Role Description Wir bieten eine spannende Gelegenheit, Teil eines innovativen Teams zu werden, das sich auf Homeoffice-Lösungen spezialisiert hat. Unsere Mission ist es, die Art und Weise, wie Menschen von zu Hause aus arbeiten, zu revolutionieren, indem wir flexible und effiziente Arbeitsumgebungen schaffen. Als Mitarbeiter im Homeoffice spielen Sie eine entscheidende Rolle bei der Unterstützung und Umsetzung unserer Unternehmensvision. Wir suchen motivierte und engagierte Personen, die bereit sind, in einem dynamischen Umfeld zu arbeiten und einen positiven Einfluss auf unser Unternehmen zu haben. Bei uns haben Sie die Möglichkeit, Ihre Fähigkeiten weiterzuentwickeln und gleichzeitig von den Vorteilen eines flexiblen Arbeitsplatzes zu profitieren. Wenn Sie bereit sind, Teil einer zukunftsorientierten Firma zu werden, die Wert auf Innovation und Teamarbeit legt, freuen wir uns darauf, von Ihnen zu hören. - Verwaltung und Beantwortung von E-Mails und Anfragen - Organisation und Koordination von Terminen und Meetings - Durchführung von Recherchen und Erstellung von Berichten - Unterstützung bei der Erstellung und Pflege von Dokumentationen - Pflege und Aktualisierung von Datenbanken und Dateien Qualifications - Erfahrung im Homeoffice ist nicht notwendig - Gute Organisationsfähigkeiten und Selbstmotivation - Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift - Grundlegende Computerkenntnisse und Vertrautheit mit Online-Tools - Fähigkeit, unabhängig und effizient zu arbeiten Benefits - Attraktive Vergütung von 250 bis 500 Euro pro Monat, abhängig von Ihrer Leistung - Höchste Flexibilität im Arbeitsalltag und eigenverantwortliche Zeiteinteilung für eine perfekte Work-Life-Balance

Opportunity Overview: Cohere is looking for an individual experienced in provider customer service to act as a key point of contact for hospitals, clinics, physician offices and supply companies. As a Provider Outreach Specialist you will expedite medical records requests and respond to provider inquiries with accuracy, timeliness, and a high level of professionalism. The representative works cross-functionally with audit operations teams to resolve issues, ensure compliance with policies, and support a positive customer experience. Strong communication skills, attention to detail, and a working knowledge of healthcare claims and payment integrity processes are essential for success in this role. What you’ll do: - Conduct outbound and accept inbound calls with hospitals, clinics, physician offices and supply companies - Provide detailed and accurate documentation - Collaborate with additional teams to ensure clear communication and support in obtaining medical records for the payment integrity process What you’ll need: - 2-3 years customer service experience in Healthcare, preferably in claims - Knowledge of medical terminology and medical records - Self-motivated and able to work independently in a remote environment while maintaining high performance - Exceptional time management, problem-solving, and analytical skills - Commitment to teamwork, collaboration with internal teams, and continuous learning - Ability to accurately document call details - Possess excellent interpersonal skills - Excellent written and verbal communication skills - Ability to follow protocol and call scripts - Flexibility to change as company and client needs dictate - Completion of a Bachelor’s degree; 2+ years of experience preferred - Experience working in a start-up or high-growth company environment, demonstrating agility and adaptability - Familiarity with working with a diverse, global team of talent - Excellent computer skills and familiarity with a Mac Pay & Perks: 💻 Fully remote opportunity with about x% travel 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program 📈 401K retirement plan with company match; flexible spending and health savings account 🏝️ Flex Time Off + company holidays 👶 Up to 14 weeks of paid parental leave 🐶 Pet insurance  The salary range for this position is $27.00 - $30.00/hr; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. This role is not eligible for hire in: AK, CA, CO, HI, NY, or WA. Interview Process*: - Connect with Talent Acquisition for a Preliminary Phone Screening - Meet your Hiring Manager! - Behavioral Interview(s) *Subject to change About Cohere Health: Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members. With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately. At Cohere Health, Payment Integrity isn’t just about catching errors—it’s about transforming how healthcare dollars are spent to ensure accuracy, fairness, and better outcomes for everyone. By combining advanced analytics, clinical expertise, and cutting-edge technology, the team works at the intersection of healthcare and innovation to proactively identify opportunities, reduce waste, and strengthen trust between payers and providers. Joining this mission means being part of a forward-thinking organization that values curiosity, collaboration, and impact—where your work directly contributes to a more efficient healthcare system and helps ensure patients receive the right care at the right time and providers receive the right payment. Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes. The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. We can’t wait to learn more about you and meet you at Cohere Health! Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal. #LI-Remote #BI-Remote

Role Description We are currently expanding our virtual operations team and are seeking service-minded, detail-oriented individuals to join us as Concierge Services Specialists. In this remote role, you'll assist clients with coordinating travel experiences, managing reservation details, and helping ensure each stage of the planning process is completed accurately and efficiently. This opportunity is ideal for individuals who enjoy helping others, staying organized, and working in a flexible work-from-home setting. Experience in customer care, hospitality, scheduling, administration, or related support roles is a plus, but not required. Comprehensive onboarding, training, and continued mentorship are provided. Responsibilities - Assist clients with trip planning requests, scheduling needs, and destination preferences - Coordinate accommodations, cruises, transportation, flights, excursions, and activity arrangements - Review travel options, pricing, and package availability using approved booking systems - Prepare and maintain organized itinerary records, confirmations, and reservation details - Communicate professionally through phone, email, and online messaging channels - Support clients with itinerary changes, booking adjustments, and follow-up assistance - Monitor supplier promotions, destination updates, and current travel opportunities - Participate in remote onboarding, training programs, and team development sessions Qualifications - Strong communication and interpersonal abilities - Excellent organizational and multitasking skills - Comfortable managing responsibilities independently in a remote environment - Familiarity with web-based tools, email systems, and basic computer applications - Reliable internet connection and professional communication habits - Positive attitude with willingness to adapt and learn new systems - Interest in hospitality, client support, travel coordination, or administrative services - Must be at least 18 years of age - Applicants must reside in the United States, United Kingdom, Mexico, Australia, Spain, or approved qualifying regions Benefits - Fully remote work structure - Flexible scheduling availability - Guided onboarding and training resources - Ongoing mentorship and professional development opportunities - Access to travel supplier systems, booking platforms, and planning tools - Eligibility for travel-related incentives, discounts, and recognition programs - Advancement opportunities within a growing remote support team

• Assists the Director of Revenue Cycle in the development and implementation of billing SOPs for all payors. • Assists with and makes recommendations regarding payor set-up in the Electronic Medical Record to ensure timely claims submission in accordance with Medicare and other payor guidelines. • Responsible for the direct, or indirect, training of new billing team members. • Develops, maintains, and implements training of new billing team members, communicates deficiencies, and provides ongoing training/re-training to existing team members regarding billing and reimbursement. • Consults and communicates with all members of the billing department on a regular basis to coordinate and address appropriate quality program related issues. • Establishes, monitors, and evaluates productivity standards for billing staff. Conducts internal audits for completion of all appropriate billing documentation on a regular basis. • Prepares reports and other information as directed by the Director of Revenue Cycle to communicate information related to claims submission, outstanding collections, and other information as directed by the VP, CEO, or Board of Directors. • Collaborates with Regional President(s), Administrator(s), and Branch Directors to ensure timely claims submission and provides staff education, if needed. • Supports the billing team through submission of claims, as needed. • Ensures confidentiality of all transactions related to financial structure of the company. • Monitors and completes workflow tasks in the Agency’s electronic medical record. • Uploads documents into the EMR, e.g., payor communication, as needed, utilizing company guidelines for document naming conventions and attachment types. • Inputs billing related notes into the EMR to assist in effective communication among the billing team and Branch administrative staff members. • Provides effective communication to patients, their family, team members, and other healthcare professionals and maintains confidentiality. • Enhances professional growth and development through participation in educational programs, staff in-service and workshops. Conducts annual performance assessments. • Always maintains a high standard of compliance in ethical and federal regulation. • Responsible for ensuring that billing and payments comply with existing insurance contracts and/or single case agreements. Coordinates efforts to maintain accurate payor and service billing data in software program(s), per payor contracts. • Responsible for coordination of paid time off for direct reports. Ensures that there is adequate coverage to meet the needs of operations and department(s). • Attends and leads meetings and training sessions as required. Meeting minutes should be typed and saved in appropriate designated folder in a timely manner. • Able to perform the essential duties of direct reports in critical situations to protect cash flow. • Maintains open lines of communication with department director; reports billing, collections, and staffing changes to management immediately. • Performs other duties and tasks as requested by supervisor.