Role Description The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action-oriented, tactful, and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey. What you will do: - Bilingual (French/English) - Single point of contact for patients enrolled in the support program and prescribing physician, if applicable - Conducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required - Informs the patient about all program offerings – for example case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance - Understands the molecule(s) in full detail - Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory - Acts as a patient advocate, exploring all options for funding of medications, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process - Administers financial means tests and manages all aspects of financial assistance within the program as applicable - Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy, including self-injection training - Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey - Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time) - Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures Qualifications - College Diploma or University degree is required - 2-3 years’ experience in the healthcare or pharmaceutical industry, preferably working directly with patients and with other health professionals (i.e., physicians, nurses, pharmacists) - Experience with public (provincial and federal) and private third-party drug reimbursement plans - 2-3 years’ experience in a Customer Service or Call Centre setting - Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset - Bilingualism (French & English) is an asset - Demonstrated ability to work successfully within a fast-paced, team-based environment - Excellent communication skills, written and verbal, to interact effectively with patients and clients - Demonstrated ability to analyze and interpret information, data, and regulations - Demonstrated ability to pay attention to details and make decisions using sound judgement - Flexible to work longer hours, overtime as required - Able to work flexible hours between 8:00AM to 8:00PM Benefits - Competitive salaries - Great benefit package - Shoppers Drug Mart discount - Goodlife gym discount - RRSP/Pension plans - Employee share ownership plan - Professional training and development - Many more perks! Company Description At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity.

Role Description Performs a variety of administrative and coordination functions to support the Translation and Resourcing teams to deliver high quality results and on time delivery of translation projects. Applies working knowledge of the translation function and coordination skills to ensure effective resourcing and delivery of translation projects. This is a great opportunity for recent translation graduates or workers with administrative or project management experience but no translation degree to start in an entry-level role in the Localization Industry in an administrative role. Qualifications - Full Professional Proficiency in English (mandatory) - Degree in Translation, Languages, Administration and similar or experience in Project Management or Administrative Assistance - Strong organizational skills and attention to detail - Ability to work under pressure to meet deadlines Requirements - Actively learns about translation processes, policies and tools (e.g., Trados Studio) in order to perform their own work efficiently and effectively when coordinating different translation projects - Performs project activities such as file analysis and preparation and sending prepared information to translators - Contacts qualified linguistic resources and applies best practices and processes to translation projects to deliver on time and as per our customers’ quality expectations - Builds strong relationships with different team members (internally and externally) by demonstrating strong communication skills (e.g., clarifying requirements, providing timely updates) Benefits - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS - Our purpose is to unlock global understanding, recognizing the value of every language and culture - We celebrate difference, are inclusive, and believe that diversity makes us strong - We want every employee to grow as an individual and excel in their career Company Description RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Role Description Are you a detail-oriented, friendly, and responsible professional? We need a resource coordinator to support our traveling team of Nurse Educators and coordinate project planning with our client. This is a remote role requiring a quiet home office space in which to focus on the needs of our staff. As part of EMSAR’s Clinical Solutions team, you will work with an existing team of Resource Coordinators to support our traveling team of nurses, and coordinate with our client Philips Healthcare. Your responsibilities will include: - Being prompt to respond to emergency requests for travel planning assistance - Liaising with our client to communicate travel and project logistics and plan alterations - Supporting team with organizing expense receipts, and data entry into Sales Force and Service Max systems - Managing travel itineraries, and finding lodging, flights and car rental options for team members as needed - Coordinating schedules and communicating project details to team members - Managing staff’s time off and availability calendars to staff projects appropriately - Performs additional duties as needed and/or assigned by the supervisor/manager Qualifications - Outstanding interpersonal and written communication skills - Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and cloud-based software - Understanding customer requirements and ability to assist with the coordination/interface with cross-functional teams - High School Diploma or Equivalent (associate degree or bachelor’s Preferred) - 1-3 years’ call center and/or customer service experience Requirements - Ability to sit, stand, and perform computer-based tasks for extended periods - Must meet required background and drug screenings Availability & Schedule - This is a fully remote weekend position - Flexible schedule; candidate may choose either three shifts/week or four shifts/week (benefit eligible) - Requirement to work every Saturday, Sunday, and Monday with an additional shift being optional Benefits - Disability - Health/dental/vision Insurance - Life insurance - 401(k) and additional benefits

Role Description The Client Relations Analyst is an essential member of our frontline service team and often the first point of contact for current clients. This role is ideal for individuals who are friendly, steady under pressure, adaptable, and natural multitaskers. The role requires navigating multiple systems and screens while engaging in confident, professional phone conversations. Success in this position also requires an entrepreneurial and sales-minded approach. CRAs must be able to recognize opportunities to retain clients, offer solutions, and resolve concerns. Candidates must be fluent in English and Spanish. - Manage inbound client calls regarding payments, cancellations, policy changes, coverage questions, and general service needs. - Maintain calm, confident, and friendly communication while multitasking across several systems and screens. - Identify opportunities to deepen client relationships or support revenue retention by recognizing unmet needs or coverage gaps. - Address concerns, overcome objections, and present solutions or alternatives. - Enter accurate information and process updates in real time during client calls. - Process endorsements, audits, and other policy modifications. - Perform additional duties as assigned. Qualifications - Proficiency in English and Spanish language required. - Ability to multitask with ease, including talking, typing, researching, and problem-solving simultaneously. - Comfort managing a steady volume of calls. - Strong verbal communication skills and a friendly, patient, and professional demeanor. - Quick learner who is comfortable using multiple systems and a multi-screen setup. - High attention to detail with accurate documentation skills. - Strong follow-through, reliability, and a collaborative approach. Requirements - Customer service or call center experience preferred but not required. - Basic understanding of insurance concepts preferred. - Ability to obtain state-required insurance licenses within the first 90 days (company-supported). - Proficient typing skills with accuracy. - Comfortable with Microsoft Office Suite and able to learn new systems quickly. Benefits - Training and proper licensing provided. - Generous PTO Policy. - Complete health benefits package. - 401K with company matching. - Commission Opportunities with Incentives. - Opportunity to move up in your career based on personal performance.