• Perform in-depth data analysis to identify trends, patterns, and opportunities within healthcare datasets • Write complex SQL queries to extract, manipulate, and analyze large datasets • Develop analytical reporting solutions and dashboards that support operational and financial decision-making • Communicate trends, variances, and performance results to technical and non-technical stakeholders • Partner with business teams to understand needs and deliver data-driven recommendations • Create and maintain process documentation for data workflows, reporting logic, and methodologies • Perform monthly refresh validations, variance identification, and root cause analysis across reporting and analytic outputs • Investigate data anomalies, reconcile discrepancies, and independently troubleshoot reporting issues • Support the standardization and ongoing improvement of reporting logic and methodologies • Work independently to prioritize and manage multiple analytic requests in a fast-paced environment • Perform other duties as assigned

• Collaborate across teams in a fast-paced and dynamic, including Customer Success, Product, and Engineering to ensure successful client implementations • Conduct discovery sessions with clients to understand business needs. • Document functional and non-functional requirements. • Translate business requirements into SaaS solution capabilities. • Collaborate with product and implementation teams to tailor configurations. • Serve as the liaison between the customer and internal teams. • Provide regular updates, manage expectations, and facilitate decision-making. • Analyze current customer workflows and identify gaps. • Recommend process improvements aligned with SaaS capabilities. • Assist in creating user guides and training materials. • Support onboarding and training sessions for end-users. • Validate system configurations against business requirements. • Define UAT scenarios and success criteria. • Coordinate UAT execution, triage issues, and provide feedback. • Help customers adapt to new workflows and system changes. • Identify and mitigate adoption risks. • Ensure all implementation tasks are completed before launch. • Support cutover planning and execution. • Triage and resolve post-launch issues. • Coordinate with support and engineering teams as needed. • Maintain accurate records of requirements, decisions, and configurations. • Ensure knowledge transfer to support and account management teams.

• This is a remote position. • Shuru is a self-managed technology team specializing in accelerating visions through product, technology, and AI leadership. • With a focus on bespoke execution, we deliver impactful solutions that are scalable and designed for success. • At Shuru, we deliver mobile solutions that meet and exceed customer expectations. • Our collaborative and fast-paced environment encourages creativity and innovation. • We are working with a FinTech client in the Indian lending space, building the infrastructure and consumer products that connect borrowers with the right loan from the right lender. • You will own the discovery loop with a portfolio of bank and NBFC partners. • Meet senior product, credit, and operations leaders at partner banks and NBFCs, in person and on calls, to understand their lending workflows, internal constraints, and the gaps in their current integration. • Translate those conversations into clear, prioritized opportunities, the kind that move both the partner's approval rates and customer experience in the same direction. • Co-create solutions with the partner FI, from policy adjustments and API contract changes to entirely new product flows, and shepherd them from idea to live. • Write the requirements, edge cases, and acceptance criteria that the internal product and engineering teams need to build cleanly the first time. • Stay close to the loop after launch, watching adoption, surfacing what is and is not working, and feeding learning back into the next round of solutioning.

• Provides day-to-day production support to various business areas • Resolves moderately complex business problems by analyzing and isolating reported issues • Identifies stakeholders and facilitates effective communication • Develops test plans and performs user acceptance testing • Participates in sprint and cycle planning with the agile team