A large and leading Title Insurance company is searching for a talented and experienced Commercial Coordinator to join their dynamic team by way of New York City. The perfect candidate will bring with them a background in Title Insurance or as a Commercial Real Estate Paralegal, along with a solid understanding of commercial real estate and title transactions, as well as familiarity with title bills and title policies.

• Accurately enters referrals within allotted timeframe as established; meeting productivity and quality standards as established • Communicates with referral sources, physician, or associated staff to ensure documentation is routed to appropriate physician for signature/completion • Works with leadership to ensure appropriate inventory/services are provided • Communicates with patients regarding their financial responsibility, collects payment and documents in patient record accordingly • For non-Medicaid patients communicate with patients • Responsible for reviewing medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered • Follows company philosophies and procedures to ensure appropriate shipping method utilized for delivery of service • Answers phone calls in a timely manner and assists caller • Reviews medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered • Demonstrates expert knowledge of payer guidelines and reads clinical documentation to determine qualification status and compliance for all equipment and services • Works with community referral sources to obtain compliant documentation in a timely manner to facilitate the referral process • Contacts patients when documentation received does not meet payer guidelines, provide updates, and offer additional options to facilitate the referral process • Works with sales team to obtain necessary documentation to facilitate referral process, as well as support referral source relationships • Must be able to navigate through multiple online EMR systems to obtain applicable documentation • Works with insurance verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments • Assume on-call responsibilities during non-business hours in accordance with company policy • Supervise and provide guidance to team members in daily operations and complex case resolution • Lead team meetings and facilitate training sessions for staff development • Monitor team performance metrics and productivity standards, providing feedback and coaching as needed • Serve as primary escalation point for difficult customer issues and complex regulatory compliance questions • Develop and implement process improvements and workflow optimization strategies • Coordinate with management on staffing needs, scheduling, and resource allocation • Conduct new employee onboarding and ongoing training programs • Maintain advanced expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decisions • Prepare reports and analysis on team performance, trends, and operational metrics for management review • Maintains patient confidentiality and functions within the guidelines of HIPAA

• Facilitate the enrollment process to establish Executive Home Care of Manassas as an authorized payee with multiple medical insurance providers. • Navigate the complexities of insurance requirements and guidelines to ensure compliance. • Collaborate with insurance companies to gather necessary documentation and complete enrollment applications. • Maintain accurate records of the enrollment process and follow up on outstanding applications to ensure timely approval. • Communicate effectively with internal teams and insurance representatives to resolve any issues related to provider enrollment. • Stay informed about changes in insurance regulations and policies affecting home care services.

• Lead the IVS team by providing daily guidance, training, and quality assurance to ensure performance metrics are met, while remaining ready to complete hands-on insurance verification tasks as needed. • Develop collaborative relationships and interface with insurance companies/payors to verify benefits and eligibility, including managing pushback and conflicting information. • Work collaboratively with the RCM, finance, accounting, admissions, and utilization management departments. • Act as a trusted subject-matter expert for insurance benefits, eligibility, and complexity. • Provide real-time guidance and escalation support for timely and accurate verifications. • Identify process gaps, inefficiencies, and error trends, translating them into practical improvements. • Lead onboarding for new Insurance Verification Specialists and deliver ongoing training to reinforce payor knowledge, standard work, system updates, and best practices as processes evolve. • Facilitate regular team meetings and one-on-one check-ins to provide guidance, address challenges, share updates, and ensure alignment on priorities and expectations. • Monitor individual and team performance against quality, accuracy, and productivity standards; provide timely coaching, feedback, and development support to drive consistent performance and continuous improvement. • Perform other duties as assigned.