• Manage the Security Solutions Salesforce Certinia Cases queue by overseeing the intake and workflow of service requests submitted through Salesforce's case management system. Monitor cases as they are initially assigned to the queue that matches the service offering, and re-assign ownership to individual service agents to work the case. • Create and maintain list views to manage the total workload and queue of cases, ensuring efficient tracking of workload and turnaround time. • Ensure cases move efficiently through the workflow and are assigned to appropriate service agents for resolution, while monitoring which internal users receive case email notifications. • Assist with scoping activities, proposal development, and RFI/P responses under the guidance of senior consultants. • Use internal tools and processes to generate service quotes, help scope and track opportunities, and process and close opportunities. • Promptly responding to internal and external inquiries for professional services. • Understand and suggest ongoing process improvements for the presales service lifecycle. • Interface with Technical leaders, practice delivery leads, and Sales Support Specialists on a daily basis in a fast pace, engaging environment. • Document pre-sales processes, contribute content, methodologies, and documentation to help the practice grow. • Be able to manage multiple streams of work in an organized and timely manner. • Serve as a liaison between Customers, Vendors, and GuidePoint outside Sales Executives and Service Leaders • Document and maintain processes and procedures for presales workflow steps. • Develop and maintain relationships with GuidePoint key Vendors and Customers. • Attend regional/national forecast calls and perform pipeline analysis to ensure forecast accuracy. • Serve as a liaison between GuidePoint Service Leaders, Contracts and Proposal Departments, and vendors (as required) to process, track and manage service opportunities. • Work with the team to analyze information and make decisions that benefit GuidePoint Security.

• Lead the design and evaluation of enterprise security architectures, ensuring all systems align with Zero Trust Architecture (ZTA) principles and organizational cybersecurity guidelines • Serve as the primary technical liaison between enterprise architects and systems security engineers to ensure security controls are correctly allocated and implemented • Convert complex operational needs and stakeholder security interests into detailed technical requirements and functional specifications • Provide critical input to the Risk Management Framework (RMF) process, including the development of system life-cycle support plans and operational procedures • Manage security requirements throughout the acquisition life cycle, from drafting statements of work to evaluating vendor-proposed security designs for adequacy • Perform regular security reviews and design modeling to identify architecture gaps, developing comprehensive risk management plans to address vulnerabilities • Categorize systems and define clear security boundaries, documenting the protection needs for information systems and networks • Advise senior leadership and authorized officials on design concepts, project costs and the potential adverse effects of identified vulnerabilities

• Generate new business opportunities through multi-channel outreach (LinkedIn, phone, email) • Qualify leads and book discovery calls with CISO/director-level decision-makers • Conduct initial client conversations and needs assessment • (For senior candidates) Lead full negotiation process through to terms agreement • Build and manage sales pipeline using SourceWhale CRM and automation tools • Represent the brand professionally at the highest executive levels • Deliver consultative, insight-driven sales approach (not transactional) • Work alongside Managing Director Giles on account development • Utilize market intelligence reports and thought leadership in sales conversations

• Lead the Security Controls & Exposure team, including security engineers and platform owners, ensuring high performance, accountability, and technical excellence. • Define and execute a multiyear strategy for enterprise security controls, spanning endpoint and device posture, data protection, vulnerability and exposure management, application security, and cloud security. • Partner with leaders across global information security team and Infrastructure teams to ensure a cohesive security posture. • Focus on continuous improvement of operational processes and designing innovative and automated functionality for added efficiency. • Evaluate potential software solutions to meet business needs including requirements gathering, building functional specifications, timelines, adoption plans, and other artifacts to support implementation. • Drive employee development through coaching and proactive skill-building initiatives.