Role Description Irth is looking for an Operations Analyst to join our growing Customer Experience Group, reporting to the SVP of Customer Experience. You will focus on delivering actionable insights and data-driven solutions to optimize post-sales Delivery and Implementation (Professional Services, EDO). You will help guide our decisions with passion, data-driven analysis, and thoughtful recommendations. Qualified candidates are self-starters and highly motivated to provide excellent customer service. - Assist in the system administration and maintenance of a Professional Services Automation tool (currently Monday.com) including: - PS Opportunity and/or Project creation and maintenance. - Understanding PSA and the data structures to pull relevant data into reports or dashboards. - Create, design, deliver, and maintain processes and specifications as requested by PS leadership. - Prepare and present reports, dashboards, and recommendations based on data analysis. - Provide training and guidance to team members on operational processes and tools when necessary. - Other responsibilities as assigned. - Predict resources needed to reach objectives and manage resources in an effective and efficient manner; identify and bring in resources as required for quick response to client issues raised during the implementation phase. Qualifications - Proficient in MS Excel, MS PowerPoint, and MS Word. MS Excel proficiency will be assessed through skills testing. - Familiar with Salesforce and experience in creating Salesforce Reports and Dashboards. - Detail-oriented mindset with the ability to prioritize and manage multiple tasks in a fast-paced environment with limited guidance. - 1-2 years’ experience in an operations role, preferably in professional services. - Can multitask, plan, organize, and structure work. - Attention to detail and adapt to process in a quick changing environment. - Self-motivated and a team player. - Strong interpersonal skills and resourceful. - Willing to work during US Eastern time every day. Requirements - Bachelor's degree or equivalent combination of education and experience. Benefits - Being an integral part of a dynamic, growing company that is well respected in its industry. - Competitive pay based on experience.

• Work with cash flow data in payment systems: analyze, reconcile, and prepare operational reports • Communicate with payment systems and operational teams on reconciliation and settlement topics • Control the correctness of turnovers, costs, and balances in payment systems reporting • Handle daily, weekly, and monthly reports, as well as ad-hoc finance requests • Work with large amounts of financial data and learn the specifics of different payment providers, markets, and business conditions.

• Work with cash flow data in payment systems: analyze, reconcile, and prepare operational reports; • Communicate with payment systems and operational teams on reconciliation and settlement topics; • Control the correctness of turnovers, costs, and balances in payment systems reporting; • Handle daily, weekly, and monthly reports, as well as ad-hoc finance requests; • Work with large amounts of financial data and learn the specifics of different payment providers, markets, and business conditions.

Role Description Mercier Consultancy MD is looking for a skilled French Speaking Digital Trust and Safety Analyst to join our team in Sofia. This position is vital to maintaining a safe and trustworthy online environment for our users. As part of our team, you will monitor, investigate, and manage content to uphold digital safety standards and ensure compliance with policies. - Monitor user-generated content and platform activities to detect safety risks and violations. - Conduct thorough investigations into reports of misconduct, utilizing analytical skills to evaluate data and make decisions. - Collaborate closely with technical teams to develop and implement safety protocols and guidelines. - Prepare detailed reports to communicate findings and trends to internal stakeholders. - Stay up-to-date with emerging digital safety trends and potential threats. - Promote awareness of digital safety best practices among users and stakeholders. Qualifications - Fluency in French (written and spoken) is required; proficiency in English is a plus. - Experience in digital trust and safety, content moderation, or related fields is preferred. - Strong analytical and problem-solving skills. - Excellent communication skills for effective interaction with users and team members. - Attention to detail and ability to work proactively and independently. - Familiarity with digital content management systems and online safety tools. - Ability to thrive in a fast-paced, collaborative environment. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - 1500 Euro Signing Bonus - Fully Paid Training - Health Insurance - And more...