distributed, hybrid, and remote team environments. P&C Programs & Policies - Implement and reinforce P&C programs, policies, and practices across Technology and Marketing departments. - Ensure compliance with employment laws, company guidelines, and industry best practices. - Provide guidance on compensation structures for technical and creative roles, working closely with P&C leadership. Data‑Driven Insights - Use workforce data, KPIs, and analytics to identify trends, diagnose risks, and recommend solutions that improve performance, retention, and organizational health. - Prepare regular reporting on P&C activities, insights, and business impact. Training & Development - Identify skills gaps, training needs, and professional development opportunities aligned with Technology and Marketing objectives. - Partner with Learning & Development to design and deploy training programs that strengthen leadership capabilities, technical skills, and team collaboration. Qualifications - Bachelor’s degree in human resources, business administration, or related field; Master’s degree or HR certification (SHRM‑SCP, SPHR, etc.) preferred. - 8–10+ years of progressive HR experience, including at least 4 years as an HR Business Partner supporting dynamic, technical, or creative functions. - Experience partnering with remote and hybrid teams required. - Experience supporting Technology, Marketing, Digital, or related functional areas strongly preferred. - Candidates must be located in MA, NH, or RI to be able to be on-site in our Boston office 3 days per week. Key Skills & Competencies - Strong relationship‑building and consultation skills across all levels. - Excellent communication, influencing, and conflict‑resolution capabilities. - Deep knowledge of employment laws, HR best practices, and organizational design principles. - Comfort working in fast‑paced, evolving environments with technical and creative teams. - Proficiency in HR technologies, analytics, and data‑driven decision‑making. - Commitment to fostering a diverse, equitable, and inclusive workplace. Total rewards The base salary range for this role is $120,000 - $140,000 annually for employees based in Boston, MA. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include: - Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes - Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day – and Summer Fridays. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary. - Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals - Your future, secured: 401(k) with company match, life insurance, and disability coverage - Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development. - Extra perks: Commuter benefits, FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Own and enhance organic search performance by defining SEO strategies, executing technical and content optimizations, and collaborating with cross-functional teams to ensure effective integration of SEO throughout the digital ecosystem.

Title: Director of UX & Web Design Location: Boston, MA, United States Job Category: Director Requisition Number: DIREC004355 Full-Time Job Description: Director of UX & Web Design Reporting to: EVP, Digital Customer Experience Department: Digital Customer Experience Location: Boston, MA (Hybrid/Remote) Position Summary Grand Circle Corporation is the leader in international travel, adventure and discovery for Americans aged 50+. Headquartered in Boston, MA, and with more than 45 offices globally, more than two million Americans have traveled with our award-winning travel brands: Grand Circle Cruise Line, Overseas Adventure Travel and Grand Circle Travel. We're looking for a Director of UX & Web Design to set the vision and standards for the GCC web experience and lead the evolution of our digital customer journeys from trip discovery through booking. This role oversees UX, UI, web design, and research, ensuring that our experiences reflect traveler needs while driving measurable business outcomes. This leader operates as both a strategic thought partner and a hands-on design leader, balancing design excellence with operational realities. They partner closely with Digital, Creative, Brand, and Analytics teams to ensure our web experience builds trust, communicates value clearly, and supports scalable growth across O.A.T. and GCT. Key Responsibilities - Define and own the end-to-end UX strategy and roadmap for O.A.T. and GCT, with a focus on trip discovery, booking flows, value clarity, and brand trust - Lead the team in delivering best-in-class digital experiences tied to measurable outcomes, including conversion, funnel progression, and reduced abandonment - Build, mentor, and scale a high-performing UX, UI, and Web Design team; establish design standards, feedback rituals, and clear career paths - Champion inclusive design and accessibility standards, ensuring intuitive experiences for our 50+ traveler audience across devices - Partner with Web Operations, Brand Marketing, Creative, and Data/Analytics to translate insights into actionable design decisions - Establish evidence-based design practices, including A/B testing, usability testing, and session reviews, to continuously optimize the booking funnel - Communicate design rationale, tradeoffs, and outcomes to executive and cross-functional stakeholders - Govern the full design lifecycle, from research and discovery through implementation and QA - Own and evolve the Figma-based design system to ensure consistency, scalability, and strong component standards - Stay current on emerging UX and digital trends to differentiate GCC brands - Lead on-site digital design for marketing campaigns and promotions, ensuring alignment with brand standards and conversion goals Qualifications - 7-10+ years of experience in UX, UI, or Product Design, with 5+ years leading and developing design teams - Proven track record building and governing design systems and delivering complex, content-rich web experiences - Experience in travel, eCommerce, or similarly complex digital environments - Deep expertise in UX principles, interaction design, responsive web design, and accessibility standards - Fluency in Figma and modern design operations practices - Strong communicator with experience presenting to executive audiences and aligning cross-functional stakeholders Total Rewards The base salary range for this role is $150,000 - $190,000 annually for employees based in Boston, MA. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include: - Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes - Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays - including Juneteenth, Memorial Day, and Labor Day - and Summer Fridays. Plus extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary - Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals - Your future, secured: 401(k) with company match, life insurance, and disability coverage - Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through overseas travel, and direct access to Pinnacle Leadership & Team Development - Extra perks: Commuter benefits, FSA options, pet insurance, home & auto discounts, and paid volunteer time off