Description and Requirements The Team You Will Join Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Opportunity The Pet Group Billing Support plays a critical role in ensuring accurate policy billing, reconciliation, and issue resolution for group pet insurance customers. This role is responsible for conducting detailed policy audits, resolving billing discrepancies, supporting system corrections through partnership with IT and operations teams, and providing training and quality oversight for new and existing associates. The position also contributes to process improvements, reporting analysis, and special billing projects across the Pet Insurance billing support function. Key Responsibilities - Conduct routine policy audits for group customers to identify overpayments, underpayments, and data discrepancies; escalate items requiring additional review. - Process transactional requests (e.g., start/stop coverage), submit IT tickets as needed, and support corrections to policy setup. - Review policy details to validate refunds, prepare refund breakdowns, and coordinate with Accounting, Billing, and customer-facing teams on next steps and timing. - Manage weekly reporting (e.g., PET Compare), track issues through resolution, document actions taken, and partner with internal teams to ensure accurate policy administration. - Review daily operational reports to research policy information, identify issues, and determine appropriate follow-up actions in accordance with established guidelines. - Process routine policy transactions, including start/stop activity and monetary adjustments, and submit IT service tickets to support accurate policy administration. - Partner with Customer Experience, Billing Operations, and Billing Management teams to coordinate policyholder outreach, track issue resolution, and provide timely status updates. - Support departmental projects and initiatives by conducting policy reviews, assisting with billing reconciliation efforts, and completing administrative tasks such as group updates, cancellations, and data changes. - Maintain documentation, work instructions, time tracking, and audit logs while providing feedback and insights on assigned tasks to support process effectiveness and continuous improvement. - Support the daily intake and organization of operational files, assist with reviewing data for basic issues or discrepancies, and document findings following established procedures. - Help prepare summaries and share observations with the team to support issue resolution and ongoing process improvements. - Provide training, guidance, and mentorship to other team members. Required Qualifications - 2+ years of Experience with billing, transmission and payment processes within the Insurance industry. - Excellent attention to detail and documentation skills, including audit logs and work instructions. - Excellent organizational and time management skills. - Strong analytical skills with the ability to research, interpret, and resolve complex policy and billing issues - Possess a self-starter/ownership mindset. - Flexibility to move between competing priorities as needed/directed - Education: high school required Preferred Qualifications - Understanding of, Voluntary Benefits, Pet Insurance or group billing operations - Familiarity with reconciliation processes, refunds, and financial controls. - Ability to work autonomously; effectively handle multiple tasks and prioritize deadlines appropriately. - Self-motivated to learn more about MetLife business and proactive in personal development. - Associate's degree preferred At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to make a difference in the lives of our customers. The expected salary range for this position is $41,600 - $72,300 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Role Description Are you a strategic collaborator who thrives on helping organizations grow and succeed? We are seeking a Knowledge Mobilization Specialist to strengthen the impact of Community Support Services across Eastern Ontario. In this role, you will act as a bridge between innovation and practice, working directly with member agencies to enhance their capacity and improve service outcomes for the community. You will lead regional initiatives, facilitate shared learning, and provide the tools and training necessary for our sector to evolve and excel. If you are passionate about community health and enjoy empowering others through partnership and change management, we want to hear from you. Key Responsibilities - Project Leadership: Plan, monitor, and evaluate regional strategic initiatives aligned with the sector work plan. - Evidence to Action: Translate complex research and data into clear, usable insights for practitioners and decision-makers. - Sector Support: Identify emerging gaps and opportunities to highlight promising practices across the CSS sector. - Capacity Building: Design and deliver training and learning opportunities, including instructor-led and eLearning formats, to support practice change. - Change Leadership: Support agencies through transitions by sharing tools, lessons learned, and change management approaches. - Partnerships: Facilitate working groups and communities of practice to foster collective learning and shared priorities. Qualifications - Education: Undergraduate degree in health/social sciences, evaluation, or knowledge mobilization. - Experience: 5–7 years in a community health or non-profit setting, including project leadership and staff supervision. - Language: Advanced written and verbal communication skills in both English and French. - Relationship Management: Proven ability to build trust-based relationships with diverse stakeholders and gain consensus across professional groups. - Expertise: Strong knowledge of adult learning, change management, and equity and inclusion frameworks. - Technical Skills: Proficiency in data visualization tools (e.g., Advanced Excel, Power BI, Tableau) and survey platforms (e.g., SurveyMonkey). - Other: Valid driver’s license and access to a vehicle required, including $2 million in liability insurance. This role may require occasional travel. Benefits - Generous paid time off policies, including 4-weeks annual vacation and 3-weeks annual sick leave. - Salary top-up plans. - Superb Employee Assistance Program. - Health, Dental and Disability Insurance. - World-class Pension Plan (HOOPP). - Discounted gym memberships. - Flexible, supportive work environment. Company Description Join the Western Ottawa Community Resource Centre and be part of a passionate team dedicated to improving lives, while making a tangible impact on your community. WOCRC values the diversity of its employees and the knowledge, skills and contributions that each brings to the organization. Our work is meaningful, fulfilling, and can be demanding, so we are committed to offering our staff compensation that is fair and competitive for our industry along with a comprehensive suite of benefits to support staff health, wellness, and financial security.

Role Description Wir bieten eine spannende Gelegenheit, Teil eines innovativen Teams zu werden, das sich auf Homeoffice-Lösungen spezialisiert hat. Unsere Mission ist es, die Art und Weise, wie Menschen von zu Hause aus arbeiten, zu revolutionieren, indem wir flexible und effiziente Arbeitsumgebungen schaffen. Als Mitarbeiter im Homeoffice spielen Sie eine entscheidende Rolle bei der Unterstützung und Umsetzung unserer Unternehmensvision. Wir suchen motivierte und engagierte Personen, die bereit sind, in einem dynamischen Umfeld zu arbeiten und einen positiven Einfluss auf unser Unternehmen zu haben. Bei uns haben Sie die Möglichkeit, Ihre Fähigkeiten weiterzuentwickeln und gleichzeitig von den Vorteilen eines flexiblen Arbeitsplatzes zu profitieren. Wenn Sie bereit sind, Teil einer zukunftsorientierten Firma zu werden, die Wert auf Innovation und Teamarbeit legt, freuen wir uns darauf, von Ihnen zu hören. - Verwaltung und Beantwortung von E-Mails und Anfragen - Organisation und Koordination von Terminen und Meetings - Durchführung von Recherchen und Erstellung von Berichten - Unterstützung bei der Erstellung und Pflege von Dokumentationen - Pflege und Aktualisierung von Datenbanken und Dateien Qualifications - Erfahrung im Homeoffice ist nicht notwendig - Gute Organisationsfähigkeiten und Selbstmotivation - Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift - Grundlegende Computerkenntnisse und Vertrautheit mit Online-Tools - Fähigkeit, unabhängig und effizient zu arbeiten Benefits - Attraktive Vergütung von 250 bis 500 Euro pro Monat, abhängig von Ihrer Leistung - Höchste Flexibilität im Arbeitsalltag und eigenverantwortliche Zeiteinteilung für eine perfekte Work-Life-Balance

Opportunity Overview: Cohere is looking for an individual experienced in provider customer service to act as a key point of contact for hospitals, clinics, physician offices and supply companies. As a Provider Outreach Specialist you will expedite medical records requests and respond to provider inquiries with accuracy, timeliness, and a high level of professionalism. The representative works cross-functionally with audit operations teams to resolve issues, ensure compliance with policies, and support a positive customer experience. Strong communication skills, attention to detail, and a working knowledge of healthcare claims and payment integrity processes are essential for success in this role. What you’ll do: - Conduct outbound and accept inbound calls with hospitals, clinics, physician offices and supply companies - Provide detailed and accurate documentation - Collaborate with additional teams to ensure clear communication and support in obtaining medical records for the payment integrity process What you’ll need: - 2-3 years customer service experience in Healthcare, preferably in claims - Knowledge of medical terminology and medical records - Self-motivated and able to work independently in a remote environment while maintaining high performance - Exceptional time management, problem-solving, and analytical skills - Commitment to teamwork, collaboration with internal teams, and continuous learning - Ability to accurately document call details - Possess excellent interpersonal skills - Excellent written and verbal communication skills - Ability to follow protocol and call scripts - Flexibility to change as company and client needs dictate - Completion of a Bachelor’s degree; 2+ years of experience preferred - Experience working in a start-up or high-growth company environment, demonstrating agility and adaptability - Familiarity with working with a diverse, global team of talent - Excellent computer skills and familiarity with a Mac Pay & Perks: 💻 Fully remote opportunity with about x% travel 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program 📈 401K retirement plan with company match; flexible spending and health savings account 🏝️ Flex Time Off + company holidays 👶 Up to 14 weeks of paid parental leave 🐶 Pet insurance  The salary range for this position is $27.00 - $30.00/hr; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. This role is not eligible for hire in: AK, CA, CO, HI, NY, or WA. Interview Process*: - Connect with Talent Acquisition for a Preliminary Phone Screening - Meet your Hiring Manager! - Behavioral Interview(s) *Subject to change About Cohere Health: Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members. With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately. At Cohere Health, Payment Integrity isn’t just about catching errors—it’s about transforming how healthcare dollars are spent to ensure accuracy, fairness, and better outcomes for everyone. By combining advanced analytics, clinical expertise, and cutting-edge technology, the team works at the intersection of healthcare and innovation to proactively identify opportunities, reduce waste, and strengthen trust between payers and providers. Joining this mission means being part of a forward-thinking organization that values curiosity, collaboration, and impact—where your work directly contributes to a more efficient healthcare system and helps ensure patients receive the right care at the right time and providers receive the right payment. Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes. The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. We can’t wait to learn more about you and meet you at Cohere Health! Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal. #LI-Remote #BI-Remote