Role Description Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week. Qualifications - High school diploma and experience with human services preferred. - Successful completion of 40-hour classroom training required (provided by Gryphon Place). Requirements - This position requires at least one weekend day, per week. - Must have evening availability. - Well-developed interpersonal skills. - Excellent computer skills. - Demonstrated crisis intervention skills. - Versed in substance abuse issues and mental health issues. - Clear and effective communication and accurate assessment of inquirer’s needs. - Ability to function as a team member in an experiential learning setting. - Ability to effectively problem solve and resolve conflict. - Ability to work independently with minimal supervision. - Ability to maintain professional expectations and assist individuals with diverse backgrounds. - Knowledgeable of program procedures and contact centers informational system. - Must have reliable, secure internet service along with cellular phone. Company Description

Title: Community Guide - Community Health Location: Sumter, South Carolina, United States Job Description: Community Guide Location: Sumter and Florence South Carolina area FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid Work Schedule: Monday- Friday with occasional evenings and/or weekends Vehicle Required: Yes Amount of Travel Required: 25-50% within a 25mi community service area Reports To: Care Team Manager At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens. Our mission-driven and member-focused company is seeking an experienced and self-motivated Community Guide who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community. This energetic and adaptable Community Guide is an integral part of Reema, a start-up working to transform how health care and social care work together. The Community Guide works to build genuine, positive relationships with members in an effort to improve member’s health and wellbeing. Their work is completed daily through an integrated technology platform to call and text members, schedule community visits, as well as document all interactions. The Guide will be responsible for the full lifecycle of their caseload, including initial outreach to engage members in services, ongoing work with members to achieve their wellbeing goals through connection to health care and community resources, and graduation from the program. A primary strength of the Guide should be excellent verbal and written communication, building strong meaningful relationships, problem solving, and a comfortability in navigating the ambiguous nature of a constantly growing and evolving startup. This position requires significant time in the field, directly interacting with members. This role is most suitable for someone who is confident in interacting directly with many people, many of whom have experienced trauma and face barriers because of their mental, physical and chemical health. Outreach and engagement into care: - Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with: complex social needs and chronic health conditions. - Reach out to members and share about Reema Health to enroll them in our care model. Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes: - Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan. - Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals. - Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provide types for members. - Through cold outreach create and manage a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload. - Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes. - Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Community Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team. - Visit members in person as appropriate. This may be in the member’s home, community, the hospital or other treatment setting to build trust, maintain connection and meet member’s needs. - Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members’ preference and situation. - Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema’s members as needed. - Prepare members for services ending by keeping self-sufficiency and independence top of mind. Complete accurate and thorough documentation and record keeping in a timely manner: - Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated. - Understand and comply with confidentiality of protected health information and HIPAA. - Support member records to be thorough and accurate in Reema’s technology. Provide positive representation of Reema: - Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier. - Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers. - Partner with Reemates across the team and the company to offer your perspective and learn from others. Job responsibilities to grow and change as business necessitates. Education, Experience and Skills: - Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree - Three or more years of direct experience with population or community to be served and knowledge of community - Driven to work with individuals who have complex health needs and believe that recovery is possible - Demonstrated experience with crisis planning, case management, boundaries and personal safety in community work - Proficiencies in critical thinking, time management, strategizing, and multitasking - Strong propensity towards building and maintaining relationships through initiating conversations and creating connections - Ability to develop, adapt, and execute outreach and care plans - Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred Qualifications & Position Requirements: - 18 years of age or older - Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record - Offers are contingent upon passing a pre-employment drug screening and background check - Comply with federal, state and local regulations regarding patient confidentiality HIPAA - Use technology-based tools and systems daily - Lift and carry up to 25 pounds occasionally. Benefits: - Competitive Salary Package - Medical, Dental, and Vision Insurance - HSA and FSA Options - 401(k) Retirement Savings with Company Match - Employee Assistance Program - Flexible Schedules and Remote Work - Technology Stipend - Mileage Reimbursement - Accrued Paid Time Off - Paid Family and Medical Leave As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Role Description The Account Manager is responsible for the delivery of work to their assigned clients. Operating as a strategic partner, they will maintain close working relationships with clients to ensure they are informed on and happy with the status of our services. As the main point of accountability for client satisfaction, they will manage the successful and profitable delivery of all capabilities. This will require the line management of CM Leads and Community teams assigned to their project, as well as close collaboration with Strategists, Project Managers for Creative Production needs, and the Influencer team. Responsibilities - Client strategic partnership: Maintain a deep understanding of the client’s business and operate as a trusted strategic partner, helping them achieve their goals for social and community. - Communication: Ensure client expectations are continually managed via timely, clear, and regular communication. - Management: Manage project teams - including line management of CM Leads - taking responsibility for the delivery of all work in scope, on time and to the highest standard. - Collaboration: Work with multiple teams across capabilities to provide a seamless service to clients that’s strategically aligned. - Business development: Assist Account Directors with pitches to both existing and new clients. Actively listen for growth opportunities and bring that intel back to your Account Director. - Invoicing: Make sure client invoices are accurately and punctually submitted each month, following the process defined by the Head of Operations. - Innovation: Drive AI adoption for Community Management to increase the velocity of client work and improve profitability. - Research and implement AI-enabled solutions, including Google workspace workflows and third-party tools, in partnership with pillar leadership. - Ensure teams are up to date with all training and usage policies, and adopting mandated tools and workflows. - Work with clients to understand their approach to AI, and be equipped to propose tech-enabled solutions as a strategic partner. KPIs - Client Retention AI - Learn and adopt AI tools and workflows as instructed by Manager and/or clients. - Complete all mandatory training and compliance requirements to maintain access to tools. - Ensure teams utilize the tools responsibly, ethically, and within the established legal and regulatory frameworks. Qualifications - Minimum of 2 years’ experience in Project Management/Community Management Lead or similar role in the Video Games industry on successful games. - Availability to work in European time zone. - Leadership skills and ability to properly handle an extended team. - Good understanding of social media/community management as a function within the video game industry. - A ‘can-do’ attitude and great communication skills. - Client-facing and negotiation skills. - Ability to work effectively and decisively under pressure. - Ability to handle multiple project types concurrently and prioritize tasks. - Ability to prepare and control a work schedule and deliver to budget. - Ability to prepare, interpret, and effectively utilize management information reports. - Ability to analyze problems, recommend and implement effective solutions to difficult and politically sensitive problems. - Superior competency using spreadsheet software. Nice-to-have - Strong understanding and experience in different social media channels: Discord, Twitter, and Facebook. Benefits - As a remote role, we offer flexibility and a nice work-life balance. - Our company culture is fun, friendly, diverse, and inclusive, and we welcome people from all over the world. - We work on exciting projects with global brands. - We help the world’s greatest game development/publisher studios on community and social media management. - Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint. Company Description We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications. Good luck and we look forward to meeting you! By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice .

Role Description The Health Navigator collaborates with members, family, healthcare providers, community resources, and other members of the healthcare team to coordinate services and address barriers including access to health care, health literacy, transportation, wellness, and gaps in care. The Health Navigator will guide members to achieve optimal and vibrant health by providing tools, information, and assistance to help understand their healthcare options, take control of their healthcare needs, bridge the current gap between social-economic and medical and behavioral needs, and navigate the otherwise often confusing steps along the path to efficient and effective care. - Identifying, facilitating, and securing access to needed healthcare, social services benefits, and community resources. - Assist members with navigating the steps along the path to efficient and effective care. - Coordinate appointments with and transportation to physicians and non-physician providers to ensure timely and efficient delivery of diagnostic and treatment services when needed. - Actively monitors incoming calls, conducts outgoing calls, and responds to voice mail requests in a timely manner. - Identify and assess members’ medical, behavioral, social, emotional, and financial needs. - Effectively and efficiently utilize available resources to connect at-risk members with appropriate community resources. - Conduct health education. - Build relationships with members, their families, and caregivers to support health care goals. - Provide emotional support and/or refer to community-based or physician/provider for greater level of psychosocial intervention. - Complete education to assigned members and engage them into programs. - Complete surveys and assessments for assigned members to support health & wellness needs. - Deliver education on condition-specific topics, medication adherence, preventive care guidance, and navigation of available health benefits. - Collaborate with interdisciplinary teams to support whole-person care and improve quality outcomes. - Identify and report quality of care issues in accordance with established policies and procedures. - Document all care navigator activities in the care management documentation system. - Assist with assigned population processes including retrieving and assigning referrals. Qualifications - Critical thinking and problem-solving skills; ability to handle critical situations. - Excellent written, oral communication, listening, and organizational skills. - Ability to operate a personal computer (PC), including proficiency in Microsoft Office Products. - Able to demonstrate strong customer service skills, including tact and diplomacy. - Ability to appropriately prioritize workload and assignments. - Ability to work autonomously and as part of an interdisciplinary team. - Demonstrates sound judgment that affirms the rights and responsibilities of members, families, healthcare professionals, and organizations. Requirements - Knowledgeable on how to navigate all aspects of medical, behavioral, and social systems. - Knowledge of NCQA standards for Population Health Management, DMAA standards for disease management, and CMSA Standards of Practice for Case Management. - Knowledge of current and emerging medical treatment modalities and best practice guidelines. - Knowledge of adult learning principles, motivational interviewing, and intrinsic coaching techniques. - At least three (3) years’ recent/related experience working in health and wellness promotion, inpatient, or other appropriate clinical settings. - Behavioral Health experience beneficial but not required. Education and Certifications - Patient Navigation certification preferred or obtained within 1-year of employment. - Licensed Practical Nurse active license or degree in healthcare related field and 3 years of experience directly related to the duties and responsibilities specified. Benefits - Comprehensive benefits package including Medical, Dental & Vision coverage. - Retirement Plan. - Generous time off including Paid Time Off, Holidays, and Volunteer time off. - Incentive Plan. - Tuition Reimbursement.