• Plays a critical leadership role within the ophthalmology organization, ensuring strategic alignment between revenue cycle functions and physician operations. • Responsible for serving as a proactive liaison between the revenue cycle team and medical providers. • Optimize collections at the point-of-service, oversee and monitor performance, implement automated payment solutions, and provide real-time analytics. • Manage onboarding tasks, facilitate legacy practice system run-outs, serve as the primary liaison, educate providers on KPIs and financial benchmarks, and create maintain an RCM directory. • Analyze collections performance, communicate coding efficiency and payer trends, collaborate with operational teams for clean claims submission, and lead implementation of automated payment solutions. • Compile monthly pillar “Vital Signs” report to key stakeholders, track inquiry trends, publish evolving FAQ resources, and use data to drive accountability and continuous improvement.

Role Description You are a skilled customer relations professional with an eye for detail, a firm grasp of mathematics, and a knack for solving complex problems while juggling multiple responsibilities. You’re happy behind the computer, navigating spreadsheets and responding to client emails, and you are equally comfortable speaking to customers and partners in person and on the phone. You are looking to bring your talents to a team where your ideas and contributions are recognized. You are versatile and thrive in a changing environment where you can spend time in a support role one minute and step into a leading role the next. We’re seeking a highly organized and customer-centric Account Manager to join our growing team. In this role, you’ll partner closely with Account Executives, clients, key partners, and internal teams to provide exceptional support throughout the sales operations process. You’ll play a key role in building long-term, trusted relationships with clients by delivering accurate, timely service and driving operational excellence. This is a dynamic role requiring both attention to detail and strong interpersonal skills. The ideal candidate will be adaptable, proactive, and capable of switching between support and leadership functions as needed. Location: Remote – Candidates must be based in the Austin, TX area - Serve as a trusted advisor to key accounts, customer stakeholders, and executive sponsors - Support new client onboarding and growth initiatives in collaboration with Sales - Generate timely, accurate quotes and ensure smooth order placement and processing - Oversee customer account management including contract and agreement negotiations - Coordinate with internal/external teams to forecast stocking needs and delivery schedules - Act as a client advocate with a focus on improving the customer experience - Collaborate cross-functionally to ensure on-time and accurate delivery of all orders - Complete ongoing security awareness training and comply with company policies - Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts - Other duties as assigned Qualifications - 3–5 years in client-facing account management, sales support, or relationship management - Background in technology, IT solutions, or channel distribution preferred - Proven success managing multiple accounts with accuracy, responsiveness, and strategic focus - Skilled in quoting tools, CRM systems (e.g., Salesforce) - Experience in procurement, supply chain, or logistics coordination a plus - Trusted advisor with a track record of building strong, long-term client relationships Requirements - Excellent written, verbal, and presentation communication skills - Analytical thinker who uses data insights to anticipate challenges and identify client-focused solutions - Highly organized and efficient in fast-paced, deadline-driven environments - Proactive problem solver who anticipates needs and drives solutions independently - Collaborative, adaptable team player with a customer-first mindset Benefits - Unlimited Paid Time Off (PTO) - Incentive compensation plans for all employees - Company-funded 401k contributions - Zero-cost employer-covered health insurance - Annual BYOD (Bring Your Own Device) reimbursement up to $500 - Paid Parental Leave - Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop - Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!

• Increase overall performance of the organization by creating strong customer relationships and new customer partnerships within your organization • Develop and maximize Honeywell presence and market share in designated accounts and territory • Drive continuous improvement and lead changes in a premiere Sales Organization

• Develop strategic plans to promote account growth and identify new business opportunities within existing and new divisions of assigned client’s company. Leverage and engage with the relevant people to further develop business opportunities. Close sales to generate new revenue according to agreed targets. Achieve and exceed sales quotas for both team and self, ensuring accurate and regular reporting of metrics and performance deliverables. Ensure proactive communications to Manager and the Executive team. Serve as the senior, central point of contact for liaison between selected external clients and internal operations/production team to develop account to generate additional revenue. Lead, develop, and coach assigned team to identify and successfully maintain existing revenue and generate new revenue on existing accounts while ensuring metrics are met and continuously exceeded. Provide technical, business and operational support to the sales team to support strategy planning, presentations, sales calls and preparation of RFP’s to ensure future revenue pipeline for account management. Manage and mitigate business risk to existing business streams for assigned clients; develop and deploy mitigation strategies and solutions with operational support. Identify leads and develop business opportunities. Other duties may be reasonably requested.