Role Description At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. The heart of Carrum Health is a seamless and highly personalized patient experience, enabled by expert care coordination and navigation. As a senior member of the Care Team, the Senior Clinical Care Navigator, Substance Use Disorder serves as the lead architect for the most complex patient journeys and multi-system coordination needs for our Substance Use Disorder patients. The SCCN masters the intersection of clinical excellence and operational strategy, managing high-acuity cases while simultaneously refining the workflows that drive care continuity. By collaborating with clinical, operational, and external partners, the SCCN ensures elite patient outcomes and actively shapes how care delivery is designed and executed at scale across the organization. You’re excited about this opportunity because you will: - Take ownership of the clinical and operational success of your Substance Use Disorder line, ensuring patients achieve the best possible health outcomes. - Use your technical writing skills to transform complex, messy workflows into clear, scalable Standard Operating Procedures (SOPs) that empower a growing team. - Influence our care models, setting the gold standard for navigation workflows across the organization. - Act as the critical bridge between COE (Center of Excellence) clinical experts and our clinical operations teams, ensuring business logic always aligns with clinical best practices. - Partner with cross-functional teams to ensure our internal tools and processes are built to support nuances and reduce the "administrative burden" on care teams. Qualifications - 7+ years of clinical experience in Substance Use Disorder and Behavioral Health patient care with an LCSW, LCPC, LSW, or LPC License with at least 3+ years of direct patient care or coordination experience. - Substance Use Disorder certification is strongly encouraged. - Nice to have: Spanish Speaking preferred. - Nice to have: Direct patient experience in broader behavioral health including eating disorders, other addictions (gambling, sex, digital), and acute mental health needs. Requirements - You have demonstrated progression and sustained performance within patient services, care navigation, access operations, or related internal roles. - You have the proven ability to manage complex workflows, high-impact responsibilities, and advanced patient scenarios. - You maintain a consistent track record of reliability, growth, and increasing scope of responsibility. - You are familiar with Google Suite, Microsoft Office, Talkdesk, and other standard applications. - You’re committed to providing the highest level of service through the right mix of empathy, professionalism, and integrity. - You have the ability to cut through the noise of a fast-paced start-up environment and affect real change. - You appropriately handle confidential information and adhere to HIPAA requirements. - You have strong “patient first” values. - You are comfortable interacting through a variety of tech platforms and can quickly learn new software. Benefits - Stock option plan. - Flexible schedules and remote work. - Chicago and San Francisco offices available. - Self-managed vacation days, within reason. - Paid parental leave. - Health, vision, and dental insurance. - 401K retirement plan. Company Description We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

• Responsible for the clinical operations of a project within a defined regional/global level • Provides oversight of project deliverables, assigned Clinical Research Associate (CRAs) and Investigator sites • Acts as a primary liaison between the CRAs and the clinical project team • Project specific training of CRAs and conducting assessment visits • Implementation of enrollment and recruitment strategies and preparation of the monitoring plan • Oversight of monitoring visit scheduling, site and monitoring performance metrics, issue escalation and corrective actions • Development of study tools for site and CRA use, review visit reports, review and track protocol deviations

• Collaborate with clinical, customer support, product, and analytics teams to build scalable processes ensuring timely care for high-risk clients. • Triage daily clinical quality cases, including gaps in care, documentation requests, and member outreach, ensuring timely resolution. • Track and maintain key clinical quality metrics (HEDIS, STARs, preventive care measures) and support dashboards and internal reporting. • Assist with preparation, validation, and submission of payer-required quality reports. • Support planning and execution of clinical projects, including provider education and value-based care initiatives. • Coordinate cross-functional tasks, maintain project trackers, and provide progress updates to stakeholders. • Monitor adherence to SLAs, workflows, and escalation protocols, flagging issues and supporting corrective actions. • Maintain accurate documentation, audit-ready files, and evidence for quality programs and accreditation activities. • Assist in implementing process improvements to enhance efficiency and scalability of clinical programs.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Naveris is seeking a Clinical Operations Coordinator to join our Business Operations team. This role will serve as the central point of contact for the administrative and logistical aspects of the NavDx ordering process and supporting the Clinical Operations department. - Maintain and update provider notification settings and Provider Portal access to ensure timely delivery of surveillance results - Execute diligent data entry and verification within Salesforce and other internal systems to ensure accuracy of patient and provider records - Serve as the “hub” connecting field-based Product Development Managers, Patient Navigation Specialists and Clinical Operations team to ensure a cohesive experience for providers - Record and track Clinical Operations activity for internal reporting and ROI purposes - Triage or escalate received cases based on category and geography - Execute special projects and administrative tasks as assigned by Clinical Operations leadership to drive efficiency - Build and maintain trusting relationships with contacts at ordering accounts to ensure a seamless and efficient NavDx test ordering, reporting, and patient management - Drive provider portal adoption and customer satisfaction by responding promptly to incoming inquiries, addressing technical questions and facilitating efficient order processing. Qualifications - Bachelor’s degree required, or equivalent combination of education and commensurate professional experience - 2-5 years of full-time experience in an administrative or coordinator capacity within a fast-paced environment - Experience working in commercial-stage, high-growth life sciences or diagnostics companies OR working in a physician office, clinic or hospital providing administrative support for healthcare providers - Intermediate proficiency in Excel, Salesforce.com, and Google Workspace - Exceptional written and verbal communication skills across cross-functional teams - A highly organized self-starter with a meticulous eye for detail and a commitment to the highest ethical standards Requirements - Compliance with legal and regulatory requirements of HIPAA - Acceptance and adherence to all policies and standards at Naveris - Responsibility for reporting any suspected violations or abuse - Completion of HIPAA training when joining the company Company Description Naveris, a commercial stage precision oncology company based near Boston, MA, is looking for a Clinical Operations Coordinator to help us deliver on our Mission to develop novel diagnostics that transform cancer detection and improve patient outcomes.