• Accurately enters referrals within allotted timeframe as established; meeting productivity and quality standards as established • Communicates with referral sources, physician, or associated staff to ensure documentation is routed to appropriate physician for signature/completion • Works with leadership to ensure appropriate inventory/services are provided • Communicates with patients regarding their financial responsibility, collects payment and documents in patient record accordingly • For non-Medicaid patients communicate with patients • Responsible for reviewing medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered • Follows company philosophies and procedures to ensure appropriate shipping method utilized for delivery of service • Answers phone calls in a timely manner and assists caller • Reviews medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered • Demonstrates expert knowledge of payer guidelines and reads clinical documentation to determine qualification status and compliance for all equipment and services • Works with community referral sources to obtain compliant documentation in a timely manner to facilitate the referral process • Contacts patients when documentation received does not meet payer guidelines, provide updates, and offer additional options to facilitate the referral process • Works with sales team to obtain necessary documentation to facilitate referral process, as well as support referral source relationships • Must be able to navigate through multiple online EMR systems to obtain applicable documentation • Works with insurance verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments • Assume on-call responsibilities during non-business hours in accordance with company policy • Supervise and provide guidance to team members in daily operations and complex case resolution • Lead team meetings and facilitate training sessions for staff development • Monitor team performance metrics and productivity standards, providing feedback and coaching as needed • Serve as primary escalation point for difficult customer issues and complex regulatory compliance questions • Develop and implement process improvements and workflow optimization strategies • Coordinate with management on staffing needs, scheduling, and resource allocation • Conduct new employee onboarding and ongoing training programs • Maintain advanced expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decisions • Prepare reports and analysis on team performance, trends, and operational metrics for management review • Maintains patient confidentiality and functions within the guidelines of HIPAA

• Facilitate the enrollment process to establish Executive Home Care of Manassas as an authorized payee with multiple medical insurance providers. • Navigate the complexities of insurance requirements and guidelines to ensure compliance. • Collaborate with insurance companies to gather necessary documentation and complete enrollment applications. • Maintain accurate records of the enrollment process and follow up on outstanding applications to ensure timely approval. • Communicate effectively with internal teams and insurance representatives to resolve any issues related to provider enrollment. • Stay informed about changes in insurance regulations and policies affecting home care services.

• Lead the IVS team by providing daily guidance, training, and quality assurance to ensure performance metrics are met, while remaining ready to complete hands-on insurance verification tasks as needed. • Develop collaborative relationships and interface with insurance companies/payors to verify benefits and eligibility, including managing pushback and conflicting information. • Work collaboratively with the RCM, finance, accounting, admissions, and utilization management departments. • Act as a trusted subject-matter expert for insurance benefits, eligibility, and complexity. • Provide real-time guidance and escalation support for timely and accurate verifications. • Identify process gaps, inefficiencies, and error trends, translating them into practical improvements. • Lead onboarding for new Insurance Verification Specialists and deliver ongoing training to reinforce payor knowledge, standard work, system updates, and best practices as processes evolve. • Facilitate regular team meetings and one-on-one check-ins to provide guidance, address challenges, share updates, and ensure alignment on priorities and expectations. • Monitor individual and team performance against quality, accuracy, and productivity standards; provide timely coaching, feedback, and development support to drive consistent performance and continuous improvement. • Perform other duties as assigned.

Godot Consulting Group is building a bench of bright minds and puzzle solvers for the Title Industry. Godot works for you. We help the right people match with the right company. Start here and grow with a growing industry. All roles are direct-hire and all inquiries are confidential. This is an excellent opportunity to join the Commercial Department in a leading Title Insurance Company. As the National Commercial Underwriter/Title Officer, you will work in conjunction with our Commercial Coordinators and operations team. Some of the basic responsibilities are as follows: - Provides customers and title and escrow staff with timely answers to title underwriting and escrow issues impacting their particular transactions - Works closely with sales manager and sales staff to Client and develop new business - Develops and participates in client focused presentations on topics that impact our industry - Reviews and negotiates Indemnity Agreements and Escrow Funding Agreements; placement of - Re-insurance; performs review of transactional, organizational and authority documents - Collaborates with other Company offices to share and discuss legal and/or transactional issues encountered on shared transactions - Fully leverages the company's title production platform for all facets of commitment construction and revisions, proforma policy and endorsement production, and final policy and endorsement issuance to consistently meet customer deadlines for same. - Additionally, monitors/prioritizes work tasks and timely assigns work product for distribution to necessary teammates through the system workflow to ensure high individual and team productivity levels. - Reviews surveys and perform survey readings, as well as drafts responses to title objection letters --- must demonstrate proficiency in reading and mapping all real property legal description types - Competency in training of present and future personnel, as required by management, in the foregoing areas of primary responsibility - Provide general assistance to Agency's title counsel in underwriting and coordinating single and multi-site national transactions. - Ordering searches, following up with locals for reports, missing documents, searches, surveys, information on local practices, etc.; - Interacting with internal team members and clients to ensure that service and quality standards are consistently met - Coordinating pro forma and final policies pre and post-closing - Preparing settlement statements, and disbursement requests. - National commercial closing experience and excellent communication skills required. - Familiarity with escrow instructions, co-insurance, reinsurance and high liability underwriting procedures preferred. - Underwrite and assist in closing commercial transactions. - The position will require some flexibility with hours. Requirements : - 5+ years commercial real estate title review and underwriting experience with major national title insurer - Strong analytical and problem-solving skills; including well-rounded knowledge of commercial title principles and practices including, inter alia, knowledge of laws, legal codes, court procedures, title insurance regulations and agency rules affecting the title industry; - Proficient ability to evaluate, learn, and implement modern title production systems and technology resources - Ability to meet deadlines and project confidence in working under pressure - Demonstrates exceptional organizational skills - Willingness to commit the time necessary to meet commercial customer demands Proficient in MS Office This is an excellent opportunity for the right candidate. Contact us for more details if you are interested and meet the requirements. All inquiries are strictly confidential.