Role Description We are looking for an IT Support Specialist to join our internal IT team and provide high-quality remote support to employees in a multinational environment. This role suits someone with solid L1 experience who wants to grow beyond basic ticket handling into IT operations, identity and access management, documentation, and automation. You will work with documented processes and escalation paths, with support from more experienced team members - but we expect curiosity, ownership, and a drive to improve how things work. What You'll Do - End-User Support: - Provide remote IT support across locations and time zones. - Troubleshoot issues with Windows 10/11, macOS, Microsoft 365, Google Workspace, VPN, Wi-Fi, browsers, and business applications. - Communicate clearly with users: set expectations, provide updates, and follow through until resolution or escalation. - Ticket Ownership: - Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes. - Escalate to L2/L3, infrastructure, security, or application teams when outside L1 scope. - Write reusable notes to support pattern analysis and improvement. - Identity, Access, and Onboarding Support: - Support onboarding and offboarding per documented procedures: account creation/deactivation, standard access packages, and permissions checks. - Provide basic support in Microsoft Entra ID / Azure AD - user accounts, group membership, MFA, and basic access issues - escalating complex cases as needed. - Handle user requests in both Microsoft 365 and Google Workspace. - Documentation and Knowledge Base: - Create and maintain internal IT documentation, guides, and KB articles. - Document recurring issues, known fixes, and support procedures. - Keep documentation current as tools and processes evolve. - Process Improvement: - Notice patterns and help improve the support experience: suggest durable fixes, improve workflows, standardize onboarding/offboarding, and support internal scripts or automations. - Automation experience is not required, but interest in PowerShell, Power Automate, Google Apps Script, APIs, or reporting is a strong advantage. Qualifications - 2+ years in IT support, helpdesk, or a user-facing IT role - Windows 10/11 support experience in a business environment - Hands-on experience with Microsoft 365 or Google Workspace - Basic identity and access knowledge: users, groups, MFA, passwords, permissions - Networking basics: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting - Experience with a ticketing system (Jira SM, Zendesk, Freshservice, ServiceNow, or similar) - Good written English; ability to work independently and escalate appropriately Requirements - Microsoft Entra ID / Azure AD experience - MDM tools: Intune, Jamf, Mosyle, Kandji, or similar - Scripting/automation: PowerShell, Power Automate, Google Apps Script, basic APIs - ITIL awareness or ITSM experience - Onboarding/offboarding workflow experience - Technical documentation or KB writing experience - Familiarity with AI-powered productivity tools (ChatGPT, Microsoft Copilot, Claude or similar) and ability to support basic user questions around their adoption and usage Benefits - Work schedule: Monday-Friday, shifts 8:30 - 17:30 EEST, including 1h break. - Days-off on US national holidays. - Paid vacations and sick-leaves. - Reduced Fridays during summer.

Role Description We are looking for an experienced and motivated Senior IT Specialist to manage and improve our ICT infrastructure, telecommunication systems, and network environment while leading and supporting the ICT team. - Manage and maintain network infrastructure, servers, firewalls, VPNs, VLANs, and telecommunication systems; - Administer Office 365, Microsoft Azure, VMware ESXi/vSphere, backup, and endpoint security solutions; - Monitor system performance, security, and availability; - Implement ICT security and disaster recovery procedures; - Provide technical support and resolve escalated ICT issues; - Lead, organize, and support the ICT team, including onboarding and training new employees; - Cooperate with management on ICT strategy, budgeting, and infrastructure improvements. Qualifications - Experience in a similar IT / System Administration / Team Lead role; - Strong knowledge of networking, VoIP, firewalls, VPNs, and Microsoft environments; - Experience with Azure, VMware, and Office 365 administration; - Strong problem-solving and leadership skills; - Fluent English language skills; - Czech language proficiency is mandatory. Benefits - Professional and dynamic working environment; - Opportunities for growth and development; - Work with modern technologies and systems; - Stable employment and career advancement opportunities. Company Description

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• Provide support to employees across all locations via helpdesk, email, and chat. • Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and other technology products/applications used. • Diagnose and provide basic network and VPN support. • Create and/or maintain user access, accounts, passwords, data integrity, and security across various systems and applications. • Ensure that leaving employees are offboarded from all systems and applications in a timely manner. • Conduct audits of applications to verify that access controls are correctly implemented. • Install and configure computer systems and applications within the company. • Work with third-party vendors to repair hardware issues. • Support endpoint security standards (2FA, antivirus, firewall, etc.). • Facilitate onboarding calls with the new employees and ensure proper access and security guidelines are being followed. • Handle account deactivation for the offboarding users in a timely manner and ensure data is securely suspended. • Communicate with the proper people about the offboarding activity. • Take ownership of the IT project-related tasks. • Identify infrastructure solutions to enhance the existing setup and ultimately improve the organization. • Deliver IT suggestions and improvements to the existing technologies that benefit the entire organization.