• Manage all aspects of customer installations and telecommunications projects from contract through customer acceptance • Maintain project timelines, customer commitments, and installation milestones while coordinating updates between carriers, vendors, IT teams, and internal stakeholders • Review customer communications and respond promptly and professionally throughout the day • Navigate multiple carrier portals to monitor order progress, provisioning updates, and installation timelines • Lead weekly customer status calls for multi-location projects and provide organized post call summaries including action items and next steps • Maintain detailed Excel workbooks tracking customer locations, implementation progress, timelines, and outstanding items • Collaborate cross functionally with provisioning teams, NOC teams, sales teams, and pre-sales operations throughout the implementation process • Support incoming calls through a shared support queue during business hours and participate in after-hours support rotation with the broader team • Document customer communications, updates, and follow up activities within internal systems • Support customer escalations professionally and proactively while helping drive timely resolution • Represent Threshold Communications in a professional, knowledgeable, and customer-centric manner at all times

• The Customer Project Manager is responsible for providing quality and timely delivery of inverters and Medium Voltage stations to utility scale projects in North America. • Duties include managing project scope and station integration, delivering inverter solutions to meet specific customer needs, supporting customer negotiations and installation projects, and serving as a primary point of contact for EPC partners and station integrators. • Define the scope, schedule, and cost basis for utility scale project proposals. • Coordinate with the Sales department to communicate customer and client needs and to negotiate contracts and order changes. • Manage all aspects of project delivery, including planning and Medium Voltage station integration. • Monitor and provide reports on task completion and forecasting of project milestones. • Serve as the primary point of contact for the customer and measure success from the customer's perspective. • Trigger effective and timely PO and invoice activities. • Build and maintain partner relationships with EPCs and station integrators. • Identify and complete process improvement projects. • Own decisions related to the project and maintain partial project budget responsibility.

• Lead the design, implementation, and evaluation of healthcare programs aligned with value-based care models. • Analyze clinical, financial, and operational data to identify trends, gaps, and opportunities for improvement. • Collaborate with clinical and administrative leaders to support care coordination, population health, and quality improvement initiatives. • Develop and manage project plans, timelines, and deliverables across multiple workstreams. • Leads a team on large projects or a significant segment of large and complex projects. • Responsible for managing financial budget and performance of the project to include evaluating resource needs based on scope, timelines and deliverables. • Monitor program performance against KPIs and regulatory benchmarks (e.g., CMS, NCQA, HEDIS). • Prepare executive-level reports and presentations to communicate findings and recommendations. • Serve as a liaison between consulting teams and client stakeholders to ensure alignment and impact. • Mentor junior analysts and contribute to organizational knowledge development. • Analyze new and complex project-related problems, creating innovative solutions that involve schedule, technology, methodology, tools, solution components, and financial management. • Monitor project progress, adjusting as necessary to ensure timely and cost-effective completion. • Collaborate with cross-functional teams to ensure alignment of project goals and objectives.

• Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall). • Build project plans based on customer requirements, partner inputs, and implementation team deliverables. Must understand key technical concepts for CCaaS and Telecoms. • Develop detailed project plans aligned with the SOW and inclusive of partner-led or co-delivered workstreams. • Lead multiple projects concurrently, including those executed in collaboration with GSIs (prime or sub-contractor models). • Track action items and enforce accountability across internal stakeholders and external partner teams. • Identify and mitigate risks early, including risks related to partner delivery, scope ownership, and customer satisfaction. • Report on Project Financials, including revenue forecasting, recognition, and partner-influenced revenue contribution. • Maintain a real-time view of project health, including milestone tracking, risks, escalations, and executive summaries for GSI-involved engagements. • Act as an escalation point for delivery challenges, including GSI partner execution issues, scope disputes, and customer risks. • Establish and enforce delivery standards, governance models, and quality benchmarks across all GSI-supported implementations. • Coordinate Professional Services resources supporting GSI engagements and ensure alignment with delivery methodologies. • Lead post-project evaluations and retrospectives with customers and partners to capture lessons learned and improve delivery playbooks. • Communicate clearly and regularly with all stakeholders, including customers, internal teams, and GSI partners. • Drive strong cross-functional alignment between Professional Services, GSI Partner Sales, Customer Success, and partner organizations. • Support seamless sales-to-delivery handoffs for GSI-influenced deals and ensure execution readiness. • Foster a culture of collaboration, accountability, and delivery excellence across matrixed teams.