Role Description We are looking for an experienced Point of Sale (POS) Technician to join our team. As a part of Pluss Software LLC’s Customer Support team, you will deliver complete resolutions in a timely and consistent manner to address our clients’ technical questions and concerns. You will respond daily to new and diverse customer problems and requests and will be responsible for finding solutions to match their needs. Primary Responsibilities - Serve as the front-line technical support resource for customers using Pluss Software products and services. - Handle inbound and outbound customer calls promptly and professionally. - Diagnose customer issues, assess root causes, and deliver clear, effective solutions. - Drive first-call resolution while balancing service quality and appropriate escalation. - Provide customer training on software applications through remote sessions. - Maintain accurate, detailed documentation of customer interactions and follow-up needs. Qualifications - Strong phone etiquette and professional customer communication skills. - Demonstrated proficiency in typing, grammar, and written documentation. - Working knowledge of computer applications, hardware, and related equipment. - Knowledge of customer service principles and best practices. - Ability to clearly explain technical concepts and solutions to customers. - Strong technical aptitude and comfort working with computers and software applications. - Strong analytical thinking and problem-solving skills. Requirements - Experience in an auto or diesel repair shop, parts store, or warehouse environment. - Point of sale and inventory management experience. - Experience with ERP software systems. Benefits - Hourly Rate: $15.11-$23.56. Company Description Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers.

• Your role is to support, optimize, and maintain customer environments with a focus on Networking Technologies such as ISP, SD-WAN, LAN, WAPs and Security Endpoints. • This includes responsibility for ensuring secure, reliable, and high-performance network infrastructure across our customer environments. • You are responsible for managing BAU/Break Fix activities, triaging and troubleshooting network issues and escalating to the appropriate specialists, 2nd line teams, vendors or suppliers as required. • The role also involves implementing and maintaining best practices for Security Endpoint Technologies including but not limited to, Fortinet products, SD-WAN, MPLS and Router vendors such as Cisco and Juniper, as well as LAN technologies such as Cisco Meraki and Alcatel Cirrus. • You will handle incidents and service requests via our ServiceNow case management platform and emails, ensuring prompt and effective resolution while maintaining clear, effective communication with stakeholders and customers through the case system, live chat and over the phone. • A strong focus on customer excellence is expected, as you will collaborate with internal teams and clients to optimize networking break/fix, performance, security, and scalability, delivering high-quality solutions that exceed expectations.

• Own end-to-end 3PL network performance and warehousing execution, accountable for key service outcomes including on-time shipping, order cycle time, inventory accuracy, dock-to-stock efficiency, order quality, and damage/shrink performance • Establish and govern standardized SOP frameworks across the 3PL network, ensuring consistent execution of core processes such as inbound/outbound operations, inventory control, damaged goods handling, safety, compliance, and business continuity • Serve as the process owner for inventory control across the 3PL network, driving cycle count discipline, improving inventory accuracy, aged inventory visibility, and reconciliation with plants and planning • Develop and manage warehouse capacity plans across the 3PL network, covering space utilization, labor requirements, seasonal demand, and growth initiatives • Establish and drive site-level performance governance and execution discipline across the 3PL network by implementing KPI frameworks, escalation processes, and structured issue resolution • Act as the end-to-end process owner for warehousing and distribution across the 3PL network, driving scalable and repeatable operations through standardized work, KPI-based performance management, and structured continuous improvement methodologies • Partner with Procurement and Finance to support contract and cost governance across the 3PL network, including warehouse agreements, scope changes, rate cards, and billing processes • Provide warehousing and distribution expertise to support network optimization, warehouse transitions, new site onboarding, and system or process improvement initiatives

• Handle L1/L2 technical support requests for business users and client environments. • Monitor customer infrastructure, cloud systems, servers, endpoints. • Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues. • Support Windows desktop, Windows Server, basic Mac OS. • Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios. • Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions. • Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue. • Communicate with third-party vendors and software support teams when deeper troubleshooting is required. • Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.