• Key member of the Leadership team. • Manage a team of support administrators, engineers and/or technical leads within the Security Operations Center • Develop service management strategies and identifying staff, tools, and specialized support to ensure processes are providing maximum efficiency. • Primarily responsible for security event monitoring, management, and response • Ensure incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring • Ensure compliance to Service Level Agreements and Objectives, process adherence and process improvisation to achieve operational objectives • Revise and develop processes to strengthen the current Security Operations Framework, review policies and highlight the challenges in managing SLAs • Responsible for team & vendor management, overall use of resources and initiation of corrective action where required for Security Operations Center • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Responsible for integration of standard and non-standard logs in SIEM • Creation of reports, dashboards, metrics for managed security operations and presents to leadership team • Coordination with stakeholders, build and maintain positive working relationships with them • Responsible for team development including product training, threat analysis, managed security services and soft (people) skills • Creation of career path framework from Tier 1 to Tier 3 and beyond. • Support the managed security specialist sales team with customer relations • Maintenance of regular cadence with customers to ensure satisfaction and continued service development. • Travel 20%

• Serve as an Anomali Platform power user; help our customers achieve success with the technology • Build strong customer relationships, especially with key customer stakeholders • Address customer’s technical requests; proactively identify and resolve issues • Provide advice, guidance, and technical know-how to ensure successful usage and adoption • Manage customer expectations while holding them accountable • Be your customer’s advocate and internal champion • Promote advocacy • Track key account metrics; communicate progress to internal and external stakeholders • Engage with the Onboarding Engineers to ensure a smooth transition • Engage with Technical Support to ensure speedy resolution of customer issues • Engage with Engineering to resolve customer reported issues • Partner with Sales to ensure an exceptional customer experience • Engage with Product Management to promote customer feature requests

• Serve as an Anomali Platform power user; help our customers achieve success with the technology • Build strong customer relationships, especially with key customer stakeholders • Address customer’s technical requests; proactively identify and resolve issues • Provide advice, guidance, and technical know-how to ensure successful usage and adoption • Manage customer expectations while holding them accountable • Be your customer’s advocate and internal champion • Promote advocacy • Track key account metrics; communicate progress to internal and external stakeholders • Engage with the Onboarding Engineers to ensure a smooth transition • Engage with Technical Support to ensure speedy resolution of customer issues • Engage with Engineering to resolve customer reported issues • Partner with Sales to ensure an exceptional customer experience • Engage with Product Management to promote customer feature requests

• Lead all IT-related projects, including system implementations, upgrades, and integrations • Serve as the technology lead for M&A activity, including due diligence and post-acquisition integration • Partner cross-functionally to prioritize and deliver technology initiatives on time and within budget • Implement best practices in project governance, documentation, and change management • Further define and execute the firm’s IT and cybersecurity strategy aligned with business and growth objectives • Serve as a trusted advisor to executive leadership on technology investments, risks, and opportunities • Manage the annual IT budget, vendor strategy, and roadmap • Evaluate and implement systems that improve operational efficiency, client experience, and scalability • Own and continuously enhance the firm’s information security program • Ensure compliance with applicable regulatory frameworks (e.g., SEC, FINRA, NIST, CMMC, cybersecurity guidance) • Oversee risk assessments, vulnerability management, incident response, and business continuity planning • Act as the primary escalation point for all security incidents and threats • Manage relationships with external SOC and cybersecurity vendors • Oversee day-to-day IT operations across infrastructure, applications, and end-user support • Manage and hold accountable outsourced providers (Help Desk, NOC, SOC, MSP/MSSP) through SLAs and KPIs • Ensure high availability, performance, and reliability of all systems • Drive continuous improvement in service delivery and user experience • Supervise internal SysAdmin resource and augment capabilities as needed • Establish and maintain IT policies, procedures, and controls • Ensure proper data governance, privacy, and protection of client information • Support audits, regulatory exams, and third-party assessments • Maintain documentation and reporting for executive leadership and board-level visibility