Role Description Sigma Systems Inc is looking to hire a Community Housing Coordinator to work for our client based in Pittsburgh, PA. Due to the governmental nature of these positions, only US Citizens are eligible to apply. Work Schedule: - Remote position with local travel required up to 75% (travel is reimbursable) - Must reside within one of the following Southwest PA counties: Allegheny, Armstrong, Beaver, Bedford, Blair, Butler, Cambria, Fayette, Greene, Indiana, Lawrence, Somerset, Washington, Westmoreland - Schedule includes regular business hours Monday – Friday with occasional evening or weekend availability for community events Responsibilities: - Research, evaluate and analyze demographic data to identify viable housing and utility support options for members. - Identify member barriers, develop action plans, and engage in empowering interactions to guide members towards sustainable housing options and/or utility service. - Act as a liaison for members, Case Managers and housing agencies in assisting individuals and families with finding affordable, accessible housing. - Engage with members of the health plan face-to-face to support their housing needs. - Utilize the health plan's system of record to document all interactions with and related to the health plan members. - Serve as housing subject matter expert in affordable, accessible housing options. - Develop strong partnerships and collaborate with community organizations and various federal, state and local government agencies such as (HUD) and the state housing authority in identifying and finding affordable housing options for members. - Participate in the development of programs that are effective, measurable and innovative, with a special emphasis on reaching at risk members. - Represent the organization at community events, including events sponsored by community partners. - Other duties as assigned and requested. Qualifications - High School Diploma/GED - 1 year in community outreach or customer service - 1 year working with at-risk populations preferred - Experience in Medicaid regulations - Experience in customer service/member services within the healthcare sector - Experience working with unhoused populations Requirements - Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting quality standards for services. - The ability to interact well with peers, supervisors and customers and work as a team member. - Ability to solve problems independently and creatively; be proactive, self-directed, assertive and creative in problem solving and system planning. - Ability to handle many tasks simultaneously and respond to customers and their issues promptly. - Possess good written and oral communication skills. - Have an appreciation of cultural diversity and sensitivity towards the Medicaid population with demonstrated expertise in topics related to cultural competency, including working with members with limited English proficiency. - Be aware of issues members face related to healthcare, including transportation, childcare, lack of knowledge concerning preventive health, distrust of the system, as well as other personal, social, and financial barriers. - Must demonstrate patience and empathy when interacting with members and all internal/external customers. - Ability to establish relationships with necessary housing authorities/agencies. - Knowledge of federal and state housing laws and regulations related to housing programs, Medicaid in the state you are serving, and the Medicaid benefit package. Physical, Mental Demands And Working Conditions - Must reside within one of the following Southwest PA counties: Allegheny, Armstrong, Beaver, Bedford, Blair, Butler, Cambria, Fayette, Greene, Indiana, Lawrence, Somerset, Washington, Westmoreland. - Remote position with local travel required up to 75% (travel is reimbursable). - Schedule includes regular business hours Monday – Friday with occasional evening or weekend availability for community events.

• Participate in a recorded video interview from your device • Answer questions about your daily workflow • Share candid feedback on the tools and systems you use • Discuss the processes you rely on to operate efficiently in a retail or community setting

Role Description The incumbent is responsible for originating residential first mortgage and equity loans and participates in related business development activities. The incumbent ensures that members receive quality mortgage loan origination servicing in accordance with VyStar mortgage lending policies, practices, and procedures. The incumbent counsels members and obtains the information needed to evaluate credit applications. - Originates residential mortgage loans and solicits residential first mortgages and equity loans through contacts with realtors, builders, developers, and personal referrals. - Provides quality service to members and potential members seeking residential mortgage loans. - Interviews applicants to develop information concerning their financial needs, desires, and earnings to assist in determining whether the loan will be an acceptable credit risk. - Obtains and analyzes pertinent financial and credit data. - Enters data into the point of sale origination software to complete the loan application. - Discusses application with member, counsels, and answers member questions concerning mortgage loan programs. - Requests any additional information required to complete the loan application package prior to submission for processing. - Generally provides the required three-day disclosures along with other pertinent mortgage disclosures to the member electronically; may provide them in paper form if the member declines electronic delivery. - Maintains communication with processor regarding progress of each mortgage loan file and communicates status and information to member. - Acts as main point of contact for information and guidance for member. - Documents communication with the member and/or other interested parties in the loan transaction in the mortgage origination software application. - Assists the assigned mortgage loan processor and closer to obtain documentation to ensure a smooth mortgage loan process. - Proactively communicates status of loan throughout the loan process. - Makes a concerted effort to attend the mortgage loan closing with the member. - Reviews monthly production reports with the Mortgage Loan Officer Manager to ensure goals are being met. - Cross sells other credit union services. - Expected to demonstrate VyStar Excellence behaviors and provide support and feedback to employees assigned to the processing unit. - Consistently adheres to VyStar core values and Code of Ethics. - Responsible for understanding mortgage department goals as well as Credit Union goals and pro-actively works toward attainment of those goals. - Identifies and makes recommendations to department Mortgage Origination Management regarding process improvements, quality service, and increased efficiencies within the department. - Performs other duties as assigned. - Expected to proactively help identify, assess, manage, and report risks within their domain of work. - Maintains vigilance in safeguarding operations while ensuring compliance with regulatory mandates. Qualifications - Minimum of two years prior experience in the mortgage industry, preferably as a mortgage loan officer or mortgage loan interviewer. - Proven production and track record in heavy customer contact. - Self-disciplined and goal-oriented worker with a demonstrated ability to work independently. - Superior communication skills. - Familiarity with conventional, VA, FHA, and equity loan financing. - Knowledge of all regulations governing mortgage lending. - Well versed in private mortgage insurance and secondary market lending guidelines. Requirements - High school diploma or its equivalent; a two-year college degree or higher is preferred. - Must meet and maintain all requirements as a registered mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). - Must comply with all provisions of the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act). - Excellent communication skills to interface effectively with members, realtors, builders, and potential clients. - Continuing education via local conferences and workshops and membership in affiliated mortgage banking associations is encouraged. Benefits - Competitive pay. - Excellent benefit package including a 401(k) Plan. - Extensive paid technical and on-the-job training program. - Tuition reimbursement available to all full and part-time employees. - Part-time positions start at a minimum of 30 hours per week.

• Serve as the primary point of contact for patients and, when applicable, caregivers, healthcare providers, and advocacy organizations • Understand each disease area and patient journey to support patient engagement, ensure their voice is accurately represented, and recognize condition-specific day-to-day needs and quality-of-life considerations that may impact how patients navigate care and daily routines • Assess patient strengths, stories, and readiness; match to appropriate client/program needs • Support patients in fulfilling contractual obligations and preparing for engagements • Coordinate and reinforce presentation skills coaching and training to ensure patient representatives are confident and effective • Monitor performance and engagement quality, addressing issues promptly and professionally • Partner closely with Client Strategic Services to align patient representative activities with client objectives and brand initiatives • Communicate with client (pharmaceutical company) representatives regarding patient engagement needs, expectations, and onsite coordination • Support execution of client-facing events (e.g., educational programs, internal meetings, photo/video shoots) and represent the program professionally onsite • Translate patient insights into practical recommendations that improve client strategies and solutions • Proactively identify improvements to better meet client needs and enhance service delivery • Own end-to-end management of patient community engagements and related projects (from needs assessment through execution and wrap-up) • Accountable for providing direction to Meetings Logistics team to plan and implement logistics for projects, including scheduling, travel coordination, and adherence to travel guidelines • Coordinate across internal teams to deliver on timelines and requirements • Support annual patient training summit or other on-going training initiatives • Facilitate the expense process and ensure smooth operational follow-through • Complete and adhere to required compliance trainings (e.g., HIPAA/Privacy & Security, Sunshine Act, Adverse Event reporting, FDA/FTC promotional requirements, internal policies) • Handle PHI/PII appropriately; maintain contracts, health records, and personal data in accordance with HIPAA and applicable privacy standards • Ensure Adverse Events are identified, escalated, and reported per client requirements and internal process • Maintain up-to-date contracts and track expirations to prevent lapses in eligibility/engagement • Ensure financial and expense activities follow internal policy and client requirements