Role Description We are currently expanding our virtual operations team and are seeking service-minded, detail-oriented individuals to join us as Concierge Services Specialists. In this remote role, you'll assist clients with coordinating travel experiences, managing reservation details, and helping ensure each stage of the planning process is completed accurately and efficiently. This opportunity is ideal for individuals who enjoy helping others, staying organized, and working in a flexible work-from-home setting. Experience in customer care, hospitality, scheduling, administration, or related support roles is a plus, but not required. Comprehensive onboarding, training, and continued mentorship are provided. Responsibilities - Assist clients with trip planning requests, scheduling needs, and destination preferences - Coordinate accommodations, cruises, transportation, flights, excursions, and activity arrangements - Review travel options, pricing, and package availability using approved booking systems - Prepare and maintain organized itinerary records, confirmations, and reservation details - Communicate professionally through phone, email, and online messaging channels - Support clients with itinerary changes, booking adjustments, and follow-up assistance - Monitor supplier promotions, destination updates, and current travel opportunities - Participate in remote onboarding, training programs, and team development sessions Qualifications - Strong communication and interpersonal abilities - Excellent organizational and multitasking skills - Comfortable managing responsibilities independently in a remote environment - Familiarity with web-based tools, email systems, and basic computer applications - Reliable internet connection and professional communication habits - Positive attitude with willingness to adapt and learn new systems - Interest in hospitality, client support, travel coordination, or administrative services - Must be at least 18 years of age - Applicants must reside in the United States, United Kingdom, Mexico, Australia, Spain, or approved qualifying regions Benefits - Fully remote work structure - Flexible scheduling availability - Guided onboarding and training resources - Ongoing mentorship and professional development opportunities - Access to travel supplier systems, booking platforms, and planning tools - Eligibility for travel-related incentives, discounts, and recognition programs - Advancement opportunities within a growing remote support team

• Assists the Director of Revenue Cycle in the development and implementation of billing SOPs for all payors. • Assists with and makes recommendations regarding payor set-up in the Electronic Medical Record to ensure timely claims submission in accordance with Medicare and other payor guidelines. • Responsible for the direct, or indirect, training of new billing team members. • Develops, maintains, and implements training of new billing team members, communicates deficiencies, and provides ongoing training/re-training to existing team members regarding billing and reimbursement. • Consults and communicates with all members of the billing department on a regular basis to coordinate and address appropriate quality program related issues. • Establishes, monitors, and evaluates productivity standards for billing staff. Conducts internal audits for completion of all appropriate billing documentation on a regular basis. • Prepares reports and other information as directed by the Director of Revenue Cycle to communicate information related to claims submission, outstanding collections, and other information as directed by the VP, CEO, or Board of Directors. • Collaborates with Regional President(s), Administrator(s), and Branch Directors to ensure timely claims submission and provides staff education, if needed. • Supports the billing team through submission of claims, as needed. • Ensures confidentiality of all transactions related to financial structure of the company. • Monitors and completes workflow tasks in the Agency’s electronic medical record. • Uploads documents into the EMR, e.g., payor communication, as needed, utilizing company guidelines for document naming conventions and attachment types. • Inputs billing related notes into the EMR to assist in effective communication among the billing team and Branch administrative staff members. • Provides effective communication to patients, their family, team members, and other healthcare professionals and maintains confidentiality. • Enhances professional growth and development through participation in educational programs, staff in-service and workshops. Conducts annual performance assessments. • Always maintains a high standard of compliance in ethical and federal regulation. • Responsible for ensuring that billing and payments comply with existing insurance contracts and/or single case agreements. Coordinates efforts to maintain accurate payor and service billing data in software program(s), per payor contracts. • Responsible for coordination of paid time off for direct reports. Ensures that there is adequate coverage to meet the needs of operations and department(s). • Attends and leads meetings and training sessions as required. Meeting minutes should be typed and saved in appropriate designated folder in a timely manner. • Able to perform the essential duties of direct reports in critical situations to protect cash flow. • Maintains open lines of communication with department director; reports billing, collections, and staffing changes to management immediately. • Performs other duties and tasks as requested by supervisor.

Role Description Imagine360 is seeking an Invoice Fee Specialist to join the team! The Invoice Fee Specialist is responsible for reviewing, validating, and processing Pharmacy Benefit Manager (PBM) vendor invoices to ensure accuracy, completeness, and compliance with contractual agreements. This role plays a critical part in financial oversight by verifying billed fees, identifying discrepancies, and ensuring proper allocation of costs related to pharmacy benefit administration. The analyst works closely with PBM vendors and internal departments to resolve billing issues, support month-end closing, and maintain strong internal controls. Position Location: 100% remote Responsibilities include but are not limited to: - Review and process PBM vendor invoices for accuracy, completeness, and contract compliance - Verify billed fees against fee schedules, service agreements, utilization reports, and supporting documentation - Identify and resolve discrepancies, including overcharges, duplicate fees, and missing or incorrect documentation - Reconcile invoice amounts with claims data, enrollment counts, service periods, and contract terms - Ensure proper allocation of administrative fees, per-employee-per-month (PEPM) charges, and claim-related costs - Coordinate with PBM vendors to resolve billing issues, corrections, and adjustments in a timely manner as well as internal communication with the group assigned Relationship Manager - Prepare approved invoices for payment processing and internal authorization - Maintain detailed records, documentation, and audit trails for invoice reviews and approvals - Support month-end close and financial reporting related to TPA and PBM expenses - Ensure compliance with internal controls, accounting policies, and contractual obligations - Serves as back up within Support Services team Qualifications - Prior TPA experience preferred - Three or more years of medical experience requiring knowledge of medical terminology and procedures required or equivalent combination of education and experience Requirements - Develop new or improved current internal processes to improve quality - Flexible, detailed, and able to successfully adapt to change - Working knowledge of computers and software, including but not limited to Microsoft Office products - Strong written, oral and telephonic communication skills - Demonstrated ability to work independently, prioritize workloads, multitask - Demonstrated ability to work in a fast-paced environment while maintaining accuracy and production requirements Benefits - Multiple Health plan options - Company paid employee premiums for disability and life insurance - Parental Leave Policy - 20 days PTO to start / 10 Paid Holidays - Tuition reimbursement - 401k Company contribution - Company paid Short & Long term Disability plus Life Insurance - Professional development initiatives / continuous learning opportunities - Opportunities to participate in and support the company's diversity and inclusion initiatives Company Description Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions. Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.

Role Description - Post and review attorney time entries - Prepare files for billing and generate pre-bills - Edit attorney time as directed and review pre-bills for compliance with client guidelines - Process final billing and maintain billing rates - Set up new files on electronic billing platforms and submit invoices - Ensure accuracy of client matter information and resolve billing errors promptly - Communicate professionally with attorneys, clients, and internal teams Qualifications - 3+ years' legal billing experience, preferably in a law firm - Familiarity with electronic billing sites (LSS, Legal Exchange, Collaborati, Tymetrix, Serengeti, etc.) - Experience with Aderant preferred - Strong attention to detail and organizational skills - Excellent professional communication skills Requirements - Must have 3+ years' experience in legal billing, ideally in a law firm setting - Strong familiarity with electronic billing platforms Benefits - Dental insurance - Paid time off - Retirement plan - Vision insurance