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Principal Software Engineer – AI Platform, Production Engineering, Reliability
Location
Texas
Posted
2 days ago
Salary
$144.2K - $288.4K / year
Seniority
Lead
Job Description
Principal Software Engineer – AI Platform, Production Engineering, Reliability
CVS Health
• Own and evolve production operations strategy for AI/ML platforms and services • Define SLOs, SLIs, and error budgets for AI systems • Lead root cause analysis (RCA) and drive systemic improvements post-incident • Establish operational readiness standards for launching new AI capabilities • Build frameworks for on-call excellence , incident response, and escalation • Design and implement end-to-end observability systems across AI workloads • Implement model observability (drift detection, data skew, performance degradation) • Build internal platforms and tooling for automated incident detection and response • Mentor senior engineers and influence cross-team architectural decisions
Job Requirements
- 10+ years in software engineering, production engineering, or SRE roles
- Deep experience operating large-scale distributed systems in production
- Proven track record building monitoring, observability, and alerting systems
- Strong expertise in incident management and production support models
- Experience working with cloud platforms (Azure, AWS, GCP)
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources based on eligibility
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