Role Description As a Certified Medical Assistant, you will provide administrative, clinical support, scheduling, and coordination of member services for a collaborative behavioral health team that includes psychiatric nurse practitioners and psychiatrists. In this role, you will serve as a key resource for patients and parents/caregivers, helping to engage, educate, and support members throughout their care journey to encourage retention in treatment and adherence to care plans. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced virtual care environment. Qualifications - 2+ years of experience as a Certified Medical Assistant (CMA) - Proficiency with Electronic Health Records (EHR/EMR) systems - Strong written and verbal communication skills with the ability to effectively support patients and providers in a virtual environment (phone, video, email, etc.) - Ability to prioritize patient needs and appropriately triage requests under clinical direction - Experience supporting patients in a telehealth or virtual care setting preferred Responsibilities - Conduct outreach to patients and/or parents/caregivers to confirm initial appointments and provide education regarding services, processes, and expectations - Obtain required consents and releases of information (ROIs), including medication management agreements, refill policies, HIXNY consent forms, and controlled substance agreements - Respond to patient and parent/caregiver inquiries and triage requests as appropriate, including scheduling, medication refill requests, forms, notes, and lab orders - Coordinate care and communication with primary care providers and external healthcare providers regarding records requests, referrals, and continuity of care - Manage and process clinical correspondence, forms, and letters, including school medication forms, work/school excuse notes, and FMLA documentation - Support prescription management and laboratory orders through communication with patients, pharmacies, and labs as directed by providers - Perform additional duties within the scope of CMA certification as assigned Benefits - Comprehensive Medical, Dental, and Vision plans available - Paid Time off, Sick Time and Paid Company Holidays - 401k Retirement Savings Program with 2% Company matching - Voluntary Life Insurance - Employee Assistant Program (EAP) - Competitive Salary - Work from home Company Description aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs. For more information, please visit www.aptihealth.com

Role Description The Care Advocate guides patients and their families throughout the patient’s care journey by combining human interaction and technological tools to facilitate a seamless experience during the initial intake process through their journey to and from their appointments. The Care Advocate helps reduce worry and frustration for patients, families, and caregivers by increasing communication, coordination, and efficiency across the healthcare and transportation system. - Assist patients with completing all medical forms for the clinic through the use of technology. - Obtain referrals or authorizations. - Arrange transportation. - Contact patients prior to appointments as needed to ensure follow-through. - Document activities of patient advocacy. - Maintain knowledge of and collaborate with local healthcare-related resources and insurance plans. - Keep patients, their families, and caregivers apprised of care management. - Act as a personal patient concierge with strong customer service and communication skills. - Understand patient and/or provider requests and connect patients to the appropriate resource. - Success based on results-oriented goals and metrics. Qualifications - High school diploma or GED. - Experience in healthcare, home health, managed care, behavioral health, population health, or care coordination environments. - Experience working in high-accountability remote operations environments. - Ability to maintain a high level of productivity autonomously. - Experience working in a call center environment. Requirements - Bilingual communication skills (preferred). - Familiarity with patient outreach workflows, appointment coordination, referral management, or engagement programs (preferred). - Experience with underserved populations (preferred). - Knowledge of Medicare, Medicaid, and commercially insured payer common practices and policies (preferred). - 40+ wpm typing proficiency (preferred). - Experience documenting in electronic health record system or similar (preferred). - Experience using AI technology, apps, software (preferred). Benefits - 401(k) - Dental insurance - Health insurance - Vision insurance - LT/ST Disability and Life Insurance - Technology reimbursement - Paid time off (Vacation, Sick, Holiday) - Paid Parental leave - Professional development

Role Description El Closing Virtual Assistant brinda apoyo administrativo clave en procesamiento de transacciones, gestión de documentos y conciliación de datos, asegurando precisión y eficiencia en contratos, onboarding de propiedades y manejo de sistemas internos. Es un rol ideal para alguien organizado, detallista y capaz de trabajar de manera autónoma en horario nocturno. - Preparar y enviar solicitudes de VB Release (3 veces por semana) - Realizar conciliación de datos en Monday.com y Smartsheets - Procesar onboarding de nuevas propiedades - Gestionar correos y documentos fuera de horario laboral - Revisar contratos y enmiendas, validarlos en sistemas y coordinar firma final - Identificar y resolver discrepancias en datos y procesos Qualifications - Experiencia de mínimo 1 año como Virtual Assistant - Nivel de inglés avanzado B2 - Manejo de sistemas de gestión documental (BOX u otros) - Alta organización, atención al detalle y manejo del tiempo - Capacidad de multitarea y cumplimiento de deadlines - Habilidad para trabajar de forma independiente en turnos de tarde/noche - Buena comunicación y resolución de problemas - Manejo de Microsoft Office, email y calendarios Requirements - Deseable: Experiencia en real estate o manejo de transacciones inmobiliarias - Conocimiento de términos y procesos del sector - Experiencia en escrow o coordinación de cierres - Uso de herramientas como Ender Profile Ideal Persona meticulosa, organizada y confiable, con alta precisión en manejo de datos y documentos, capaz de operar de manera autónoma y mantener consistencia en procesos administrativos críticos.

• Conduct outbound telephonic patient outreach and provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease. • Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals. • Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change. • Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies, and execute care delivery tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision. • Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools. • Document patient interactions, outcomes, and follow-up plans in the Cadence platform; identify barriers to care (including social needs) and connect patients with resources or internal support pathways. • Collaborate in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack, and contribute feedback to improve workflows in a fast-moving, change-oriented environment.