• Support QTC projects and initiatives • Partner with your manager to execute on QTC-related work across CPQ, billing, and order management workflows. • Perform user acceptance testing (UAT) for strategic projects and enhancement releases, including test case creation, execution, documentation of results, and defect tracking. • Support tactical QTC asks (e.g., configuration validations, data checks, small process or tooling tweaks). • Translate business requirements and pain points into clear, structured Jira tickets for ESYS (requirements, acceptance criteria, edge cases, dependencies). • Conduct thorough UAT on all assigned and created tactical tickets. Monitor releases to ensure there were no negative impacts to our systems. • Create, refine, and maintain Enablement documentation for QTC-related processes, tools, and changes (e.g., runbooks, SOPs, FAQs, process maps, step-by-step guides). • Document outcomes of new features and bug fixes in a way that is accessible and actionable for the Order Management team. • Use SQL or analytics tools (Snowflake, Retool) to reconcile data across systems, and monitor the impact of changes on QTC workflows. • Partner with analytics and systems teams as needed to troubleshoot data issues and ensure data integrity. • Proactively identify recurring issues or friction points in QTC processes and propose improvements. • Stay current on changes to QTC systems and processes and understand how those changes impact the Order Management team.

Role Description A Deutsche Telekom MMS GmbH 2019 óta ügyfele és üzleti partnere vállalatunknak és alapvetően a DTAG csoport meghatározó innovációs és digitalizációs szolgáltatója. Ezen dinamikusan fejlődő üzletág magyarországi csapatába keresünk ambiciózus, idegennyelven magabiztosan beszélő, tapasztalattal rendelkező szakembert. Amennyiben szereted a kihívásokkal teli, változatos munkakört, hétköznapjaid az agilis munkavégzés jegyeiben töltöd és szívesen használod a nyelvtudásod a mindennapi kommunikáció során, Te vagy a mi emberünk! Ebben a szerepkörben aktívan támogatod a People & Resource Management és a Recruiting folyamatokat, valamint részt veszel nemzetközi csapatmunkában és operatív HR-feladatokban. - Prezentációk készítése és frissítése (PowerPoint) - Kutatások, háttéranyagok összeállítása (pl. onboarding / offboarding trendek, újdonságok) - Riportok és diagramok készítése (Excel) - Nemzetközi csapatok támogatása (együttműködés, tréningek szervezése) - Recruiting feladatok: - Jelöltek direkt megkeresése (profilok előszűrése, keresési stringek kialakítása, megszólító üzenetek megírása) - Jelentkezői chat kezelése, szükség esetén pályázói hotline támogatása - Álláshirdetések publikálása különböző csatornákon - Interjúidőpontok és visszajelzések nyomon követése, köztes feedbackek küldése - Adminisztráció: - Munkavállalói tanúsítványok (Zeugnisse) készítése és kezelése - (Haufe rendszer használata esetén, megfelelő jogosultság és nyelvtudás mellett) - Innovation & Data: - Adatkarbantartás (Puls / MAB felmérések, évente 2 alkalommal) Qualifications - Strukturált, önálló és megbízható munkavégzés - Magabiztos MS Office használat - PowerPoint és Excel kiemelten fontos - Kiváló kommunikációs készség nemzetközi környezetben - Tárgyalóképes német nyelvtudás (C1/C2) – különösen írásban - Csapatjátékos hozzáállás, nyitottság a globális együttműködésre - Precizitás, jó szervezőkészség, felelősségteljes hozzáállás Requirements - Korábbi tapasztalat Recruiting, HR vagy adminisztratív területen - Ismeret HR-eszközökben vagy rendszerekben (pl. Haufe) - Tapasztalat nemzetközi, mátrix szervezetben - Érdeklődés HR-folyamatfejlesztés és innováció iránt Benefits - Nemcsak egy projektet, hanem stabil, hosszú távú lehetőséget kínálunk számodra. - Ha fontos neked a szakmai fejlődés, a strukturált munkavégzés és hogy valódi hatással legyél egy nemzetközi csapat eredményeire – nálunk megtalálod a helyed! - Ne maradj le – küldd el jelentkezésed még ma, és építs velünk jövőt a minőség jegyében! Company Description Magyarország legvonzóbb munkáltatója 2025-ben (a Randstad reprezentatív felmérése szerint) a Deutsche Telekom IT Solutions, a Deutsche Telekom Csoport leányvállalata. A cég több mint 5300 munkavállalójával széles körű IT és telekommunikációs szolgáltatásokat nyújt. Több száz nagyvállalati ügyféllel rendelkezik Németországban és más európai országokban. A DT-ITS 2019-ben elnyerte a HIPA „Legjobb Oktatási Együttműködés” díját, valamint ugyanebben az évben a „Legetikusabb Multinacionális Vállalat” elismerést. A cég folyamatosan fejleszti budapesti, debreceni, pécsi, illetve szegedi telephelyeit, és keresi a képzett IT szakembereket csapatába.

Do you love creatively solving problems for customers? Do you want an opportunity to effect change and make a difference at a leading technology organization? Join our dynamic Enterprise Applications team! The Enterprise Applications team helps Akamai staff deliver excellent customer service. This global team collaborates across functions, automating workflows for departments. By developing a unified framework of enterprise applications, the team drives Akamai's growth while achieving significant cost savings. Partner with the best As a Senior Business Systems Analyst, act as a strategic partner and trusted advisor within a dynamic global enterprise. Facilitate collaboration between business stakeholders and technical teams, ensuring successful outcomes. Take ownership of complex initiatives, focusing on seamless collaboration and effective results beyond traditional requirement gathering. As a Senior Business Systems Analyst, you will be responsible for: - Partnering with global stakeholders to identify intricate business challenges, providing consultative insights, and recommending scalable CRM solutions aligned with organizational objectives. - Facilitating alignment among differing business units, efficiently managing scope, and guiding stakeholders toward standard system capabilities to reduce technical debt. - Leading discovery workshops and converting unclear business needs into detailed business and functional requirement documents (BRDs/FRDs). - Collaborating closely with Developers, Technical Architects, Managers, and QA to confirm feasibility, craft user stories, and align on requirements pre-execution. - Embedding deeply with delivery teams throughout the SDLC, resolving blockers, addressing technical dependencies, and ensuring timely delivery of high-quality solutions. - Mapping upstream and downstream data flows, ensuring seamless integrity and alignment across diverse global business processes effectively. - Leading end-to-end User Acceptance Testing (UAT) cycles, defining test scenarios, and coordinating business testers. - Providing mature post-go-live support (Hypercare), triaging complex user issues alongside developers, and ensuring smooth business adoption. Do what you love To be successful in this role you will: - Bring 6+ years of professional experience with practical expertise in STEM fields like Computer Science or Information Systems. - 4+ years of experience explicitly operating in a Business Systems Analyst or Technical BA capacity for enterprise-class systems. - 4+ years of hands-on experience with the Salesforce CRM platform, understanding its core architecture, capabilities, and limitations. - Demonstrate expertise in crafting comprehensive functional requirements, technical user stories, and precise data mapping matrices for development teams. About us At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone. Our focus is simple: Cloud and Edge: Running apps closer to users for instant performance. Security: Neutralizing threats before they ever reach your data. Content Delivery: Scaling the world's biggest moments without a glitch. AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform. At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works. Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits. FlexBase adapts to your job's needs Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both. Connect with us on social and see what life at Akamai is like!

Senior Business Systems Analyst Would you like to influence the way Akamai's business is operating using data driven decisions? Do you enjoy working with globally distributed, diverse pool of stakeholders and supporting them with your expertise? Join our dynamic Enterprise Applications team Akamai excels in customer service and customization across the Order to Cash cycle. Streamlining enterprise applications to drive growth and savings. Partner with the best As a Senior Business Systems Analyst, you'll work in a global environment and contribute to enterprise application systems. You will own the responsibilities of business analysis end to end. You'll come up with innovative solutions for business problems and coordinate with development teams to implement them. As a Senior Business Systems Analyst, you will be responsible for: - Partnering with stakeholders to elicit, analyze, and document detailed functional and non-functional requirements for business success. - Create clear, comprehensive requirements artifacts including BRDs, FRDs, use cases, user stories, process maps, and data flow diagrams. - Collaborating with cross functional teams and support end-to-end implementation of enterprise applications by managing scope, risks, and dependencies. - Facilitate prioritization sessions, sprint planning, backlog grooming, UAT planning, execution, and sign-off, ensuring defects are tracked and resolved prior to deployment. - Analyze business challenges and opportunities to recommend technology and process solutions aligned with organizational goals. - Adapt swiftly to evolving business needs, technologies, and organizational priorities with a proactive, solutions-first and an agile delivery mindset. - Demonstrate experience working within Agile/Scrum delivery frameworks with proficiency in tools such as JIRA, Confluence, Azure DevOps, or equivalent. Do what you love To be successful in this role you will need to: - 5 to 7 years of progressive, relevant experience as a Business Analyst or Business Systems Analyst. - Minimum 5 years of experience managing complex, cross-functional projects through full end-to-end implementation lifecycles. - Hands-on experience leveraging AI tools for business analysis tasks — including documentation drafting, analysis acceleration, and insight generation. - Demonstrated experience working within Agile/Scrum delivery frameworks with proficiency in tools such as JIRA, Confluence, Azure DevOps, or equivalent. - Strong working knowledge of SDLC methodologies, business process modeling, and data analysis techniques. - Leverage good strategic skills to map future business processes while maintaining a professional business attitude and awareness. - Excel in written and verbal communication to effectively collaborate with business and IT stakeholders. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply. Working with us At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: - Your health - Your finances - Your family - Your time at work - Your time pursuing other endeavors