• Partner with business stakeholders to document, validate, and refine MFP business processes and workflows. • Lead and facilitate User Acceptance Testing (UAT): write test scripts, coordinate testing sessions, track defects, and drive resolution. • Develop and deliver end-user training materials including job aids, quick reference guides, and instructor-led training sessions. • Create and maintain use cases, business requirements documentation, and functional specifications aligned with the MFP implementation. • Act as a subject-matter resource to end users during go-live and hypercare periods, answering functional questions and escalating issues appropriately. • Collaborate closely with technical consultants and vendors to translate business needs into system configuration requirements. • Support change management activities including stakeholder communication, impact assessments, and readiness reviews. • Facilitate working sessions and workshops with planning, merchandising, and finance teams to gather requirements and validate solution design. • Assist with data validation and reconciliation to ensure planning outputs align with business expectations. • Contribute to future-phase demand forecasting implementation as the engagement progresses (Board / Tulio).

• Maintaining, monitoring, and developing the Workday HCM module. • Serving as a technical point-of-contact for assigned functional areas • Assisting in gathering business requirements, troubleshooting issues, and implementing process improvements. • Supporting HRIS team with release upgrades and training. • Ensuring data integrity and handling technical projects.

Role Description As the Senior Business Analyst within the GCO Front Door Team, this role is accountable for leading cost governance, contract oversight, and deal risk management across presales operational engagements. The Sr. Business Analyst serves as a central point of coordination to ensure commercial commitments are financially sound, contractually compliant, and aligned with delivery capabilities for Operations before deals progress to signature. Operating as a trusted advisor to Operations and Delivery, this role drives disciplined governance, margin & profit visibility, reduces downstream risk, and enables informed executive decision-making within the Front Door intake and review process. This role is designated as a fully remote position within the United States. Main Responsibilities - Cost Governance & Deal Oversight - Own cost governance activities for Front Door opportunities, ensuring cost models, margins, credits, and investment assumptions are reviewed, validated, and documented prior to Operations approval. - Partner with Finance and Operations to assess deal profitability, EBITDA impact, payback periods, and capital exposure. - Identify cost risks, gaps, or anomalies early in the presales lifecycle and escalate as needed to GCO leadership. - Support standardization of cost artifacts, assumptions, and governance checkpoints across the Front Door process. - Contract Governance & Risk Management - Lead contractual review and governance for Front Door deals, partnering with Legal, Sales, and Delivery to ensure contract language aligns with operational capabilities and financial assumptions. - Review MSAs, amendments, redlines, and customer-specific terms to identify delivery, resourcing, and financial risk. - Ensure contract obligations, SLAs, and service commitments are clearly understood, documented, and operationally feasible prior to execution. - Provide guidance on contract risk mitigation strategies and support executive decision-making on non-standard terms. - Own creation of SOWs for Paid Resources, Field Services, and others as needed. - Cross-Functional Coordination - Act as a key governance partner within the Front Door intake model, supporting early engagement, structured reviews, and disciplined presales execution. - Collaborate cross-functionally with Sales, Operations, Finance, Legal, Product, and Delivery to align on deal structure, scope, cost, and risk. - Support leadership forums and deal review sessions with clear financial and contractual insights. Qualifications - 5+ years professional experience with a Bachelor's Degree or equivalent education and experience, or 2-3 years with a Master's Degree. - Expertise in financial analysis, cost modeling, margin management, and deal economics. - Deep working knowledge of commercial contracts, MSAs, and operational risk considerations. - Proven ability to operate across Sales, Finance, Legal, and Operations in complex, high-value deal environments. - Experience supporting executive-level deal reviews and governance forums. - High attention to detail, structured thinking, and disciplined documentation practices. - Ability to balance speed, risk, and governance in a high-volume presales ecosystem. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $67,703 - $90,270 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $71,088 - $94,784 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $74,474 - $99,297 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Role Description Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Business Analyst – Business Solution (Robotics & Process Automation) working remotely in the Philippines or India, you’ll be a part of bringing humanity to business. #experienceTTEC In this role, you’ll lead technology-focused business analysis and automation enablement across People & Culture (PaC) and IT PMO, ensuring solutions are strategically aligned, properly defined, and ready for delivery. You’ll report to the Senior Manager, Global Services and Technology Portfolio and play a key role in bridging business needs with enterprise technology execution driving clarity, alignment, and value realization for automation initiatives. During a Typical Day, You’ll: - Lead technology-focused business analysis and automation enablement, driving initiatives from intake and requirements capture through stakeholder alignment and submission to IT PMO for delivery. - Identify and evaluate automation opportunities (RPA, AI/ML, agentic automation, and workflow automation, leveraging enterprise platforms such as ServiceNow, Oracle, Kronos, Taleo, and ADP) through end-to-end process analysis and feasibility assessment. - Act as the liaison between PaC business units and IT PMO, ensuring alignment on requirements, priorities, and delivery expectations. - Drive stakeholder relationship management, facilitating discussions, managing expectations, and ensuring clear and timely decision-making. - Develop Lean Business Canvas (LBC) and produce high-quality Business Requirement Documents (BRDs) to capture business needs, define requirements, and articulate future-state design, using Asana and MS365 tools (Word, Visio, Excel, Copilot) for structured, consistent, and actionable analysis and documentation. - Guide decision-making on trade-offs (automation vs. manual, scope, cost, timeline, and value) while ensuring solutions deliver measurable efficiency and experience improvements. Qualifications - 5+ years of experience in business analysis, requirements gathering, and solution delivery. - Proven expertise in stakeholder relationship management and influencing cross-functional teams. - Strong experience acting as a liaison between business functions (e.g., PaC) and IT / PMO organizations. - Demonstrated ability in strategic analysis, prioritization, decision-making on competing demands, and a proactive, curious, and self-sufficient approach to problem-solving. - Experience delivering process improvement and automation initiatives (RPA, AI, or enterprise platforms such as ServiceNow, Oracle, Kronos, Taleo, and ADP). - Strong communication, facilitation, and documentation skills, including development of LBCs and BRDs. Benefits Visit https://mybenefits.ttec.com/ for more information. Company Description TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.