DescriptionEmpathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most. We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK. Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide. In this role you willThe Technical Implementation Manager serves as the primary technical partner for US clients, guiding them on platform setup, integrations, and customizations. Acting as the face of technical client success in client conversations, this role closely partners with Product and Tech teams to translate client needs into feasible solutions. The Technical Implementation Manager also supports the Client Success team with reporting, process improvements, and operational guidance to optimize outcomes. - Serve as the main technical contact for US clients, providing guidance on product capabilities, integrations, and customization options. - Act as the face of technical client success during client discussions about setup, workflows, and customizations. - Partner closely with Product and Tech to ensure client needs are feasible and clearly communicated, without owning ideation or feature design. - Support Client Success team operations by providing insights from reporting, analyzing data to identify trends, and improving processes. - Educate clients and internal teams on best practices, platform functionality, APIs, integrations, and workflows. - Represent the client perspective internally to help guide Product and Tech priorities, ensuring alignment between client expectations and technical feasibility. Requirements - Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (Master’s preferred)or equivalent experience demonstrating strong technical and analytical skills. - 5+ years in a client-facing technical role such as Solutions Architect, Technical Account Manager, Client Success Engineer, Product Specialist, or Technical Trainer / Instructional Designer - Ability to translate technical solutions into clear, actionable guidance for clients. - Strong understanding of cloud technologies, SaaS platforms, APIs, integrations, and data management frameworks. - Excellent problem-solving, communication, and stakeholder management skills. - Comfortable partnering with remote Product and Tech teams while serving US clients during US business hours - Comfort with ambiguity and a proactive approach to navigating evolving priorities Preferred Skills - Experience working with enterprise clients in high-scale, mission-critical environments. - Familiarity with frameworks such as TOGAF, ITIL, or DevOps methodologies. - Experience delivering technical presentations and guiding discussions on customization or integrations with executive and technical stakeholders. The salary for this position is approximately $145,000 base salary plus equity and full benefits package. The exact compensation is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!

• Lead enterprise integration projects end-to-end, aligning customer requirements, technical delivery, and post-launch support. • Serve as the primary liaison between customers, engineering, and stakeholders, driving cross-functional collaboration across APIs, mobile, and infrastructure. • Manage project scope, timelines, risks, and dependencies across multiple initiatives. • Facilitate technical discussions and support architecture, API design, and integration decisions (including OpenAPI). • Oversee testing, release coordination, and troubleshooting across application, integration, and network layers. • Communicate status, risks, and escalations clearly while promoting Agile best practices and strong team collaboration.

Role Description We're looking for a Technical Project Manager specialized in Cloud & Migration projects to join long-term initiatives within the banking and financial services industry. This role is ideal for someone who can operate at the intersection of project management, cloud architecture, software delivery, and stakeholder communication. You won't be managing timelines only — you'll be working closely with: - Engineering teams - Cloud specialists - Business stakeholders - Client-side technology leaders You'll support different types of cloud and modernization projects, including: - On-premise to cloud migrations - Cloud-to-cloud transitions - Legacy platform modernization - Infrastructure transformation - Application migration - DevOps enablement - Cloud adoption initiatives This is a long-term, indefinite opportunity for someone based in Colombia who wants to contribute to strategic technology projects in a highly regulated environment. Qualifications - 5+ years of experience in Technical Project Management, IT Project Management, Scrum Master, Agile Delivery, Technical Lead, or similar roles. - Previous experience leading or coordinating projects in software development, infrastructure, cloud, DevOps, or platform modernization. - Solid understanding of cloud concepts and migration initiatives across AWS, Azure, GCP, hybrid cloud, or multi-cloud environments. - Experience working with technical teams in projects involving APIs, integrations, data flows, infrastructure, CI/CD pipelines, environments, deployments, or legacy systems. - Strong ability to manage stakeholders, priorities, risks, dependencies, and delivery expectations. - Previous experience in banking, fintech, financial services, insurance, or regulated industries is highly valuable. - Strong communication skills in Spanish and English. - Advanced English level — able to participate in technical and business conversations with international stakeholders. - Hands-on experience with tools such as Jira, Confluence, Azure DevOps, Trello, Monday, MS Project, or similar platforms. - Ability to understand technical discussions and challenge assumptions without needing to be the deepest technical expert in the room. - Strong ownership, organization, problem-solving mindset, and ability to work with distributed teams. Requirements - Experience with banking core systems, digital banking platforms, payment systems, transactional platforms, or financial integrations. - Knowledge of cloud security, compliance, governance, networking, IAM, observability, or disaster recovery concepts. - Familiarity with DevOps, CI/CD, Infrastructure as Code, release management, or environment management. - Certifications such as PMP, PMI-ACP, Scrum Master, SAFe, AWS Cloud Practitioner, Azure Fundamentals, GCP Associate Cloud Engineer, or similar. - Experience working in consulting, staff augmentation, nearshore teams, or software factory models. - Understanding of Cloud FinOps or cloud cost optimization practices. Benefits For Contractor Engagement: - Long-term contractor agreement - 100% remote work - Payment in USD - Colombia public holidays - English classes - Referral program - Access to learning platforms - Opportunity to work on strategic banking and cloud transformation initiatives For Indefinite-Term Employment Contract in Colombia: - Indefinite-term employment contract under Colombian labor regulations - 100% remote work - Competitive compensation package - Legal benefits and paid time off according to Colombian law - Access to learning platforms - English classes - Referral program - Professional growth opportunities within long-term technology projects - Collaborative, remote-first culture

• Direct activities of the project team’s execution with a focus on efficiency, quality, and visibility. • Create and manage leadership visibility aspects of projects such as reporting on budget revisions and project timelines. • Coordinate project material availability, consumption, and reporting. • Review new and existing processes for improvement opportunities. • Anticipate and review resource constraints and demands associated with project execution. • Serve as point of escalation for all project prioritization and issues.