• Provide support to employees across all locations via helpdesk, email, and chat. • Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and other technology products/applications used. • Diagnose and provide basic network and VPN support. • Create and/or maintain user access, accounts, passwords, data integrity, and security across various systems and applications. • Ensure that leaving employees are offboarded from all systems and applications in a timely manner. • Conduct audits of applications to verify that access controls are correctly implemented. • Install and configure computer systems and applications within the company. • Work with third-party vendors to repair hardware issues. • Support endpoint security standards (2FA, antivirus, firewall, etc.). • Facilitate onboarding calls with the new employees and ensure proper access and security guidelines are being followed. • Handle account deactivation for the offboarding users in a timely manner and ensure data is securely suspended. • Communicate with the proper people about the offboarding activity. • Take ownership of the IT project-related tasks. • Identify infrastructure solutions to enhance the existing setup and ultimately improve the organization. • Deliver IT suggestions and improvements to the existing technologies that benefit the entire organization.

• Assess financial position of special loans through cash flow projection, asset valuation, credit histories and other financial measures • Prepare recommendations for credit restructuring • Develop unique restructuring options • Authorize any legal actions necessary in recovering classified loans • Interact primarily with internal/external contacts

Role Description Nous recherchons en urgence un(e) IT Support Niveau 3 / Spécialiste Support Technique expérimenté(e) pour intervenir sur un projet technique axé sur le support avancé et le troubleshooting. Le poste requiert de solides compétences techniques, notamment en SQL, ainsi qu'un excellent niveau de français et d'anglais. Poste urgent – prise de fonction prévue en mars 2025. Les candidatures seront traitées en priorité. - Fournir un support technique avancé et résoudre des incidents complexes - Assister les clients par téléphone, chat et e-mail en français et en anglais - Diagnostiquer des problèmes logiciels, systèmes ou de configuration et proposer des solutions efficaces - Collaborer étroitement avec les équipes techniques internes pour garantir une résolution rapide - Documenter les incidents, solutions et procédures techniques - Maintenir un haut niveau de professionnalisme, de précision et d'orientation client Qualifications - Maîtrise du français (C2) et de l'anglais (B1) - Expérience confirmée en support technique / IT (souhaité) - Bonnes connaissances en SQL et en troubleshooting technique - Excellentes capacités d'analyse et de résolution de problèmes - Capacité à travailler de manière autonome en environnement remote - Disponibilité pour participer à des réunions sur site une fois par trimestre Benefits - Carte repas mensuelle (selon la politique locale) - Assurance santé dès le premier jour - Formation initiale et continue entièrement prise en charge - Opportunités d'évolution de carrière et de mobilité interne - Accès à des programmes de bien-être, de langues et de développement professionnel - Programmes de reconnaissance des collaborateurs How to Apply Les candidats intéressés doivent impérativement envoyer leur CV par e-mail, car il s'agit d'un recrutement urgent avec démarrage en mars/2025 : alessandra.nepomuceno@cbtalents.org

Role Description We are looking for a detailed, self-starter to join our IT team by filling this essential role of IT Intern. This department supports Workday Human Capital Management and VNDLY, Infor / Lawson Payroll, and applications related to Banner Volunteers, Gift Shops, and Banner Foundation. - Support running payroll for Banner’s 55,000+ employees. - Maintain the Gift Shops single Point of Sale / Inventory system. - Report volunteer data to downstream vendors. - Support the Banner Foundation Employee donation application. - Assign security for several applications. - Current projects include implementing Workday Financials (Payroll), developing a new Volunteer Management system, and a new provider pay application. - Annual projects include Archiving Payroll, Open Enrollment for Benefits, Fiscal Year-end including W-2’s, Annual Application Upgrades, and Archiving of Data, Merger and Acquisitions. As an I/T Intern, you will work alongside and be mentored by a collaborative team. You will participate in: - Cross-training sessions. - Creative brainstorming sessions. - Entry-level tasks on various projects. Tasks include: - Collaboration on developing automations. - Testing plans. - Maintaining project documentation. - Troubleshooting failed jobs. The Department asks that candidates work 20 hours between 8 am and 5 pm while school is in session, and 40 hours when school is not in session. To be considered for this role, you must currently be enrolled in an accredited college program related to the internship. This position can be remote ONLY if you live in AZ, CA, CO, NE, NV, or WY. Qualifications - Currently enrolled in an accredited college program with coursework related to the internship or general knowledge normally obtained through the completion of a college degree. - Recent completion of an accredited certificate program is required, depending on the area of focus. - 0-2 years of related work experience, education, or general knowledge of Information Technology. - Effective verbal and written communication skills. - General knowledge related to the department/unit/area of study. Requirements - Proficiency with commonly used office software and personal computers may be necessary, depending on assignment. - Additional related education and/or experience preferred. Benefits - Health and financial security options. - Focus on being the best at what you do and enjoying your life. Company Description Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health believes it might pay for this job. Actual pay will be based on years of relevant work experience, education, certifications, skills, and geographic location. Our organization supports a drug-free work environment. EEO/Disabled/Veterans.