Role Description As an Experienced Loan Officer, you will engage with 100% warm transfer leads from motivated homebuyers and refinancers. Your responsibilities include: - Consulting with borrowers to understand their needs and present loan options. - Using state-of-the-art technology to qualify and close loans quickly. - Building long-term relationships for future referrals and repeat business. - Collaborating with in-house processors and underwriters for fast closings. - Meeting or exceeding monthly sales goals and conversions. Qualifications - 1+ years of recent mortgage loan origination experience (call center preferred). - Active NMLS license. - Minimum 1-5 active state licenses. - Must meet all Nationwide Mortgage Licensing System & Registry (NMLS) requirements. - Understanding of mortgage regulatory guidelines and ability to accurately structure and price loans. - Strong communication and negotiation skills. - Self-motivated, driven, and results-oriented. - Ability to thrive in a fast-paced, high-volume environment. - Strong desire to succeed in a sales environment and to be a top producer. - High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use). Requirements - This is a remote opportunity. - Multiple schedules available. - Remote work applicants may not work from the following states: California. Benefits - 401(k) - Dental insurance - Disability insurance - Employee discounts - Health insurance - Life insurance - Paid training - Referral program - Vision insurance - Supplemental pay types: Hourly draw, Commissions, Ramp up incentive, Referral bonuses

• Own and integrate Gifted Savings’ core operating functions, ensuring the organization scales with clarity and alignment across programs and compliance. • Partner closely with the Executive Director to translate organizational vision into clear operating strategy, priorities, and execution. • Lead all aspects of legal, regulatory, and compliance strategy across both nonprofit and financial services–adjacent activities. • Build effective systems and processes that support a distributed team. • Oversee HR operations, including hiring, onboarding, performance management, and team development.

• This is a hands-on COO role, not a strategy-deck role. We need an operator who takes full ownership across all teams, makes sure things actually get done, holds people accountable, and rolls up their sleeves to do it themselves when needed. • You’ll report directly to the CEO and co-founder, take operations off their plate piece by piece, and grow into full company-wide operational ownership. The goal is simple: the founders focus on vision, brand, and growth, while you make sure the entire machine runs smoothly end to end. • Supply Chain & Sourcing — Supplier relationships and negotiations, COGS optimization, lead times, inventory planning, demand forecasting, reducing single-supplier dependency. • Product Operations — Driving new product development speed and quality, ensuring compliance (labels, washing tags, legal requirements), feeding return and customer data into product improvement. • Fulfillment & Logistics — Delivery performance, 3PL and warehouse management across regions, shipping cost control, Q4 peak planning. • Customer Experience — Support operations, CSAT, returns, refunds, chargeback and dispute handling. • Finance & Data — P&L oversight, SKU-level profitability, cash flow visibility, working with accountants, building operational reporting. • Systems & Automation — Tool consolidation, workflow automation, SOPs, AI-driven process optimization. • People & HR Ops — Hiring, onboarding, team structure, contractor management, accountability across departments. • Front-End Coordination — Ensuring the operational side of marketing (website backend, tracking, integrations, CRO infrastructure) runs smoothly and coordinates cleanly with the founders’ paid acquisition and brand work. • Legal & Compliance — Overseeing IP and brand protection, contracts, and regulatory compliance across markets (with external counsel)

• Accountability for the day to day operations, profitability and growth • Ensure that the customers' needs are well served • Develop relationships with network providers, area employers, and contractors; ensure successful development and implementation of business plans • Develop and implement strategic and tactical plans to ensure further growth and development of the business unit and ensure positive financial results • Oversee development and execution of operating plans, including employee development, organization goals, and member and provider relations goals • Establish criteria for measuring and assessing the success/performance of each component of operation • Ensure appropriate provider network is developed and maintained • Develop effective relationships with key stakeholders to educate providers and consumers on necessary topics • Develop and establish operational mission statements, philosophy, policies, goals, objectives and strategy • Provide management all necessary contractual requirement information regarding state and federal regulatory agencies