• Gather, analyze, and document business, technical, and operational requirements from stakeholders and delivery teams. • Produce clear and accurate documentation including user stories, process flows, SOPs, interface descriptions, release documentation, and training materials. • Facilitate workshops, stakeholder meetings, interviews, and review sessions to capture and clarify business requirements. • Support backlog creation and refinement by translating stakeholder input into features, user stories, and acceptance criteria. • Create and maintain documentation for workflows, system behavior, data exchange processes, and operational procedures. • Support traceability, version control, and change tracking of documentation and requirements artifacts. • Collaborate with engineering, QA, product, and government teams to ensure alignment on project scope and deliverables. • Assist with stakeholder communications, reporting materials, and process improvement initiatives. • Review documentation for consistency, usability, quality, and compliance with project standards. • Assist with ad hoc tasks and emerging challenges as required to support the team's goals and organizational priorities.

• Conduct comprehensive evaluation of referred member’s needs/eligibility • Recommend approach to case resolution and/or meeting needs • Coordinate and implement assigned care plan activities and monitor care plan progress • Consult with case managers, supervisors, Medical Directors and/or other health programs • Identify and escalate quality of care issues through established channels • Secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs • Provide coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices

Role Description The Business Analyst / Technical Writer supports enterprise technology modernization and operational improvement initiatives by translating complex business and technical information into clear, actionable, and user-focused documentation and requirements artifacts. This role serves as a bridge between business stakeholders, technical teams, and leadership to ensure initiatives are well-defined, documented, communicated, and aligned with organizational objectives. - Independently support business analysis and technical writing activities for technology modernization and operational improvement initiatives. - Gather, analyze, and document business, functional, and technical requirements through stakeholder engagement and independent analysis. - Develop and maintain clear, concise, and accurate documentation, including requirements documents, SOPs, user guides, process flows, governance artifacts, executive briefings, and presentations. - Translate complex technical and business information into audience-appropriate materials for executive, business, and technical stakeholders. - Analyze business processes and workflows to identify gaps, risks, and opportunities for process improvement and modernization. - Coordinate with project teams, technical staff, and leadership to support project delivery, governance activities, and organizational communications. - Manage multiple assignments independently, demonstrate initiative, and maintain strong attention to detail while producing high-quality deliverables in fast-paced environments. Qualifications - Bachelor’s degree in Business Administration, Information Technology, Communications, Public Administration, or a related field. An equivalent combination of education and experience may be considered. - 5+ years of experience in business analysis, technical writing, IT project support, or related disciplines. - Demonstrated experience eliciting and documenting business and functional requirements for technology initiatives. - Public Trust required. - Must be a U.S. Citizen. Requirements - Strong experience developing executive, business, operational, and technical documentation. - Experience supporting cross-functional IT projects in Agile, hybrid, or traditional project environments. - Strong written and verbal communication skills, including the ability to tailor messaging to executive, business, and technical audiences. - Strong analytical, organizational, and problem-solving skills. - Ability to manage multiple priorities and work independently with minimal supervision. - Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, Visio, and collaboration tools such as SharePoint, Teams, Jira, or Confluence. Benefits - Opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. - From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Role Description Primarily focused on providing operational oversight, analysis and support to managers and associates in branch offices within an assigned region or segment with concentration in supporting client relationships and executing on operational initiatives. - Monitoring and investigating performance and functional system issues/opportunities and support/execute operational improvement projects - Providing cross-functional and cross-business unit analysis, problem solving, and solution design - Researching and analyzing prospect and client opportunities (pipeline) and implement process changes and training to promote pipeline credibility - Populating Budget and Forecasting tool and gather broker intelligence to ensure forecast credibility; Developing reports and reporting metrics that will assist Leaders and Managers with Broker Accountability Assessments - Communicating segment specific content, products and marketing materials - Providing oversight to CEM and other Group policies and procedures by taking point for GIA audits, group compliance monitoring and local regulations - Implementing process improvements and providing training, process embedment, SAFR response and remediation - Identifying legal document requirements for annual renewals, new business or business transfers related to business placement - Coordinating Legal Document development and execution with broker teams, Legal, Client Services, Compliance and Executive Team - Assists with IT vendors and business system analysts in performing root cause analysis and issue remediation related to systems and workflow Qualifications - Bachelor's degree and 3+ year’s relevant experience or equivalent commercial insurance experience - Excels at learning business systems and workflows - Technically competent using Word, Excel and PowerPoint - Capable of analyzing and presenting data - Ability to travel to branch Offices Requirements - Experience with financial reporting, forecasting, or accruals - Exposure to BI tools (OneStream, TM1, or similar) - Experience working cross-functionally with business teams - Interest in client-facing or business-oriented finance roles - Proficiency in Excel (Pivot Tables and VLOOKUP required) - Bachelor’s degree in Finance, Accounting, or related business field - Strong foundational knowledge of financial concepts Work Traits - Strong communication skills and ability to engage with stakeholders - Enthusiastic and self-motivated - Confident relationship building skills - Well organized and able to effectively prioritize workload against competing demands Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...