Role Description We're looking for an Implementation Manager to own the customer onboarding experience from signed contract through a successful first 30 days on the platform. You'll serve as the primary point of contact for new customers, guiding them through platform configuration, go-live, and early optimization — ensuring they see value fast. You'll also manage inbound patient support tickets through HubSpot, acting as a frontline resource for resolving issues and maintaining a high standard of patient experience. This is a high-impact role at a growing company where your work directly influences customer retention, satisfaction, and revenue outcomes. This is a remote role, however candidates in the Phoenix, AZ area are preferred. What you'll do - Customer Implementation & Onboarding - Lead new customers through the full implementation lifecycle, from kickoff through go-live and the critical first 30 days of platform adoption. - Configure the Rivia Health platform using our administrative tools, including setting up billing workflows, communication cadences, payment plan parameters, and EMR integration settings. - Develop and manage implementation project plans, keeping customers on track with clear timelines and milestones. - Train customer staff (billing teams, office managers, administrators) on how to use the platform and interpret results. - Troubleshoot configuration issues and collaborate with Engineering when technical escalation is needed. - Monitor early performance metrics (collection rates, patient engagement, A/R movement) and make proactive recommendations to optimize outcomes during the first 30 days. - Document implementation processes and contribute to the development of scalable onboarding playbooks. - Patient Support - Manage and resolve patient support tickets through HubSpot, ensuring timely and empathetic responses. - Triage incoming tickets, identify common issues, and escalate appropriately when needed. - Track ticket volume, resolution time, and recurring themes to surface insights that can improve the product or patient experience. - Maintain clear documentation of patient interactions and resolutions within HubSpot. Qualifications - 1–4 years of experience in implementation management, customer onboarding, customer success, or a similar client-facing role — preferably in healthcare technology or SaaS. - Hands-on experience configuring software platforms and using administrative or back-office tools. - Familiarity with HubSpot (or a comparable CRM/ticketing system) for managing CRM and support workflows. - Strong project management skills with the ability to manage multiple customer implementations simultaneously. - Excellent written and verbal communication skills — you can explain technical concepts to non-technical audiences clearly and patiently. - Strong critical thinking and problem solving skills, this role is consultative at times and needs someone who can think creatively about how to solve problems. - A detail-oriented approach to platform configuration with a low tolerance for errors. - Comfort working in a fast-paced, early-stage environment where processes are still being built. Nice to Have - Experience in healthcare revenue cycle management, medical billing, or patient financial services. - Familiarity with EMR/practice management system integrations. - Experience working with specialty healthcare practices (dermatology, orthopedics, OBGYN, ophthalmology, etc.). - Knowledge of HIPAA and PCI compliance requirements. Benefits - Unlimited vacation days and benefits, including Medical, Dental, Vision, Parental Leave, ancillary plans, and 401k. - Remote or hybrid, flexible working environment with a passionate team. - A chance to be at the forefront of bringing the empowerment and convenience of automation and mobile technology to the healthcare revenue cycle industry.

Role Description We are looking for a motivated and detail-oriented Workday Specialist with up to 1 year of experience or strong foundational knowledge in Workday, Java, or PeopleSoft. The ideal candidate will support Workday system operations, configuration, integrations, and reporting while gaining hands-on experience in HR technology solutions. - Assist in the configuration, testing, and support of Workday modules (HCM, Learning, Compensation, etc.) - Support data management, data uploads (EIBs), and data validation - Participate in system testing activities (unit testing, UAT, regression testing) - Provide Level 1/Level 2 support for Workday-related issues and user queries - Help in building and maintaining reports and dashboards - Support integration activities with other systems (basic understanding of APIs, web services, or middleware is a plus) - Collaborate with functional and technical teams to resolve issues and improve system performance - Document system configurations, processes, and user guides - Stay updated with Workday releases and new features Qualifications - 0–1 year of experience in Workday, PeopleSoft, or Java (internships included) - Basic understanding of HR systems or ERP platforms - Software development concepts (for Java candidates) - Database concepts (SQL basics preferred) - Strong analytical and problem-solving skills - Good communication and stakeholder interaction skills Requirements - Exposure to Workday tools (e.g., EIB, Workday Studio, Report Writer) - Basic knowledge of Java / object-oriented programming - XML, XSLT, or integrations concepts - Familiarity with HR processes (Hire-to-Retire lifecycle) - Experience with PeopleSoft or other ERP systems is an advantage Key Competencies - Willingness to learn and adapt quickly - Attention to detail and accuracy - Ability to work in a team environment - Strong time management and organizational skills Benefits We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Disclaimer Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

Role Description This is a remote position. You have a commitment to providing the best customer service possible and the ability to work as a team to ensure the successful deployment of Trapeze EAM software solutions. You are looking for an exciting opportunity to contribute to a leading software company’s implementation strategy and grow our customer base. Travel is required (up to 50% within North America). THE PRODUCT Trapeze EAM is a comprehensive transit asset management software application designed for tracking the management and maintenance of all transit infrastructure for which a transit agency is responsible: - Rolling stock (bus, railcar, non-revenue) - Facilities assets (stations/shelters) - Track/fixed guideway (linear) - Maintenance of way You will be leveraging our Trapeze Enterprise Asset Management (EAM) suite of software to help Trapeze clients and their passengers in their journey. THE POSITION The Implementation Consultant works directly with clients and colleagues to improve transit operations using Trapeze's Enterprise Asset Management products. Some of the responsibilities as part of your role include: - Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers. - Analyzing customers’ business requirements and objectives to develop business processes to meet their needs. - Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project. - Working with the Project Manager to ensure we deliver within project scope, budget, and timeline. - Working with Product and Development to report product issues and communicate gaps from customer’s perspective. - Perform training, consulting, or other support for customers. - Traveling to customer sites in North America to help improve their operations with Trapeze's products and services. Qualifications - Experience with integrating EAM systems with other enterprise solutions. - Ability to analyze data and generate actionable insights. - Knowledge of databases, SQL, and scripting languages. - Strong troubleshooting, testing, problem solving and analysis skills. - Ability to understand and write technical documentation. - The ability to use business acumen and consulting skills to develop customers. - Ability to understand and communicate technical information to a non-technical audience. - Ability to prioritize, plan, manage and execute to commitments. - Strong knowledge of MS Office products including Excel, PowerPoint, Project, and Visio. - Strong Business analysis skills. - Experience working in an agile/hybrid/waterfall methodology for software implementation. - Ability to travel up to 50%. Desirable Skills/Experience - Familiar with Enterprise Asset Management (EAM) software. - Experience in Asset Management, Maintenance and/or the transit industry. - Experience working in a cloud environment. - Ability to influence the customer in understanding the need to impress this change upon the organization (i.e., customers to accept new processes, new software etc.). - Project Risk Identification, mitigation, and resolution. Worker Type Regular Number of Openings Available 1

• Deliver on-site and virtual, instructor-led training throughout the implementation lifecycle • Facilitate role-specific training for dealership service department stakeholders • Ensure training content is relevant, engaging, and aligned with dealership workflows and business goals • Document all training activities in Salesforce.com • Secure buy-in from dealership leadership on new processes and technology • Support the transition of customers to post‑implementation Service Suite support teams • Advise customers on best practices and revenue‑driving functionality to promote adoption and long‑term value • Share customer feedback and improvement opportunities with internal teams • Contribute to training and curriculum development, including presentations, quick‑reference guides, and instructional videos • Partner with Performance Managers and Sales teams to identify and propose additional Service Suite solutions based on customer needs