• Lead complex client engagements end-to-end — discovery, strategy, IA, design, prototype, handoff. • Anticipate and resolve issues that derail design teams. • Push AI practice forward and share what's working. • Build durable design systems within complex engagements. • Participate in pre-sales with accurate estimations and risk assessments. • Mentor the designers around you and help adopt new tools.

Title: Lead Journey Designer Location: San Francisco CA United States As a Lead Journey Designer, you will translate business strategy, brand strategy, and qualitative/quantitative insights into clear service concepts, scenarios, and blueprints that teams can execute against. You will make the "backstage" visible, articulating the internal processes, tools, roles, handoffs, and constraints that shape the customer experience, and framing where service improvements will have the greatest impact. You will frame options and tradeoffs clearly, using narratives, diagrams, and prototypes to help stakeholders make better decisions than they normally would in ambiguous, cross-functional spaces. You will define success metrics for service initiatives in partnership with analytics, marketing, and product teams, and help set up feedback loops to track performance over time. Finally, you will communicate progress and impact to senior stakeholders through clear storytelling, visuals, and concise updates that tie service outcomes to business and brand goals. This position is an individual contributor role reporting to the Sr Creative Director, Digital Experience. Responsibility - Lead complex, cross-functional service design projects from framing through implementation, balancing strategic vision with hands-on delivery - Create and maintain service blueprints, journey maps, ecosystem maps, and related artifacts for key journeys across Docusign's digital experience - Plan and conduct discovery and validation research in partnership with research, analytics, and business stakeholders; synthesize findings into actionable insights and opportunities - Facilitate workshops and working sessions to align stakeholders on current-state challenges, future-state vision, and prioritized roadmaps - Collaborate closely with Brand & Creative, Digital Experience, Product Design, Product Management, Growth, Sales, and CX to ensure service designs translate into coherent customer and employee experiences at launch and beyond - Document service principles, guardrails, and patterns that can be reused across initiatives and teams - Mentor and coach designers (and interested partners) on service design practices, providing feedback on work and helping shape team standards and expectations for P-level craft and impact - Champion inclusive, accessible, and globally-minded experiences across customer and employee journeys - Establish and evolve service design standards, templates, and practices within Brand & Creative, enabling other designers and partners to adopt service-design ways of working Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic - 12+ years of experience in service design, interaction design, CX design, or closely related disciplines, including substantial work on complex, cross-channel services or journeys for digital products and experiences - Experience designing and delivering end-to-end services that span multiple touchpoints (e.g., web, in-product, lifecycle marketing, sales interactions, support), ideally in B2B or SaaS environments - Experience leading ambiguous, cross-functional initiatives as a hands-on individual contributor-owning problem framing, research, mapping, concept development, and facilitation - Portfolio showcasing service design artifacts (service blueprints, journey maps, ecosystems, prototypes) and clear stories about your role, decisions, and impact - Experience with design and collaboration tools (e.g., Figma, Miro, FigJam or similar, and common productivity tools such as Google Workspace) - Experience planning and conducting qualitative research (e.g., interviews, contextual inquiry, co-design) and incorporating quantitative data into service decisions Preferred - Experience working in or closely with Brand & Creative, Growth Marketing, Product, and Customer Success teams - Experience designing services in enterprise SaaS, B2B, or platform businesses, ideally related to workflow, productivity, or business-critical processes - Background in service design, interaction design, systems design, design strategy, or related field (e.g., HCI, design research, business design), or equivalent practical experience - Demonstrated ability to think at multiple altitudes-from high-level systems and narratives (e.g., IAM journeys) down to detailed moments of interaction and content - Experience mentoring other designers and influencing design quality and standards across a broader organization - Comfort working in a fast-paced, highly collaborative environment with distributed teams and evolving priorities - Excellent communication and storytelling skills; able to articulate complex systems and tradeoffs clearly to both senior leadership and cross-functional partners Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $164,700.00 - $266,000.00 base salary This role is also eligible for the following: - Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. - Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: - Paid Time Off: earned time off, as well as paid company holidays based on region - Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement - Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment - Retirement Plans: select retirement and pension programs with potential for employer contributions - Learning and Development: options for coaching, online courses and education reimbursements - Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Staff Product Designer, Growth Denver, Colorado, United States; San Francisco, California, United States About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company. About the role We’re looking for a Staff Product Designer to join our Growth team and work with us to achieve our ambitious goals from customer acquisition to conversion and becoming happy customers. Our growth strategy is based on a self-serve, product-led approach, and this role is an essential part of it. We’re a team that values ownership and initiative and we want your ideas and drive to make an impact. Learn more about our team at design.checkr.com What you’ll do - Embed with the Growth team; help define the roadmap, vision, and lead design work. - Own the design work for funnel optimization, NUX, and personalization for guided flows. - Leverage AI to create personalized customer experiences. - Design growth systems, experiments, and new product features, translating quantitative and qualitative insights into testable ideas. - Champion designs that deliver a seamless, easy, delightful experience for our SMB users. - Facilitate workshops that help you and your team develop winning ideas. - Distill complex information into simple and beautiful user experiences, from brainstorming to delivering high-fidelity designs. - Build strong relationships with interdisciplinary teams to conceptualize, build, and ship user-friendly and business-driven products. - Participate in UX research, both with and without a UX Researcher, apply insights to designs, represent the voice of the customer, and be an advocate for users. - Be a strong voice in sharing ideas, managing feedback from stakeholders, challenging assumptions, and bringing best practices to the team. What you bring - Your portfolio showcases high-quality work directly impacting project success - You have 7+ years of professional design experience, including 4 years on Growth teams or in ecommerce and merchandising, where your work has been key to driving gains in conversion, basket price and product adoption. - You've excelled on onboarding & merchandising surfaces and are comfortable with iterative experimentation like A/B testing. You also know when to lobby for a broader strategic approach - You love uncovering insights firsthand and you’re comfortable with identifying and conducting UX research and testing independently. You’re innately curious and always looking to get to the heart of a problem - You excel in complexity and fast-paced environments and are passionate about balancing craft, critical thinking, and business needs to deliver a holistic user experience. - You’re focused on psychology and why people behave the way they do. Experience with behavioral science is a plus! - Always connecting your work to the bigger picture, you can describe high-level team goals and align projects accordingly. You skillfully use design explorations, research, documentation, and presentations to rally the team and communicate with leadership. - You have a deep understanding of best practices and contemporary design patterns. - Nice to have: Experience with B2B companies focusing on SMBs - An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes. Pay Transparency Disclosure We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website. On-target Earnings OR Base Salary range (San Francisco, CA) $210,000 - $247,000 USD On-target Earnings OR Base Salary range (Denver, CO) $178,000 - $209,000 USD What We Offer - A fast-paced and collaborative environment - Learning and development allowance - Competitive cash and equity compensation, and opportunity for advancement - 100% medical, dental, and vision coverage - Up to $25K reimbursement for fertility, adoption, and parental planning services - Flexible PTO policy - Monthly wellness stipend At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location. Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process. *Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).

• Design documentation experiences that help practitioners stay focused on their patients • Advocate for customers by grounding every decision in thoughtful research • Lead with clarity by aligning stakeholders and communicating the reasoning behind your work • Deliver consistently high-quality design outcomes by iterating on real-world usage