Role Description Join our dynamic Finance Team as a Financial Analyst, where you will support the design, analysis, and delivery of innovative software and platform solutions that enhance digital engagement and operational efficiency. This role involves collaborating with cross-functional teams to define technical requirements, contribute to Agile development processes, and ensure high-quality outcomes. You will play a pivotal role in solution design, system analysis, testing, documentation, and production support, ensuring that solutions are scalable, efficient, and aligned with business objectives. Responsibilities - Collaborate with Agile teams to define lean requirements and user stories. - Participate in sprint planning, daily stand-ups, retrospectives, and backlog grooming. - Translate business needs into clear technical requirements. - Support solution design and data modeling with a focus on scalability, automation, and long-term supportability. - Act as a liaison between business units and technical teams to build consensus on technical solutions. - Partner with developers and QA teams to define and execute test cases. - Support User Acceptance Testing (UAT) and demonstrate an understanding of various testing methodologies. - Assist with release planning, deployments, and post-launch support. - Troubleshoot and resolve technical and functional issues. - Contribute to the ongoing enhancement of systems and reporting processes. - Document workflows, data mappings, and system interactions. - Participate in design reviews and other quality assurance activities. - Take ownership of assigned work and demonstrate a commitment to continuous learning. Qualifications - Strong analytical and technical skills. - Proficiency in SQL and data analysis. - Experience with Power BI and Databricks. - Ability to analyze data and make recommendations. - Experience working with finance teams on journal entries, premiums, claims, and billing. - Ability to handle large datasets and reporting. Preferred - Industry experience in healthcare is a plus. - Minimum of 2+ years of relevant experience, preferably 3-5+. - Formal education is a nice-to-have although not required. - Strong communication skills and the ability to work with managers and directors. - Willingness to ask questions and seek help when needed. - Self-starter with the ability to take direction and share ideas. - Comfortable working in a collaborative and innovative team environment. Job Type & Location This is a Contract position based out of Minneapolis, MN. Pay and Benefits The pay range for this position is $43.46 - $45.19/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 12, 2026.

Role Description Deliver actionable insights by analyzing business needs and metrics, identify trends and opportunities; execute and enhance current reporting; and partner with stakeholders to anticipate and address business questions through data-driven solutions. - Partner with cross-functional stakeholders to understand analytical needs and translate them into data solutions. - Analyze large datasets, processes, and performance to identify trends, patterns, risks, and opportunities. - Develop, execute and maintain recurring reports, dashboards, visualizations and presentations that support data driven decision-making. - Perform structured ad-hoc analysis to answer vague business questions. - Communicate analytical findings and recommendations clearly and concisely, adapting messaging and level of detail to different audiences, from technical partners to business stakeholders and leadership. - Perform root cause analysis and propose data-driven recommendations. - Ensure data accuracy, consistency and timeliness of reports. - Continuously improve reporting processes, including automation and optimization where possible. - Monitor solution effectiveness and recommend continuous improvements. - Facilitate meetings and presentations to align goals and deliverables. Qualifications - English Level: C1 (Advanced) - Education Level: Bachelor’s degree in Data Science, Business Administration, Engineering or relevant experience. - Years of experience: 3+ years of experience in data analysis, reporting, or business analytics roles. Requirements - Proven hands-on experience using SQL, Excel, and BI tools to analyze data and deliver actionable insights. - Advanced SQL and Excel skills for data extraction, transformation, and analysis. - Strong analytical and problem-solving skills with ability to structure ambiguous problems into actionable analysis. - Experience with BI tools (Tableau, Power BI) and data transformation tools (Power Query or similar). - Strong ability manipulating and analyzing large data sets. - Effective communication and data storytelling skills, with the ability to translate complex analysis into clear, concise insights for diverse audiences. - Attention to detail and results oriented. Benefits - Extraordinary employee experience - Flexible schedule - Work from home up to 5 days a week - Fitness subsidy - Education subsidy - 3 paid days to enjoy outdoor activities - 5 Personal/sick days - L.L.Bean employee discount - Asociación solidarista - Life and medical insurance - Company doctor

Role Description Kentro is seeking a Service Quality Management (SQM) Lead to support the Department of Veterans Affairs ESOM program. This role is responsible for establishing and maintaining service quality frameworks, driving SLA/SLO compliance, and leading continuous improvement efforts across a large-scale ServiceNow environment. The SQM Lead works directly with VA stakeholders and cross-functional delivery teams to ensure service performance meets contractual and operational standards. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Responsibilities - Service Quality Framework - Define, implement, and maintain SLA and SLO structures aligned with VA ESOM contract requirements - Establish quality benchmarks and performance thresholds across ITSM processes including Incident, Change, Problem, and Request Management - Develop and own the SQM governance model, ensuring consistent application across all service towers - Maintain service quality documentation including process guides, standards, and exception logs - Reporting and Performance Monitoring - Build and maintain service quality dashboards and executive-level reporting in ServiceNow - Conduct regular SLA compliance reviews and communicate findings to VA leadership and internal delivery teams - Track and analyze KPIs, identify trends, and escalate performance risks proactively - Coordinate with the data and analytics team to ensure reporting accuracy and consistency across service towers - Continuous Improvement - Lead root cause analysis and post-incident reviews to drive corrective action - Facilitate process improvement initiatives and coordinate with platform, operations, and program teams to implement changes - Maintain a formal continual service improvement (CSI) register and track improvement outcomes - Benchmark service performance against industry standards and federal IT best practices to inform improvement priorities - Stakeholder Engagement - Serve as the primary point of contact for VA stakeholders on service quality matters - Facilitate regular service review meetings and prepare agenda materials, metrics summaries, and action trackers - Collaborate with the PMO, technical leads, and vendor partners to align quality objectives with program goals - Support contract deliverable reviews and provide quality-related input to program status reports and CDRLs Qualifications - 10+ years of experience in IT service management, quality management, or a related discipline within a federal IT environment - Bachelor's degree in Engineering, Computer Science, Systems, Business or related scientific or technical discipline. An additional 8 years of experience may be substituted for the degree requirement for a total of 18+ years of relevant experience. - Hands-on experience with ServiceNow ITSM modules, including Incident, Change, Problem, and Request - Demonstrated experience developing and managing SLAs, SLOs, and service quality reporting - Strong analytical skills with the ability to translate data into actionable insights for both technical and executive audiences - Experience facilitating governance meetings, service reviews, and stakeholder briefings - ITIL v4 Foundation certification (required) or higher - Excellent written and verbal communication skills with experience preparing executive-level briefings and quality reports Preferred Qualifications - ITIL v4 Managing Professional or Strategic Leader designation - Experience supporting VA or other large federal agency ITSM programs - Familiarity with VA ESOM program structure, CSDM, or ServiceNow CSM/HRSD modules - ServiceNow Certified System Administrator (CSA) or relevant platform certification - Experience working within a transition or program stand-up environment - Background in quality assurance, audit readiness, or compliance monitoring within a federal contract context Requirements - US Citizen or Green card holder - Willing and able to obtain and maintain Public Trust Clearance - Must meet updated ID requirements: ID requirements - If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Benefits - Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. - Education reimbursement for certifications, degrees, or professional development. - Flexibility for professional growth and networking opportunities. - Commitment to incorporating fun into every day with activities – virtual and in-person. - Support for community engagement through charity events.

Role Description Skylo is hiring a Technical Business Analyst to help fulfill Skylo’s mission of making satellite connectivity available to all. This individual will be responsible for internal and external reporting, ad hoc analyses, complex automated reconciliation processes, and data strategy implementation for scalability. The ideal candidate should have 3-5+ years of experience in data analytics and/or finance, and should have strong technical foundations in SQL, Python, Excel and BI tools. Key Responsibilities: - Design/own regular reporting for Skylo’s internal and external stakeholders - Create, optimize, and troubleshoot advanced queries to support data analysis, reporting, and operational needs - Lead and design automation efforts for repeatable processes, such as reconciliations, to improve efficiency and reduce manual workloads - Design and implement data strategies that align with business goals, ensuring scalability and adaptability - Build bespoke live data dashboards, integrating front-end and back-end components to deliver real-time insights for decision-making - Establish and enforce data governance standards to ensure data integrity, accuracy, and security - Present actionable insights and supporting data to Skylo executives Qualifications - Bachelors Degree: Analytics, Finance, Economics, Comp Science or other related degree path - Demonstrated ability to lead cross-functional projects - Proven experience working with large-scale datasets in relational databases and cloud-based environments - Extensive experience working in SQL, Python, Excel, at least one industry standard BI tool - 3-5+ yrs in data analysis or related field, 1 yr of leadership experience - Ability to identify trends, anomalies, and insights in large and complex datasets - Exceptional ability to present complex findings to non-technical stakeholders in clear, actionable terms - Experience in predictive modeling and analytics is a plus - Master’s degree in Business Analytics, Data Science, or a related field is a plus Benefits - Competitive compensation packages including a stock option based equity program - Comprehensive benefits including medical, dental, vision, retirement plan - Monthly allowances for wellness and education reimbursement - A generous time off policy, holidays, and the opportunity to temporarily work abroad - Once in a lifetime opportunity to be a part of developing and running world’s first commercial, live direct-to-device satellite network and service - Access to world-class team and talent across tech domains: software, hardware, chipsets, telecom, satellite and network virtualization - Open, transparent, inclusive culture that blends the Silicon Valley, Nordic and South Asia characteristics