DraftKings Inc. logo
DraftKings Inc.

Defining what it means to build and deliver the most extraordinary sports & entertainment experiences.The Crown is Yours

Manager, Player Development

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 2012H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Manager, Player Development

DraftKings Inc.

• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers. • Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance. • Work closely with Analytics teams to monitor reinvestment programs including promotions and other reward incentives by routinely checking reports and actual transactions. • Assist VIP leadership in developing and implementing sales training programs. • Participate in the escalation process including working with clients and other DK departments to resolve client cases. • Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.

Job Requirements

  • Bachelor's degree in a related field with at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
  • At least 3 years of experience managing a sales team through effective communication, coaching, and performance management.
  • Strong understanding of the product line with an ability to identify and implement strategies that improve operational efficiency and revenues.
  • Experience in coaching a team to deliver quality customer experience and consistent sales techniques.
  • Must be able to obtain and maintain required State Gaming Licenses.

Benefits

  • Accommodations are available on request for applicants taking part in the selection process.

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