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Shield

Shield is a new kind of IT services platform—local at the core, national in scale, and built to last for generations

Project Coordinator

Project ManagerProject ManagerFull TimeRemoteSeniorTeam 51-200Since 2024H1B SponsorCompany SiteLinkedIn

Location

Washington

Posted

50 days ago

Salary

$60K - $80K / year

Seniority

Senior

High SchoolEnglish

Job Description

Project Coordinator

Shield

• Manage all aspects of customer installations and telecommunications projects from contract through customer acceptance • Maintain project timelines, customer commitments, and installation milestones while coordinating updates between carriers, vendors, IT teams, and internal stakeholders • Review customer communications and respond promptly and professionally throughout the day • Navigate multiple carrier portals to monitor order progress, provisioning updates, and installation timelines • Lead weekly customer status calls for multi-location projects and provide organized post call summaries including action items and next steps • Maintain detailed Excel workbooks tracking customer locations, implementation progress, timelines, and outstanding items • Collaborate cross functionally with provisioning teams, NOC teams, sales teams, and pre-sales operations throughout the implementation process • Support incoming calls through a shared support queue during business hours and participate in after-hours support rotation with the broader team • Document customer communications, updates, and follow up activities within internal systems • Support customer escalations professionally and proactively while helping drive timely resolution • Represent Threshold Communications in a professional, knowledgeable, and customer-centric manner at all times

Job Requirements

  • Previous telecommunications industry experience strongly preferred, though candidates with strong project management experience may also be considered
  • Exceptional organizational skills and attention to detail
  • Strong written and verbal communication skills
  • Ability to manage multiple priorities in a fast moving environment
  • Comfortable working across Slack, Microsoft Teams, email, Excel, and multiple web based carrier platforms
  • Ability to work independently while also collaborating effectively across teams
  • Strong customer service mindset with the ability to communicate professionally across all levels of an organization
  • Proficiency within Microsoft Office Suite, particularly Excel

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