Title: Customer Service Agent-Greensboro Location: Guilford County United States Full time The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Description of Work Step into a meaningful role with the North Carolina Department of Revenue as a Customer Service Agent. In this position, you'll make a real impact by guiding taxpayers, supporting compliance with North Carolina Revenue Laws, and delivering clear, accurate assistance over the phone. Join a team dedicated to providing outstanding service to communities across our state. We are currently hiring Customer Service Agents in our Greensboro location. SALARY: Starting Salary: $39,244 per year. Spanish Bilingual Premium: Immediate 5% salary bump ($41,206/per year) if you are fluent in Spanish. Training Completion Raise: Qualify for 5% salary increase upon successful completion of the training program. Our Hybrid-to-Remote Path: We believe in setting you up for success with structured, onsite support before transitioning you to working from home: Weeks 1-3 (Training): In-office full-time at your selected branch (Greensboro, Raleigh, or Rocky Mount). Weeks 4+ (Transition): Gradual shift to hybrid work, beginning with one day per week working from home, then increasing to two days per week. Post-Graduation (~8 months): After completing the training program, you will transition to almost 100% work from home, with only one mandatory in-office day per month. TRAINING PLAN: You do not need any prior tax experience to succeed in this role. Our comprehensive training program is designed to teach you everything you need to know - from understanding North Carolina tax concepts to navigating department systems with confidence. Whether you are new to state government, or tax related work, we will guide you step-by-step and equip you with the knowledge and skills required to assist taxpayers effectively. This position also offers valuable exposure to a wide range of tax topics and agency processes, laying the foundation for career mobility and advancement within the Department. You will join a team committed to delivering outstanding service to communities across North Carolina. More about the work: - Professionally manage a high volume of incoming calls through designated phone queues - Provide clear and accurate guidance to taxpayers and their representatives regarding refunds, payment plans, tax notices, account balances, tax laws, and Department policies - Complete thorough training program to confidently interpret and explain personal income tax as well as sales and use tax laws After successfully completing training, you will possess the knowledge, skills and abilities that support career growth and advancement within the agency and have the option to work remotely. Knowledge Skills and Abilities/Management Preferences - Strong communicator, both written and verbal, with the ability to express ideas clearly and concisely - Experience using a computer and proficiency in word processing COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include: - The best funded pension plan/retirement system in the nation according to Moody's Investor's Service - Twelve paid holidays per year - Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year - Twelve sick days/year which are cumulative indefinitely - Paid Parental Leave - Personal Observance Leave and Community Service Leave - Longevity pays lump sum payout yearly based on length of service - 401K, and 403(b) plans - Eligibility for the Public Service Loan Forgiveness Program

Role Description As a Bilingual Customer Service Representative, you will be the first point of contact, delivering exceptional customer service and supporting clients on their journey towards eliminating their debt and achieving financial stability. Your main responsibilities include: - Promptly responding to incoming calls. - Understanding clients’ needs and taking appropriate actions to address their inquiries or requests effectively and efficiently. What To Expect: - Handle primarily inbound phone calls from clients, typically taking around 5 minutes each. - Anticipate receiving an average of around 30 calls per day, although call volume may vary. - Provide additional assistance to clients via email, mail, and/or text. - Support clients in enrolling and managing their debt management program, answering their questions, reviewing their information, and communicating with creditors. Qualifications - High School Diploma or Equivalent. - Fluent in English and Spanish for one role; fluent in English and Portuguese for the other. - At least 1 year of Customer service and call center experience. - Ability to sit for an 8-hour shift while using a headset to handle phone calls. - Ability to type 40 words per minute. Requirements - Strong organizational and time management skills. - Attention to detail. - Pleasant telephone voice and excellent verbal communication skills. - Ability to take direction and apply feedback. - Compassionate and empathetic attitude. Benefits - Medical, Dental and Vision benefits within 90 days of hire. - Generous paid time off. - Birthday PTO. - Student Loan Forgiveness Opportunities. - 403(b) Retirement Plan. - Recognition for performance. - Work from Home.

Role Description Für unser Customer-Support-Team suchen wir jemanden, der nicht wartet, bis Probleme eskalieren — sondern sie löst, bevor sie entstehen. Jemanden, der Kunden nicht abwimmelt, sondern begeistert. - Klare parallele Kommunikation zwischen Kund:innen und Pädagog:innen - Konsequentes Arbeiten mit SLA- und Priorisierungssystemen - Selbstständiges Arbeiten mit hoher Eigenverantwortung - Strukturierte Bearbeitung von Anfragen unter Zeitdruck - Lösungsorientiertes Denken bei individuellen Kundenanforderungen - Sicherer Umgang mit operativen Prozessen im Tagesgeschäft Qualifications - Du arbeitest strukturiert und kannst mehrere Aufgaben parallel zwischen Kunden und Pädagog:innen koordinieren - Du denkst in Prioritäten und kannst Aufgaben nach Dringlichkeit und Impact steuern - Du arbeitest eigenständig und bleibst auch unter Zeitdruck handlungsfähig - Du bringst ein kreatives Mindset mit, um individuelle Lösungen für Kund:innen zu entwickeln - Du bist operativ stark und setzt Dinge zuverlässig um - Du hast ein gutes Verständnis für serviceorientierte Kommunikation und Qualität (SLA-orientiertes Arbeiten) Requirements - Startdatum: 15.06.2026 - Gehalt: 15€/std. Benefits - Eine Start-up-Kultur, die auf Respekt und Vertrauen basiert, mit flachen Hierarchien und Möglichkeiten zur Weiterentwicklung - Arbeiten von Berlin aus mit flexiblen Home-Office- und Remote-Arbeitsbedingungen - Remote-Arbeit von jedem Ort in Deutschland aus möglich - Remote-Work Kontingent von 6 Wochen für Arbeiten aus der gesamten EU - Büro im pulsierenden Herzen Berlins (Gormannstr. 14, 10119 Berlin) mit Zugang zu einer Dachterrasse mit Pool Company Description Cleverly & Complori ​haben sich vereint. Daher gibt es verschiedene Rollen, die sich mehr mit dem einen oder mit dem anderen Produkt beschäftigen. - Wir setzen uns für die Förderung der Chancengleichheit ein. - Wir pflegen eine Kultur, die Vielfalt schätzt. - Alle Bewerber unabhängig von Alter, Geschlecht, Behinderung, sexueller Orientierung, Ethnie, Religion oder Weltanschauung sind willkommen.

Role Description We are seeking friendly, detail-oriented individuals to join our team as Remote Customer Service Representatives focused on hotel bookings. In this role, you will assist clients with researching, planning, and securing hotel accommodations that align with their needs and preferences. This opportunity is ideal for individuals who enjoy helping others, have an interest in travel, and are comfortable working in a remote environment. Comprehensive training and ongoing support are provided. Key Responsibilities - Assist clients with selecting and booking hotel accommodations - Provide accurate information on hotel options, amenities, pricing, and availability - Respond to client inquiries via phone, email, and online platforms in a timely and professional manner - Maintain accurate records of client interactions and bookings - Collaborate with team members to ensure a smooth client experience - Stay informed on travel trends and hotel offerings - Participate in virtual training sessions and team meetings Qualifications - Strong communication and customer service skills - Professional, positive, and client-focused attitude - Ability to work independently and manage time effectively - Basic computer proficiency and reliable internet access - Interest in travel and hospitality - Previous experience in customer service, hospitality, or sales is beneficial but not required. Benefits - Remote work with flexible scheduling - Training and access to industry tools and resources - Supportive team environment and mentorship - Performance-based earning potential - Access to travel-related discounts and perks - Opportunities for personal and professional growth - $25,000 - $75,000 a year Company Description We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Our mission is to deliver exceptional customer service while helping clients create memorable travel experiences worldwide.