• Maintain, update, and monitor company-wide policies, standards, and procedures. • Coordinate periodic reviews, version control, approvals, and distribution of updates. • Partner with internal teams to ensure policies accurately reflect operational processes. • Conduct internal audits and control assessments related to policies, privacy requirements, and operational standards. • Track remediation steps, follow-up actions, and deadlines. • Prepare reports for leadership outlining audit results, trends, and areas of improvement. • Coordinate enterprise SOC 2 Type II audits. • Maintain and improve the vendor management program, including due diligence and risk assessments. • Review vendor contracts for compliance requirements and coordinate with Legal, Security, and Procurement. • Manage documentation, questionnaires, and evidence collection for vendor oversight. • Support privacy, information security, and regulatory compliance initiatives (FERPA, COPPA, state privacy laws). • Assist with compliance training and awareness programs. • Maintain compliance documentation, logs, and reporting tools. • Participate in cross-functional governance, risk, and compliance projects.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Field Operations Specialist is a part of Turf Tank's Operations department and will report to Field Operations Management. Specialists are responsible for delivering high-quality customer onboarding and on-field customer support, ensuring customers are set up for long-term success. This role emphasizes precision, consistency, and adherence to Turf Tank standards, with direction and oversight provided by the Field Operations Manager. This role ensures successful robot deployments, consistent customer experiences, and reliable day-to-day field execution. What You'll Do - New Customer Onboarding - Lead on-site robot setup and user training following Turf Tank’s standardized processes - Ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness - Provide clear training and supporting resources to build user confidence - Territory Maintenance - Complete on-site service requests and follow-up visits as assigned by the Field Operations Manager - Provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team - Document work completed and communicate feedback to the Field Operations Manager for continuous improvement - Customer Support - Assist during peak seasons by supporting the Robot Support team with overflow requests - Follow established checklists, processes, and standards to ensure consistency across all deployments - Provide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materials The Field Operations Specialist must be able to... - Deliver clear, structured training to customers in a professional manner - Use an adaptive communication style to deliver effective customer training - Follow standardized processes and maintain consistency across installs - Troubleshoot technical issues using Turf Tank’s best practices - Stay task-focused, organized, and responsive while working independently in the field The Field Operations Specialist must have... - Experience in technical field service, installation, or training roles - Strong communication and instructional skills - Technical aptitude with robotics, software, and problem-solving - A customer-focused but process-driven approach, prioritizing quality and consistency in onboarding Requirements - Overnight travel is required up to 80% of the time - Day travel is required up to 90% of the time - Work remotely - Possess and maintain a valid driver’s license with a clean driving record - Must pass an MVR and drug screen before the start date - Maintain eligibility for Turf Tank's fleet insurance Physical Requirements - Lift 50 lbs - Perform work while standing, stooping, or squatting - Work above the shoulder and below knee heights - Sit or stand for extended periods (up to 8+ hours)

• Acting as first point of contact for all inbound compliance queries, routing matters as necessary to appropriate team members and tracking completion • Supporting and coordinating recurring compliance tasks that help mitigate regulatory risk to the company • Assisting and collaborating on Virta's risk assessment, hotline investigations, and compliance audits • Coordinating responses to internal and external audit and data requests by gathering and organizing documentation • Maintaining corporate records and minute books for Compliance Committee, Patient Events Committee, and Board meetings; assist with drafting minutes • Assisting with maintaining corporate calendar and tracking regulatory deadlines and maintaining legal and compliance policies, including annual reviews/updates • Managing the Legal team internal website: upload new templates, training, forms, and guides and help create new content to support the legal support process and provide opportunities for self-service • Assisting Privacy team with documentation and tracking related to incidents and investigations • Assisting with intake, tracking and responding to patient privacy rights requests (access, amendment, accounting of disclosures) • Gathering information for privacy impact assessments for new products, features, and vendor relationships • Assisting with preparation and submission of routing regulatory filings such as state registrations and annual reports • Monitoring and tracking changes in telehealth regulations, state licensure requirements, and virtual care delivery rules that impact Virta's operations for review by senior team members • Supporting compliance efforts with state consumer protection and healthcare advertising requirements • Supporting the coordination and tracking of required compliance training programs, including communications and awareness materials • Monitoring training completion rates and following up on delinquent completions • Maintaining legal and compliance policies, including coordinating annual reviews and updates • Assisting with drafting and updating compliance policies and procedures as regulations evolve

• Collaborate with client security, IT, and compliance teams to direct and oversee the development and implementation of cybersecurity policies. • Conduct risk assessments. • Manage cyber risks and ensure regulatory compliance. • Work on global projects with a truly global team, with the support of over 330,000 technical staff from our parent organization. • Contribute to the development of consulting go to market offerings and innovative solutions targeted at the C-Suite executive community that help them to understand and mitigate their cyber risks. • Direct and lead NIST CSF risk assessments • Oversee the design of innovative new services to lead the market incorporating AI and ML where it brings value. • Support presales, sales, and account management pursuits from a subject matter expert perspective.