Role Description Experian Employer Services is seeking a highly agile and strategic Client Development Executive – Coverage & Continuity to support our Client Development organization during periods of transition, vacancy, or planned/unplanned leave. This role serves as a critical continuity engine, ensuring uninterrupted client engagement, renewal execution, and pipeline progression across assigned accounts. The ideal candidate thrives in dynamic environments, quickly establishes credibility, and delivers consistent outcomes without owning a permanent book of business. This position reports to the VP, Client Development and operates within the same performance expectations across growth and retention goals. Key Responsibilities - Client Coverage & Continuity: - Provide interim support of client portfolios during coverage gaps. - Ensure responsiveness and engagement. - Maintain structured communication cadence with team leadership. - Cross-Functional Collaboration & Enablement: - Align with Client Development leadership on coverage prioritization. - Provide structured transition summaries and handoff documentation. - Identify recurring coverage gaps or systemic risks and provide feedback. - Renewal & Retention Execution: - Execute established renewal motions and identify risk or growth opportunities early. - Partner cross-functionally to ensure delivery continuity and issue resolution. - Pipeline & Opportunity Management: - Advance identified and prioritized active opportunities. - Maintain accurate CRM documentation, forecasting, and pipeline hygiene. - Collaborate with internal partners to progress deals. - Client Experience & Advocacy: - Deliver high-quality, consistent client experience aligned with Experian standards. - Communicate transparently with clients while maintaining confidence and continuity. Qualifications - Deep understanding of Employer Services solutions and renewal lifecycle management. - Proven track record of driving retention and expansion in complex client environments. - Ability to step into ambiguous situations and quickly create structure and momentum. - Strong cross-functional influence and partnership mindset. - Executive presence with both clients and internal leadership. - Strong organizational skills with the ability to manage multiple portfolios simultaneously. - Confident operating in a fluid, high-accountability environment without a fixed book of business. - Ability to travel, when needed or necessary. Benefits - Great compensation package and bonus plan. - Core benefits including full medical, dental, vision, and matching 401K. - Fully remote environment. - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays. - Experian's culture and people are important differentiators, focusing on DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering. - Experian's people first approach is award-winning; recognized as World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024. - Compensation reflects the cost of labor across several U.S. geographic markets. - Eligible for a variable pay opportunity.

• Lead complex, high-value sales engagements with enterprise-level property management groups, ownership groups, and real estate organizations. • Develop and execute strategic territory plans. • Build executive-level relationships. • Drive significant revenue growth through new business acquisition and expansion opportunities. • Navigate multi-stakeholder sales cycles. • Deliver consultative solutions tailored to client needs. • Collaborate closely with Marketing, Client Success, and Customer Service teams to support long-term client retention, expansion, and market growth.

Role Description The Strategic Account Executive manages ongoing client relationships and service delivery for an assigned book of business. Acts as the client centric, client facing resource for assigned clients. Represents clients internally as advocate and coordinates with other functional areas within the company to implement client benefits, complete projects, and address service needs. May work closely with sales on prospective clients and RFP responses. The Strategic Account Executive is responsible for the up-selling of appropriate services to clients, renewal of existing contracts and retention of membership and client satisfaction. Must be self-directed and able to work in a less structured environment. Candidate will be able to hold him/herself accountable. Can be a resource, coach, and teacher to others. Must be able to assess and interpret customer needs and requirements and identify solutions and company capabilities. Can translate concepts into practice. Able to work on complex problems and issues and provide innovative and effective solutions that support both the client and the company's goals and objectives. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. This person is preferred to work in the Central or Eastern time zone. Primary Responsibilities: - Management of book of business - Secure renewal and upselling programs - Manage ongoing contract relationships and service delivery to clients for ten or more accounts - Act as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and partnership with brokers - Build relationships with employer/group clients (not individual members) and partners with Optum Rx CARES, Optum Rx Pharmacy Account Manager, and UMR Account Management team for overall and day-to-day service delivery - Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs - Mentoring and training new Strategic Account Executives Qualifications - 4+ years of experience in PBM Client Relationship Management or Account Management - Experience with PBM client contract, compliance, negotiation and upsell - Experience partnering with PBM new client implementations - Experience presenting to senior level client leadership - Experience working with large national clients - Proven ability to prioritize and meet deadlines - Ability to travel up to 25% - Driver’s License and access to reliable transportation Requirements - Project Management Experience / Certification - Advanced understanding of PBM industry - Proven ability to work in self-motivated environment with limited supervision - Proven ability to demonstrate professionalism both with internal and external clients - Proven solid oral and written communication - Proven solid negotiation skills Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Develop relationships at all levels across the partner to drive revenue growth • Gain a detailed understanding of the partner's business • Strong analytical skills to turn detailed data analysis into useful strategic insights • Enable partners to take full advantage of Sophos’ solution and services portfolio • Directly support partners to qualify and close complex customer deals • Own and manage the frequent joint business review and planning process • Collaborate to develop marketing plans with partners • Coordinate the involvement of Sophos staff to meet partner performance objectives • Drive high renewal rates by ensuring partners focus on renewals • Motivate and educate Partner sales and technical staff