• Support the growth of a developing book of business; assist in nurturing and growing buyers and investors through the customer lifecycle to help scale tax credit transactions and reach targeted outcomes. • Serve as a support resource to clients throughout the transaction lifecycle, including assisting in developing strategies to meet clients needs. • Help educate buyers and investors on risks and assist in proactively addressing transaction issues. • Help generate new leads through conferences, networking, outreach, and other creative methods. • Begin building credibility and relationships with key contacts at corporates, family offices, accounting and tax firms, and banks. • Help educate buyers and investors on the critical role of the Crux platform in tax credit transactions and assist in demonstrating how to utilize Crux for more effective and efficient outcomes.

• Support AI and transformation initiatives within Tax and Treasury • Conduct research and analysis on direct and indirect tax matters • Support preparation of tax compliance data and account reconciliations • Assist in preparing tax provision and compliance supporting workpapers and information • Assist with treasury cash positioning and F/X trade recommendation • Assist with treasury bank account and administration support

• Prepare and file payroll and sales tax returns in compliance with local, state, and federal regulations • Accurately remit tax payments on behalf of customers within filing deadlines • Respond to customer inquiries via the ticketing system, email, or phone with professionalism and clarity • Communicate with tax authorities to resolve account issues, pursue penalty abatements, and clarity discrepancies in filings or payments • Amend previously filed returns as needed, ensuring appropriate documentation and compliance • Maintain thorough and up-to-date documentation of all filings, communications, decisions, and resolution steps to ensure transparency and continuity across internal teams • Collaborate cross-functionally with Customer Success, Account Management, Technical Support, and Onboarding teams to deliver aligned customer communication and resolution • Monitor assigned accounts to proactively identify and escalate potential tax compliance risks or filing delays • Support process improvement by contributing feedback on reoccurring issues, inefficiencies, or customer education gaps

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys is seeking a highly motivated and experienced Tax Analyst to join our growing Global Tax Team. This role will report to the Senior Manager, Global Tax Accounting and Reporting, and will assist with various areas of income tax including compliance, research & planning, and tax accounting. On top of building strong technical and soft skills, you can expect great exposure to leaders across the business and, depending on where you are located, have the flexibility to work in-office, fully virtual, or a hybrid of the two! Location : US Remote RESPONSIBILITIES: In this role the primary responsibilities may include (but are not limited to): Supporting the Company’s global income tax compliance including: The preparation of federal, state, and international tax returns. Calculate and file quarterly income tax estimates, and year-end extensions, ensuring payments are made by due dates. Collaborate closely with cross functional teams including finance, accounting, and treasury to gather data needed to support income tax calculations. Provide tax technical support to properly calculate the impact of U.S. international tax concepts, including GILTI, FDII, 163(j) and BEAT. Prepare Form 1118, income sourcing and foreign tax credit calculations. Prepare Forms 5471, 5472 and relevant statements and disclosures. Assist in coordination with local teams regarding statutory financials and local income tax returns of foreign subsidiaries worldwide. Support ongoing tax planning projects, including tax research, and modeling/forecasting tax impacts. Assist in responding to inquiries from tax authorities in connection to notices and examinations. Keep abreast of tax law changes and perform technical research and analysis and apply tax laws to support tax positions related to the Company’s business transactions. Assist with the preparation of the quarterly and annual  global income tax provision in accordance with ASC 740, including analyzing tax reserves, deferred tax assets and liabilities, global income taxes payable and required footnotes and disclosures. Learn how Genesys tax is leveraging AI tools to streamline workflows, automate tasks, and analyze data. Maintain and monitor the global tax filing calendar to ensure timely reporting and payments. REQUIREMENTS: Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $62,000.00 - $109,000.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com . You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.