• supporting Teach For All network partner organizations in Asia Pacific with their local alumni strategies through high quality coaching and consulting; fostering peer learning; and developing resources and training to support their organisational work and impact with alumni. • driving Teach For All’s strategy to strengthen alumni leadership and connectedness in the Asia Pacific region through devising new programs which develop alumni leadership directly, foster their connectivity and peer learning, and enable their growth as leaders as they learn from and support one another towards greater impact. • Part of Teach For All’s Global Alumni Leadership Team, with counterparts in other regions to spread learning and innovation across regions. • Collaborate with Teach For All’s Asia Pacific regional team and Functional Area specialists to diagnose and constantly re-evaluate the needs and strengths of partners to determine and deliver the most appropriate support strategies and capture and share innovations and learnings. • Establish strong, trust-based relationships with Heads of Program and Heads of Alumni in Asia Pacific, engaging regularly to understand their unique challenges, successes, and areas of growth. • Work in close partnership with specialists across and beyond Teach For All to remain at the forefront of the latest network knowledge and insights about developing collective leadership through the recruitment, selection, placement and training of leaders, contributing new insights as you come across them, and developing shared learning experiences. • Manage alumni data and share insights (based on your diagnosis of a partners’ needs and priorities) through various mediums including facilitating learning experiences, workshops, newsletters and online platforms, driving learning and engagement amongst Heads of Alumni and Heads of Program. • Manage a robust learning community between Heads of Alumni in Asia Pacific which facilitates peer learning, information exchange, peer support, collaboration between them to accelerate their local efforts. • Provide personalized coaching and consulting to Heads of Alumni and other Senior Leaders, leveraging your expertise to address specific challenges and enhance the effectiveness of their alumni impact strategies. • Influence Chief Program Officers and network partner CEOs, in close partnership with the regional team, to build momentum for alumni support outside of the Head of Alumni role, and collaborate with others to execute high quality cross-functional support and learning across many senior stakeholders to ensure alumni strategy and support is a priority for network partners in the region. • Proactively build strong, credible relationships with alumni leaders to understand their unique challenges, successes, and areas of growth. You will be the Teach For All “point person” for alumni to field their requests and ideas, and the ‘go-to’ for Teach For All staff with questions about alumni in the region. • Partner with the Asia Pacific regional team, network CEOs and Heads of Alumni to create and execute programs to accelerate alumni leadership and connectivity at the regional level. • Coordinate small groups of alumni volunteers to leverage their energy and skills towards our goals. • Manage a vibrant online community of alumni on WhatsApp to foster their connectivity, learning and to share opportunities for leadership development. • Manage applications from the Asia Pacific region to Teach For All’s Communities & Connections Fund to enable alumni to self-organize regional virtual and in-person learning exchanges. • Capture and share stories of alumni leadership and impact to inspire and motivate others and demonstrate progress in the region.

• Own the full due diligence process for all prospective new partners exploring a relationship with insightsoftware. • Develop and maintain a standardized qualification framework to assess partner fit, market alignment, revenue potential, and strategic value across the full ISW product portfolio. • Maintain a healthy pipeline of prospective partners and ensure timely progression through each stage of the acquisition process. • Design, document, and continuously improve a standardized end-to-end partner acquisition process. • Coordinate with ISW Legal to manage the partner contracting process. • Coordinate with Partner Enablement and Partner Operations to ensure a seamless transition from signed agreement to active, enabled partner.

• Partner across business functions to identify gaps in back-office customer experience and develop/execute strategy to close the gaps across both own areas and activities managed by other functions • Work with technology partners to identify opportunities in tools and processes needed to improve delivering on time, accurate invoicing and improved time to cash • Lead team of global order processing, cash application and collections. • Identify refinements to organization structure and processes to enable best in class customer experience • Resolve customer issues and conflicts and remove recurring obstacles to company success • Develop, track and communicate key performance indicators to measure success of order management and AR functions

• Focus on end to end design and definition of operational and technology transformation initiatives that drive productivity, cost efficiency, and the reinvention of how our operational teams work • Partner with internal Operations leaders, frontline teams, and Technology to define business requirements, translate operational needs into scalable solutions, and ensure effective implementation of tools, processes, and services • Identify, execute, and sustain improvements in operational processes to increase productivity and reduce costs • Analyze operational performance data to identify root causes and improvement opportunities • Track and measure results of operational improvements including ROI analysis; ensuring visibility of gains in productivity and cost performance • Identify opportunities to improve productivity through the adoption, optimization, or enhancement of operational tools and services • Drive standardization and continuous improvement across regions and operational teams