• Partner with district leaders on strategic plans • Ensure consistency & fairness in compensation guidelines • Support store and district leaders in VOA survey administration

• Skillfully manage inbound calls and interactive chat conversations, ensuring employees receive efficient and personalised experiences. • Immerse yourself in our cutting-edge OneHub Platform, delving deeply into the intricacies of Employee Benefits, Reward and Recognition, and Discounts. • Cultivate an unparalleled understanding of these domains, positioning yourself as the ultimate go-to resource for comprehensive and in-depth information. • Your expertise will be the key to unlocking extraordinary experiences for our customers and their employees alike. • Collaborate with the team to ensure service level agreements (SLAs) are consistently met. • Independently strive to achieve personal targets and goals but most importantly, collaborate with your team to enhance your knowledge and achieve excellent results together. • Deliver exceptional customer service to both our customers and their employees, leaving a positive and lasting impression.

• Partnering deeply with User Voice’s leadership team to develop and execute strategic People initiatives. • Positioning yourself as a strategic member of the leadership teams and a trusted advisor to their leads; guiding and coaching leaders on the full gamut of People challenges and opportunities. • Developing a deep understanding of the business opportunities and challenges we’re working to solve for and delivering tailored people strategies and solutions. • Providing thought leadership and coaching Leads through rapid organisational change and growth with poise, bringing calm, clarity and systems thinking in fast paced, ambiguous contexts. • Partnering with HR COEs to bring their expertise to help solve business challenges or accelerate opportunities whilst also delivering cyclical HR programs, such as performance, growth, pulse surveys and reward reviews. • Collaborating with the broader People Partnering and People team to leverage the collective expertise to shape Canva wide opportunities and share the opportunities to learn from each other in how to drive operational excellence.

Role Description Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you! Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential. The Human Resources Coordinator (HRC) is responsible for administering a wide range of human resources activities within the HR department. Reporting to the Senior Manager of Human Resources Operations, this role provides ongoing administrative support in HR policies, benefits, employee experience, payroll and reporting requirements. The HRC will play a crucial role in supporting the day-to-day operations of our HR department as well as serve as a subject matter expert on the department’s HRMS. This role will work closely with HR and employees to ensure smooth and efficient HR processes, data entry, and transactions. Location: Remote (United States) Key Responsibilities: - Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements. - HRMS & People Analytics: - Assesses current system and utilization; identifies and recommends improvements such as training, customization, and enhancements to maximize value and efficiency of the HRMS. - Architects and administers the security protocols and user profiles to ensure appropriate information is shared with the appropriate parties, maintaining checks and balances. - Performs customer service and help desk functions by answering employee requests and questions about system access and available information. - Works with HR OPs with reporting key metrics, trends, analytics and ad hoc reports that help drive visibility, performance, and insights. - Employee Records and Documentation: - Maintain accurate and up-to-date employee records, maintaining data integrity of the HRMS. - HR Policies and Compliance: - Assist in the development and implementation of HR policies and procedures. - Ensure compliance with labor laws and regulations by staying updated on changes and advising management on necessary actions. - Employee Relations: - Assists with answering and counseling staff on interpretation of HR policy and procedures. - Gathers sensitive information for personnel matters and assists with employee relations issues. - Benefits Administration: - Assist with the administration of employee benefits programs, including health insurance, retirement plans, and other voluntary benefits. - Provide support in coordination of open enrollment processes, including communication, enrollment, and data management. - Serve as the backup point of contact for employees regarding benefits-related inquiries, such as plan coverage, eligibility, and claims. - Performs other duties as assigned. Qualifications - Must possess approximately three (3) to four (4) years of any combination of experience and/or education that demonstrates a commanding knowledge of Human Resources. - BA/BS degree in Human Resources or related field, or equivalent work experience. - Knowledge of Labor and Employment Laws. - Intermediate knowledge of Microsoft Office Suite. - Proven experience as an HR Coordinator or similar role. - In-depth knowledge of HRIS systems to include experience with Ceridian Dayforce. Requirements - SHRM-CP/SHRM-SCP or PHR/SPHR. Key Competencies - Strong Cognitive Emotional Management (CEM) skills. - Strong organizational and time management skills. - Excellent communication and interpersonal skills. - Strong attention to detail and accuracy. - Proficiency in HR software and databases. - Proactive and independent with the ability to take initiative. - Proficient with Microsoft Office Suite or related software. - Strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information. Interview Process - Veriff Identity Verification. - Recruiter Video Interview. - Hiring Manager Video Interview. Benefits - Award-Winning Culture: Named one of the Best Companies to Work For four years in a row by Florida Trend and Workforce Research Group. - Comprehensive Benefits: Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. - Flexibility & Work-Life Harmony: Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. - Growth & Development: From mentorship programs to management training and professional development opportunities. - Supportive Professional Environment: Dedicated coaching team and employee-led committees. Working Conditions and Equipment Use - Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions. - Valid driver license with proof of insurance. - Must be able to lift up to fifteen (15) pounds. - Frequent use of office machines to include telephone, computer, and printer. Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.