• Cultivate and maintain enduring relationships with State Gov clients • Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations. • Provide regular progress updates to management regarding client accounts. • Monitor and report on key performance metrics, including client retention and revenue growth. • Maintain a high level of client satisfaction by consistently exceeding expectations. • Work collaboratively with internal teams to devise solutions for complex challenges. • Address and resolve client issues in a timely and efficient manner. • Keep clients informed about new product features, updates, and enhancements relevant to their needs. • Identify growth opportunities within existing accounts and work towards expanding Salesforce services. • Collaborate closely with clients to formulate customized account strategies. • Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery. • Stay informed about industry trends, government regulations, and competitive offerings. • Develop an in-depth understanding of Salesforce products and solutions. • Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement. • Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.

• Serve as the primary point of contact for assigned clients, ensuring strong, long-term relationships. • Regularly communicate with clients to understand their needs, address issues, and provide updates on RCM performance. • Anticipate client concerns and proactively address potential challenges. • Work with clients to identify opportunities to streamline operations, improve billing accuracy, and increase revenue collection. • Ensure compliance with industry regulations (e.g., HIPAA, CMS) and client-specific policies. • Monitor, analyze, and report on key performance indicators (KPIs) related to the revenue cycle. • Develop and deliver client-specific reports that provide insights on revenue trends, outstanding accounts, and operational performance. • Investigate and resolve any escalated billing or collection issues promptly. • Collaborate with internal teams (coding, billing, compliance, etc.) to resolve complex client concerns. • Stay up to date with industry trends, regulations, and technologies to maintain a competitive edge.

• Lead a team of account managers responsible for the day-to-day management of regional grocery licensees, providing coaching, direction, and performance oversight to drive consistent outcomes. • Own the health and performance of the regional grocery portfolio, identifying opportunities to accelerate growth, improve operational execution, and strengthen partner and customer experience. • Build and sustain strong licensee partnerships, acting as a trusted advisor and primary point of escalation while aligning on mutual goals, expectations, and long-term success. • Drive business reviews and performance routines with licensees, using data and insights to identify trends, diagnose challenges, and implement action plans. • Ensure operational excellence and brand standards, partnering with cross-functional teams and enablement resources to support compliance, readiness, and continuous improvement. • Translate enterprise strategies into actionable plans for licensees, ensuring successful execution of programs, promotions, and key initiatives. • Partner across licensed coffeehouse functions (strategy, enablement, operations, and product) to bring forward field insights and ensure solutions are practical and scalable. • Champion consistency within the Target/Regional Grocery archetype, helping define and scale best practices across similar licensee models. • Navigate complexity across US and Canada markets, ensuring alignment with regional nuances while maintaining enterprise standards.

• Drive new account acquisition and organic growth through strategic prospecting, value-based selling, and clinical education. • Position Caris as a preferred or sole-source provider of tumor profiling and molecular intelligence solutions. • Analyze territory opportunities and develop strategic sales plans to achieve growth objectives. • Meet or exceed assigned revenue, activity, and performance targets. • Build and maintain strong customer relationships through consistent in-person engagement. • Ensure a seamless customer experience across the full order lifecycle. • Maintain open communication with key account stakeholders and escalate issues when satisfaction is at risk. • Execute retention strategies and identify upselling and cross-selling opportunities. • Engage with oncology clinicians and allied teams across clinics, pathology labs, and hospital settings. • Demonstrate and advise on technology solutions such as portals, EMR integrations, and workflows. • Provide consultative guidance on billing, reimbursement, and payer dynamics. • Collaborate with Client Services, Regional Business Directors, and Commercial Leadership. • Maintain accurate CRM documentation and complete required administrative tasks.