• Conduct outbound telephonic patient outreach and provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease. • Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals. • Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change. • Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies, and execute care delivery tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision. • Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools. • Document patient interactions, outcomes, and follow-up plans in the Cadence platform; identify barriers to care (including social needs) and connect patients with resources or internal support pathways. • Collaborate in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack, and contribute feedback to improve workflows in a fast-moving, change-oriented environment.

Role Description Outsourcing Advantage is seeking a Virtual Assistant to join our team and support Medicaid outreach efforts targeting Bronx residents. This role is pivotal in connecting eligible individuals with free Medicaid support programs, including Social Care Network (SCN) home-delivered meals. As a Spanish Outreach Caller, you will play a key part in improving access to healthcare resources for underserved communities. - Conduct outbound calls to Bronx NY USA residents to assess eligibility for Medicaid support programs. - Clearly explain program benefits and next steps in both Spanish and English. - Communicate warmly and professionally with patients and families, addressing questions and concerns. - Collect basic information and transfer interested individuals to the intake team. - Document call outcomes and notes accurately in the system, keeping records organized. - Follow up with applicants and manage callbacks to support program enrollment. - Maintain a high standard of cultural competence and empathy when engaging with elderly and low-income populations. Qualifications - Prior experience in cold calling, customer service, healthcare, Medicaid, or outreach. - Comfortable speaking with people on the phone all day. - Experience documenting call outcomes and notes in a system (CRM, spreadsheet, or similar). - Basic computer skills for documentation and data entry. - Experience communicating with Spanish-speaking patients or families by phone to explain services and answer questions. - Experience working with elderly and/or low-income populations in a customer-facing or outreach capacity. - Bilingual fluency in Spanish and strong conversational English (C1 level). - Available to work during U.S. Eastern Time business hours. - Reliable internet connection and a quiet work environment suitable for remote calling. Preferred Qualifications - Familiarity with healthcare, Medicaid, or community outreach contexts. Benefits - Opportunity to work on diverse and exciting projects. - Supportive and collaborative work environment. - Weekly payments. - Weekends off. - Growth Opportunities.

• Provides patient care modalities of evidence-based practices to best meet the clinical needs of the patients • Review and signature of patient clinical Psychosocial assessment, diagnosis, treatment plan, and consents as needed for the patient • Documents all services and patient activities appropriately • Conducts crisis intervention for the individual and family based on the individual’s safety plan • Participate in regular case planning with the involved Multidisciplinary Team

• Provide personalized coaching support to learners through phone, text, email, video calls, and live chat • Help learners identify the right content, pathways, and resources aligned with their career and learning goals • Encourage learner persistence, engagement, and course completion through proactive outreach and follow-up • Monitor learner activity and identify learners who may benefit from additional engagement or support • Support learners in navigating career-focused English learning pathways and workforce-aligned content • Guide learners in using EnGen’s platform, features, workshops, and support services • Support enrollment and onboarding processes, including registration assistance and learner activation • Proactively follow up with learners who have not completed enrollment or participation milestones • Respond to learner questions, concerns, and missed calls in a timely and empathetic manner • Accurately document learner interactions and manage assigned tasks in HubSpot and other systems • Support re-enrollment efforts by contacting eligible learners and guiding them through next steps • Participate in weekly team meetings, trainings, and engagement initiatives • Identify learner communication barriers or trends and share insights with the team • Support virtual learner sessions and engagement activities as needed