Role Description As a Revenue Technology Analyst, you will own and evolve the CRM and revenue tech stack that powers Riverside's sales, marketing, and customer success teams, making data reliable, workflows intuitive, and insights actionable across the GTM organization. The Revenue Technology Analyst sits within GTM Operations and is responsible for CRM performance, HubSpot platform management, and the operational analytics that help our sales and customer experience teams serve schools and districts more effectively. This is a high-impact individual contributor role for someone who thrives at the intersection of systems thinking, data quality, and cross-functional collaboration. - Own CRM architecture, data quality, and governance to ensure accuracy and trust in system-reported insights across sales and CX teams. - Redesign CRM dashboards, data views, and workflows so reps and managers have the right information at every stage of the sales and service process. - Establish and track workload metrics for inbound CX support; identify and eliminate avoidable demand through process fixes, documentation improvements, and upstream solutions. - Own HubSpot platform administration including lead routing, email campaign infrastructure, list management, segmentation, and data migrations from other tools. - Customize HubSpot objects (contacts, companies, deals) and implement best practices across Marketing, Sales, and Service hubs. - Partner with Sales and CX leadership to align CRM workflows with real operating rhythms; implement feedback loops for continuous improvement. - Identify and develop an AI opportunity portfolio for GTM Ops, including designing and leading a pilot with clear success metrics and failure criteria. - Partner with Product, Engineering, and Data teams to address root causes of support demand and improve downstream CX efficiency. Qualifications - Up to 4 years of experience in revenue operations, CRM administration, or a related GTM systems role. - Hands-on experience administering HubSpot across Marketing, Sales, and Service hubs, including workflow automation, lead routing, and object customization. - Strong operational analytics skills with the ability to measure, analyze, and act on workload and efficiency data. - Demonstrated experience improving CRM usability and data quality through redesigned workflows and governance practices. - Ability to identify upstream drivers of support or process friction and address them systemically, not just symptomatically. - Strong cross-functional collaboration skills with experience influencing Product, Engineering, or Data partners. - Ability to audit inventory workflows to maximize scalability with our systems. - Bachelor's degree required. Requirements - Master's degree in a relevant field (preferred). - Experience managing data migrations from third-party automation or CRM tools into HubSpot (preferred). - Familiarity with AI tools and automation platforms (preferred). - Understanding of AI agent concepts and practical experience applying AI in GTM or operational contexts (preferred). - Remote work capability. - Travel 1-2 times a year for off-site team meetings or conferences. - May require stationary positions (sitting or standing) for extended periods. Benefits - Medical, Dental, and Vision plans. - Company paid basic life and AD and D insurance. - Company paid long-term disability. - Paid Parental Leave. - Supplemental life insurance options. - Company paid Employee Assistance Program (EAP). - Retirement plan with discretionary company matching. - Flexible Spending Account (FSA) and Health Savings Account (HSA) options. - Premium subscription to Calm for employee and dependents. - 33 days of company paid time off (PTO, Holidays, Wellness Days). - Flexible work arrangements. - Tuition Reimbursement Program. - Company orientation and 30, 60, 90 Day Onboarding.

• Serve as the first point of contact for end-user IT support requests via ticketing system, email, chat, or other approved intake channels • Log, categorize, prioritize, and update incidents and service requests in accordance with defined ITSM processes • Resolve common Tier 1 support issues related to user access, passwords, MFA, Microsoft 365, standard business applications, browsers, printers, VPN, and basic workstation troubleshooting • Escalate issues appropriately to infrastructure, cybersecurity, enterprise platforms, vendors, or other IT teams with complete and accurate ticket notes • Maintain strong communication with end users regarding issue status, next steps, and expected resolution timing • Support onboarding, offboarding, and employee access change activities based on documented procedures • Contribute to knowledge base articles, support documentation, and standard operating procedures • Help maintain queue discipline by ensuring tickets are updated, assigned correctly, and not left unresolved without action • Identify recurring issues and escalate trends or process gaps to the Senior Service Desk Analyst • Support adherence to service levels, support standards, and front-door intake discipline

• Provide day-to-day operational leadership for the service desk queue, ensuring incidents and requests are properly triaged, prioritized, assigned, updated, and progressed • Act as the primary escalation point for more complex Tier 1 issues and selected light Tier 2 issues within the support desk scope • Review ticket quality and routing to ensure support work is directed appropriately across infrastructure, cybersecurity, enterprise platforms, and vendor-supported systems • Help enforce SLA discipline, response expectations, communication standards, and ticket hygiene across the support desk • Coach and support service desk analysts on troubleshooting, ticket handling, user communication, and process adherence • Resolve advanced user support issues involving Microsoft 365, access management, devices, standard business applications, and common SaaS platforms • Support onboarding, offboarding, access changes, and other operational support activities requiring greater judgment or coordination • Identify recurring issues, root-cause patterns, support bottlenecks, and documentation gaps, and recommend improvements • Contribute to and maintain knowledge base content, support procedures, and service desk operating standards • Coordinate with vendors and internal IT teams to ensure smooth handoff, follow-up, and resolution of escalated issues • Produce simple operational insights on backlog, aging, trends, repeat incidents, or support quality as needed • Help reinforce the TOM by maintaining a disciplined single front door and reducing noise reaching specialized teams

• Siamo alla ricerca di un Analista Funzionale con esperienza sui processi di Portafoglio e sulle principali funzionalità bancarie core. • La risorsa sarà coinvolta nelle attività di raccolta requisiti, analisi funzionale e supporto ai team tecnici durante le fasi di sviluppo ed evoluzione applicativa, collaborando con stakeholder business e IT in un contesto bancario strutturato. • Il ruolo prevede attività di analisi dei processi, produzione della documentazione funzionale e supporto alla definizione delle soluzioni applicative, con particolare focus sui processi legati a Portafoglio, Conti Correnti e Home Banking.